Kim D Ubu

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Verified Reviewer

Requested refund not received

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To Whom It May Concern,

Prohealth provides horrific, horrible customer service. Patients cannot EVER speak with a customer representative; pt's are kept on hold for HOURS.

When one opts for the call back feature, there is never a callback. I am owed, by Proheath, $25.00 for over payment. I have emailed Proheath in regards to this matter and a female by the name of Jakasta Tavaras responded stating that she is reviewing this matter. I continue to wait for a follow up email from her.

As of yet, I have received no refund.

I was paying my bill on a monthy payment plan. I payed every month on time, yet I was hounded by Prohealth for my payments.

I paid the bill in full; however, I miscalculated and I over payed by $25.00; this was months ago!

I would like someone in a supervisory positiion to investigate this matter. I am entitled to a refund and I expect to recieve it.

Prohealth is a multimilion dollar co; it's shameful that your service is severely

inferior.

Just a heads up - discontinue blaming Covid on your horrible service there is no longer a HEALTH CRISIS; hire more employees; I'm sure Prohealth can afford it!!

Dissatisfied customer

Kim Dougherty

Acc # 318****

646.584.0169

Kim.d@***.com

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Loss:
$25
Benjamin G Zfi

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Verified Reviewer
| map-marker New York, New York

Can't get my covid 19 test results

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I went to prohealth care located at 101st Brooklyn NY 11209 telephone 516-622-**** 516-844-**** I've done the covid 19 test about 6 days they called me and left a message for me to call them about my results. I called them and they asked me who called me I don't know but this is the number that they called from . they told me that they couldn't help me. then I went to the office again they couldn't help me. Then I asked for a request call still waiting.
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Preferred solution: Get my covid 19 test results mail to me

User's recommendation: I wouldn't recommend this place.

1 comment
Guest

they cant explain the charge on my account.....Pensacola, Fl, Collage pkwy....I'm not happy and I'm out

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