Professional Coin Grading Service
Professional Coin Grading Service Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Professional Coin Grading Service has 2.3 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice encapsulated coin.
Cons: Customer service.Recent recommendations regarding this business are as follows: "Use a different grading company", "Use NGC", "Don’t Do Business With PCGS".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Professional Coin Grading Service has 2.3 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice encapsulated coin.
Cons: Customer service.Recent recommendations regarding this business are as follows: "Use a different grading company", "Use NGC", "Don’t Do Business With PCGS".
Review authors value the most Website and Turnaround Time. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Pikeville, Kentucky
Recently received order
I was told my order would take around 30 days turnaround time and instead it took 5 months in which time I could barely ever get ahold of any customer service rep to talk to for an explanation. Some of the worst customer service I have ever received.
User's recommendation: Use a different grading company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Mislabeled 2023P extra V Penny
Sent in for grading was issued a First Strike but no extra V in the label contacted customer service sent pictures but no response from them. Not happy they have devalued this coin think that it took a month and a half to grade the coin they would get it right going to send it to a more reputable company like NGC for a regrade which I should have done in the first place. Goodbye PCGS
User's recommendation: Use NGC
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad Customer Service
Gregg Jones
Mar 9, 2023, 08:42 PST
I submitted a coin for what I believed to be a Kennedy half dollar on the wrong planchet. I am not a expert on coins and dont care to be.
When I submitted the coin, I had put a questionable comment on the form order number 2310**** about the submission. I was shocked that the coin was not weighed to measure the weight of the coin, and if this would had been performed the inspector would had known the coin was underweight. 8.8 grams vs 11.3 grams. I had contacted PCGS about the weight before it was shipped at your location and was told that this could not be done.
I was then t hold that if something was not correct to send it back to be regraded. If the coin was misgraded it would be redone to check my concerns and I would not be charged. We I called your location after I received the coin and it was not recorded to be on the quarter stock . So yes I was incorrect on my discrepancy but again how do you not weigh the coin for authenticity?
Please help me understand this. Now Im told I will have to pay another $65 dollars to send the coin back to you. This is what I believe not to be a good workable decision. I would have know problem paying if I had sent a coin that I had not questioned in advance by paper and phone conversation.
This is not about getting something for free, but the correct validation of my coin., Needless to say I am extremely disappointed in your company. Gregg Jones Amateur Coin Collector
- Nice encapsulated coin
- Customer service
User's recommendation: Don’t Do Business With PCGS
Indianapolis, Indiana
They just graded my coins I haven’t gotten back yet this company is a fraud and I will take my complaint to my attorney general here in Indiana
They just graded my coins I havent gotten back yet this company is a fraud and I will take my complaint to my attorney general here in Indiana this company is a fraud and they are committing fraud to you the American people these people should be ashamed what they done to the American people like I said I will take my coins into my attorney general And let him file suit against Pcgs
Preferred solution: I’ve been into the metal business all my life I have been a inspector with fine metal this company is a *** fraud
Try ANACS or NGC avoid a headache.
Paid $1,200 to get 20 coins graded. 14 coins had mistakes and 6 were wheat pennies with no errors.
The 14 error coins were $65.00 per coin for a total of $910.00. The wheat pennies were $35.00 per coin for the sum of $210.00 plus return shipping fee for $33.00 and $37.00 extra because the error coins had to be sent elsewhere for grading. When I received all the graded coins the coins were graded opposite to my submission form for they graded my wheat pennies at $65.00 each and the 14 coins with the errors at $35.00 each. None of the error coins were identified as having errors on the capsules from PCGS.
The grading was bogus because the one example that lets anybody that deals in this hobby is a 1982 D small date zinc coin that had doubling on the mint mark and doubling on the reverse on E PLURIBUS UNUM and it was returned to me as a 1982 D small date bronze penny that can sell at an auction house between $18,000.00 and $30,000.00 and that is one of the major ones of the grading that lets me know my money was taken without the service that I paid for. The 1982 D penny is zinc.
Preferred solution: Full refund
Newport Beach, California
PCGS : Professional Coin Grading Service inconsistent and unresponsive
This company grades and encapsulates rare and collectible coins. They are considered by many to be the "gold standard" in this field.
My complaint is their inconsistency in grading and failure to answer e-mails pertaining to several different subjects. For those who are not familiar with coin grading, be advised that an increase of a single grade can often cause huge gaps in the pricing structure. Coins are graded numerically with uncirculated coins scoring from 60-70 and all points in between. I submitted for grading a very scarce coin.
expecting a grade of 66. Receiving a 65, I resubmitted the coin 3 more times, each receiving the same grade. OK, that must be it ( I guess ) $125 total. So I sold the coin ; only to have it appear in the very next auction by the auction house, regraded higher by PCGS (like I thought all along).
The coin then sold for $2500.00 more than I received simply due to the "change" in "grade" over the course of a month ??... PCGS - Inconsistent and unresponsive and I'm out over $2500.00
- Inconsistent coin grading
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