Professional Coin Grading Service

We submitted our coins in person to PCGS to have our coins graded by the next day. We paid over $2670 in grading fees and a requured $69 membership fee.

PCGS sent an email confirmation that they received our coins, graded them, and are now ready for pickup. We drove over 3 hours to pick our coins up only for PCGS to tell us they suddenly lost them.

We filed a claim as instructed by PCGS however PCGS later denied us a refund of our grading fees and the fair market value of our submitted coins which were estimated at a minimum of $10,350 by several other numismatics.

We believe our coins were stolen by PCGS based on how rare these coins were and how many private collectors showed extreme interest in them.

We will not stop sharing our story until we get what we are owed by PCGS.

Sent in for grading was issued a First Strike but no extra V in the label contacted customer service sent pictures but no response from them. Not happy they have devalued this coin think that it took a month and a half to grade the coin they would get it right going to send it to a more reputable company like NGC for a regrade which I should have done in the first place. Goodbye PCGS

I was told my order would take around 30 days turnaround time and instead it took 5 months in which time I could barely ever get ahold of any customer service rep to talk to for an explanation. Some of the worst customer service I have ever received.

They just graded my coins I havent gotten back yet this company is a fraud and I will take my complaint to my attorney general here in Indiana this company is a fraud and they are committing fraud to you the American people these people should be ashamed what they done to the American people like I said I will take my coins into my attorney general And let him file suit against Pcgs

Paid $1,200 to get 20 coins graded. 14 coins had mistakes and 6 were wheat pennies with no errors.

The 14 error coins were $65.00 per coin for a total of $910.00. The wheat pennies were $35.00 per coin for the sum of $210.00 plus return shipping fee for $33.00 and $37.00 extra because the error coins had to be sent elsewhere for grading. When I received all the graded coins the coins were graded opposite to my submission form for they graded my wheat pennies at $65.00 each and the 14 coins with the errors at $35.00 each. None of the error coins were identified as having errors on the capsules from PCGS.

The grading was bogus because the one example that lets anybody that deals in this hobby is a 1982 D small date zinc coin that had doubling on the mint mark and doubling on the reverse on E PLURIBUS UNUM and it was returned to me as a 1982 D small date bronze penny that can sell at an auction house between $18,000.00 and $30,000.00 and that is one of the major ones of the grading that lets me know my money was taken without the service that I paid for. The 1982 D penny is zinc.

This company grades and encapsulates rare and collectible coins. They are considered by many to be the "gold standard" in this field.

My complaint is their inconsistency in grading and failure to answer e-mails pertaining to several different subjects. For those who are not familiar with coin grading, be advised that an increase of a single grade can often cause huge gaps in the pricing structure. Coins are graded numerically with uncirculated coins scoring from 60-70 and all points in between. I submitted for grading a very scarce coin.

expecting a grade of 66. Receiving a 65, I resubmitted the coin 3 more times, each receiving the same grade. OK, that must be it ( I guess ) $125 total. So I sold the coin ; only to have it appear in the very next auction by the auction house, regraded higher by PCGS (like I thought all along).

The coin then sold for $2500.00 more than I received simply due to the "change" in "grade" over the course of a month ??... PCGS - Inconsistent and unresponsive and I'm out over $2500.00