Anonymous
map-marker Pikeville, Kentucky

Recently received order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was told my order would take around 30 days turnaround time and instead it took 5 months in which time I could barely ever get ahold of any customer service rep to talk to for an explanation. Some of the worst customer service I have ever received.
View full review

User's recommendation: Use a different grading company

Butch W Umb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Mislabeled 2023P extra V Penny

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Professional Coin Grading Service - Mislabeled 2023P extra V Penny
Professional Coin Grading Service - Mislabeled 2023P extra V Penny - Image 2
Sent in for grading was issued a First Strike but no extra V in the label contacted customer service sent pictures but no response from them. Not happy they have devalued this coin think that it took a month and a half to grade the coin they would get it right going to send it to a more reputable company like NGC for a regrade which I should have done in the first place. Goodbye PCGS
View full review

User's recommendation: Use NGC

Gregg J Olf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Gregg Jones

Mar 9, 2023, 08:42 PST

I submitted a coin for what I believed to be a Kennedy half dollar on the wrong planchet. I am not a expert on coins and dont care to be.

When I submitted the coin, I had put a questionable comment on the form order number 2310**** about the submission. I was shocked that the coin was not weighed to measure the weight of the coin, and if this would had been performed the inspector would had known the coin was underweight. 8.8 grams vs 11.3 grams. I had contacted PCGS about the weight before it was shipped at your location and was told that this could not be done.

I was then t hold that if something was not correct to send it back to be regraded. If the coin was misgraded it would be redone to check my concerns and I would not be charged. We I called your location after I received the coin and it was not recorded to be on the quarter stock . So yes I was incorrect on my discrepancy but again how do you not weigh the coin for authenticity?

Please help me understand this. Now Im told I will have to pay another $65 dollars to send the coin back to you. This is what I believe not to be a good workable decision. I would have know problem paying if I had sent a coin that I had not questioned in advance by paper and phone conversation.

This is not about getting something for free, but the correct validation of my coin., Needless to say I am extremely disappointed in your company. Gregg Jones Amateur Coin Collector

View full review
Loss:
$60
Pros:
  • Nice encapsulated coin
Cons:
  • Customer service

User's recommendation: Don’t Do Business With PCGS

Karen P Lmv
map-marker Indianapolis, Indiana

They just graded my coins I haven’t gotten back yet this company is a fraud and I will take my complaint to my attorney general here in Indiana

They just graded my coins I havent gotten back yet this company is a fraud and I will take my complaint to my attorney general here in Indiana this company is a fraud and they are committing fraud to you the American people these people should be ashamed what they done to the American people like I said I will take my coins into my attorney general And let him file suit against Pcgs
View full review

Preferred solution: I’ve been into the metal business all my life I have been a inspector with fine metal this company is a *** fraud

Angel G Yog

Try ANACS or NGC avoid a headache.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Paid $1,200 to get 20 coins graded. 14 coins had mistakes and 6 were wheat pennies with no errors. The 14 error coins were $65.00 per coin for a total of $910.00. The wheat pennies were $35.00 per coin for the sum of $210.00 plus return shipping fee for $33.00 and $37.00 extra because the error coins had to be sent elsewhere for grading. When I received all the graded coins the coins were graded opposite to my submission form for they graded my wheat pennies at $65.00 each and the 14 coins with the errors at $35.00 each. None of the error coins were identified as having errors on the capsules from PCGS. The grading was bogus because the one example that lets anybody that deals in this hobby is a 1982 D small date zinc coin that had doubling on the mint mark and doubling on the reverse on E PLURIBUS UNUM and it was returned to me as a 1982 D small date bronze penny that can sell at an auction house between $18,000.00 and $30,000.00 and that is one of the major ones of the grading that lets me know my money was taken without the service that I paid for. The 1982 D penny is zinc.
View full review
Loss:
$1
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

Thank you, I'm having similar problems

Anonymous
map-marker Newport Beach, California

PCGS : Professional Coin Grading Service inconsistent and unresponsive

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This company grades and encapsulates rare and collectible coins. They are considered by many to be the "gold standard" in this field. My complaint is their inconsistency in grading and failure to answer e-mails pertaining to several different subjects. For those who are not familiar with coin grading, be advised that an increase of a single grade can often cause huge gaps in the pricing structure. Coins are graded numerically with uncirculated coins scoring from 60-70 and all points in between. I submitted for grading a very scarce coin. expecting a grade of 66. Receiving a 65, I resubmitted the coin 3 more times, each receiving the same grade. OK, that must be it ( I guess ) $125 total. So I sold the coin ; only to have it appear in the very next auction by the auction house, regraded higher by PCGS (like I thought all along). The coin then sold for $2500.00 more than I received simply due to the "change" in "grade" over the course of a month ??... PCGS - Inconsistent and unresponsive and I'm out over $2500.00
View full review
Loss:
$2625
Cons:
  • Inconsistent coin grading
Reason of review:
Poor customer service

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article