Tony J Efg
map-marker Columbus, Ohio

I purchased the game for daughter her laptop went dead when got back on the game had. Booted her out and it said to buy it again after it took my money off my card and keep taking money monthly

So my daughter has prodigy account and i bought her the math level up membership and her computer and she had to restart and it took the money off my account now i don't the money cause it went thorugh the prodigy thing so now i don"t have the money
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Tony J Efg

BECAUSE OF YOUR"RE GUYS COSTUMER SERVICE IS HORRABLE

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So my daughter has prodigy account and i bought her the math level up membership and her computer and she had to restart and it took the money off my account now i don't the money cause it went thorugh the prodigy thing so now i don"t have the money on my card anymore I WANT MY MONEY BACK IN MY ACCOUNT!
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Loss:
$10
Pros:
  • Idk
Cons:
  • Idk

Preferred solution: Full refund

User's recommendation: THEY NEVER ANSER

Alisha D Jfm

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Verified Reviewer

Cancellation

Im trying to cancel but I cant reach a representative o lover the phone for a refund that Ive already been charged.
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Loss:
$76
Cons:
  • Cant reach a person on the phone

Preferred solution: Full refund

Jamshid A Hrw

Call not answered

I need to cancel my kid membership I am calling on time that they supposed to answer my phone but they dont
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Loss:
$20

Preferred solution: Full refund

Gay R Yjb

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Verified Reviewer

Swift cancelation & refund

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We have a subscription & it auto-renews. I already forget about it because my son was not using the app anymore. I just remembered when my husband already asked me about the charges on his CC, after learning that there's no more activity with the Prodigy app he decided to cancel the subscription & emailed the customer service. It was a swift transaction, after 24hrs the charge was already refunded. Thanks for the great service! Keep it up & more power!
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Loss:
$75
Pros:
  • Fun learning
Cons:
  • Addictive

Preferred solution: Full refund

User's recommendation: Prodigy was really a great app for kids. It has a lot of activities to choose from. I used Prodigy to advance my son's learning level, it helps a lot. Even when we’re on travel my son loves to play the Prodigy games. Fun Learning!

Resolved
Ana M Asx

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Verified Reviewer

Resolved: Cancelation

Updated by user May 11, 2023

Company resolved the issue.

Original review Apr 10, 2023
I have tried to cancel my account numerous times and i keep getting charged every time i look into my account it says i have no membership yet it charges my bank every month I cant afford it right now please help me to cancel this Thank you
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Cons:
  • Cannot cancel membership

Preferred solution: Cancelation

User's recommendation: Do not pay for this do not subscribe they make it impossible to cancel and never answer their phone calls

Mario V Byd

Disputar cobros que me están haciendo

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Cobros de algo que no uso y necesito que me again el rembolso de algo que yo no uso por favor si se pude comunicar conmigo gracias
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Preferred solution: Full refund

Rizza M Klc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund

Prodigy Game - Refund
I got charged. My kid is 11 does not use this. Refund asap. This is a new credit card and you should not have this number.
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Loss:
$76

Preferred solution: Full refund

Oscar Ahl

She has a free account. I just paid for the...

She has a free account. I just paid for the membership but it’s not showing on her screen she is a member
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bing x Rln

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Verified Reviewer

Prodigyame still Charge me

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I canceled the prodigy game payment online about 2 years before. but it still charges me on Dec 23 2022. can you help me to cancel it? the card's last 4 number is 0544
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1 comment
Ana M Asx

I have the same problem this is a ripped off

Stephanie M Cwj

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Verified Reviewer

Cancel membership

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We dont use prodigy anymore and havent for a very long time. I am frustrated because I cant find my account number on my homepage and nobody answers the phone. I want to cancel. I have a year long prescription that needs to be terminated and I definitely wasnt informed soon enough to cancel without worrying that the company is going to try to charge me.
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Loss:
$99
Pros:
  • Kid friendly
Cons:
  • Impossible to cancel membership

Preferred solution: Full refund

User's recommendation: Impossible to cancel subscription

Anonymous
map-marker Atlanta, Georgia

Stop member ship

My daughter used to enjoy prodigy now she changed to IXL. We start using IXL For that reason we stop our contract
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User's recommendation: Less game

Quetzaly Zhz
map-marker Henrico, Virginia

Billing

I was billed for less than a month priode I was on January 22 and February 04.I was supposed to be bill very months
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Malone Skk
map-marker Greeley, Colorado

They kindly took care of my problem!

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Review is about good customer service. They took care of my problem! The e-mail I received from Prodigy was very much appreciated!
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