ProCuts Reviews

Do not go here! I went to the Plymouth location for a haircut.

It took two hours of waiting even though I was told it would take 20 minutes. There was a male stylist attempting to sweep his station between cuts. His manager, whom I believe I heard him refer to as Kathy, told him not to worry about cleaning his station when they were this busy. She then proceeded to walk away, aggressively shaking her head, saying 'get with the times!'

A few minutes later, she was over at the sink, shampooing a customer.

I overheard her telling another stylist at the next sink that the male stylist (I prefer not to say his name, to protect his privacy), despite being a fantastic stylist, would unfortunately have to be let go. She claimed that male clients weren't comfortable with a gay hairdresser. This unprofessional behavior, especially in front of customers, was quite disheartening. I felt awful, as this young man was doing a truly commendable job, from what I could see.

He was very friendly and all of his customers seemed extremely satisfied with their haircuts and tipped generously. Because of the lack of professionalism and respect displayed by the manager, I will never visit this place again.

Heres a perfect example of poor customer service. Cannot get call to go through

I will explain to a customer service rep.

Dont give me rules on how to place a complaint

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I need for the CEO or management to please call me at 817-354-**** . Martha Garcia . I want to speak to someone.

I need to speak to corporate office regarding a complaint. they look the pro cut location in Bedford, Texas needs to be looked into regarding grouching.

Hairstylist was so rude to me and my child! Telling him his hair is dirty and she wouldn't touch him unless she washed his hair herself.

We came in for a haircut, and she wouldn't provide service to us. Kept saying he needed to wash his hair properly, when in fact he had just showered and brushed his hair to make it easier for them.

They were so rude and disrespectful, they made my child feel horrible, they were not professional whatsoever! Rude rude rude!!!

Opened at 10 am instead of 9 a.m. took their time doing their hair and makeup that was a Black girl the white girl was to tired to work she didn't want to be there after listening to all that I told them take me out of the computer I left.

Your stylist Viola is very rude employee. I am a regular customer at your establishment on 50th and Indiana in Lubbock, Tx.

This lady was rude to me and when my stylist (Dora) came back from lunch, she told her to cut the other customers first before cutting my hair.

She seemed to enjoy making me wait for my cut. I was there before the other customers and my stylist had called on me already.

I was employed with pro-cuts franchise right out of school and had a horrible experience working with them. There was no training given when asked before being hired and then after getting on the job told I had sixty days to get it "down".

Told them before I was hired I would need additional training in doing mens cuts. Never received it. Then told two weeks after my sixty days was up that they were letting me go due to not getting my mens cuts done on time ( fifteen minutes) and complaints. I never was told by the manager of ANY complaints about me except for two I had first got working there to my face by the client because they felt the hair was a bit uneven, but I had another stylist come over and fix those cuts before I let them leave my chair.

The manager was watching TV while doing a mens cut on a client which made the client mad because he had to wait over twenty minutes to get a cut and when he sat in her chair she was not paying attention to him but watching the televison. I got blamed for that because they felt I should have been "faster" with my cuts . But I had nothing to do with level of customer service given to him by the person who cut his hair. This owner misrepresented himself when hiring me and gave me no write ups nor warnings no nothing about anything.

And was told they would work with me on mens cuts.

Said he could not afford to pay for that AFTER the fact and then lets me go. Seems to be interested only in numbers then his employees..