ProAudioStar Reviews

Purchased May 9, 2017 Watch who you buy from! iNuke amps work great but watch who you buy frim. I needed a replacement amp for a gig the following week. Since ProAudio Star is in NY, and I was in NJ, I took a chance on purchasing from them (instead of Sweetwater (Indiana) who I have bought from for years without a hitch, even though I was passing up Sweetwater's 2 year warranty).. I can tell you, the customer experience form ProAudio Star was the worst that I have experienced in many years and definitely the worst through Amazon. After speaking and explaining to their customer service department that I wanted the iNuke PA amp with 4 channels (prior to ordering), he told me I had the right product. When I got the product, I quickly found out that it was 2 channel amp. I called them back and told them they sent me the two channel amp instead of the four and that I need to exchange it for the four channel amp (which by the way, is the same price), they put me on hold numerous times while the representative checked with a number of people. Finally, after all that, he came back and told me that they don't carry the four channel amp. I asked him to send me a return authorization and immediately ordered the amp from Sweetwater and received the CORRECT amp in three days. I noticed that it was my responsibility to pay the shipping back and when I called and asked they said the mistake was clearly my fault and that their customer service rep would never have said that to me (I guess I didn't know what I was asking for). So I paid the postage and then, on top of that, they shorted my refund. When I contacted them, they sent me an email telling me to read their return policy. They also charged me a restocking fee. In one email they told me it was my fault, that is why I had to pay the shipping. Then in another email they said they didn't charge me shipping but only a restocking fee. I would call them a disreputable dealer. I am sure they will come on here and try to dispute everything that I said (just a hunch) but then they will force me to publish the emails that that show them lying. I posted here because Amazon won't let you include bad service in their reviews and they give you only a few short lines to say anything about the company. My recommendation is to use Sweetwater )or almost anyone else). Use this company at your own risk. I will never use them again.