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Ruined my expensive browning towels after rinsing my face and patting it dry looked like I spilled bleach on them the next day. I contacted the company with NO response at all and another box of what I had originally ordered. I think theyre making nice, give it to my...
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I heard the advertisement on the radio about the 1 million bottle giveaway to try Proactiv+ risk free. I called the 1-800-393-6272 and got a foreign voice. I 1st asked "where am I calling" but she would not tell me. I then asked about the advertisement and here it is....
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When I signed up for the program, it was not clear that the program was $131.82 per shipment. When I called to cancel, it was found that they were not shipping within the time frame stated, they were auto shipping much sooner than the agreement. Regardless, I obtained...
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GuthyRenkerHelp

GuthyRenkerHelp Hello – Our team would like to help. Your initial Proactiv order is for a 30-day supply. This price is the low price offered for the subscription or auto-ship model which re...

1.0
I didn't like
  • Pricing
  • Subtlety
  • Customer service
#648494
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Proactiv Product Review

#668945
Its been 8 days and I still haven't gotten my proactive. You guys are *** me off!!!
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Skin Care Product Review

#636317
Proactiv charged me for 97 dollars for three months and never received the last two kit! *** you proactiv!
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Acne Treatment Product Review

#626819
I ordered from proactiv once nut automatically got signed up to receive monthly refills which I did not want. I called to cancel this which they said they did however when I checked my bank statement they are still charging me each month even though they aren't actually sending me anything! Rip off company
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Proactiv Review

#600589
This company charged me 106 dollars for a 90 day supply of this n 6 days later charged me another 105 dollars for what I don't know this company is stealing money without customers knowledge I wouldn't order from them
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Absolutely the worst customer service I have ever experienced. Reps obviously follow a script and are trained to avoid cancelling orders and closing accounts. Today I made the FIFTH phone call in a six-month period to CANCEL my order and CLOSE my account. Each time I...
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Taking money from card and not notifying me.They had a shipment that was still there that I asked to cancel and they would not do it.So now I have to pay shipping to send it back.I told them I want to cancel and they won't do that.I feel like I'm forced to take this...
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I cancelled my Proactiv account on 2/4/15 with a man name Chuck. He told me that my refund would take 4-6 weeks to process. On April 20, 2015 I call again and this time Eric helps me. He asks for proof that i sent the items back which i give to him. By the way,...
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GuthyRenkerHelp

GuthyRenkerHelp Hello, Please contact our Corporate Customer Service Escalation Team by filling out this form: http://www.proactiv.com/lp/cet with the details provided above regarding your e...

1.0
I didn't like
  • Scamming practices
#640806
Reply to reviews
So my experience with proactive/guthy renker was nothing but a shambles from start to finish. I will NEVER get anything from this company again. I ordered pro active at a good price of £20 however I made the mistake not to read the terms and conditions which signed me...
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#635193
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Back in September I returned and canceled my daughters Proactive account. They had pushed me to the breaking point by sending product when we did't need it. I called and spoke to customer service several times about not needing the product every 3 months. Now Gunthy...
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Anonymous

Anonymous Immediate file an online report with the Better Business Bureau, they got me a full refund from this scam company.Don't believe GuthyRenkerHelp, it's a stall tactic

GuthyRenkerHelp

GuthyRenkerHelp Hello, Please contact our Corporate Escalation Team here: http://www.proactiv.com/lp/cet with details of your experience so that we can learn more and assist. Thank you.

I didn't like
  • Waste of time
  • Customer service
  • Unauthorized subscription charges
#620824
Reply to reviews
Any product endorsed by so called celebrities is not worth your money. Those celebrities have cosmetic surgeons and dermatologists they go to for procedures (plus they do wear make-ups). They only do these commercials and lie about the products because they are being...
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1.6
I liked
  • Delivery
I didn't like
  • Lies i was told
  • Pricing
  • Waste of time
#617609
Reply to reviews
Ordered. Aktive AM. and PM. On final order, (I copied and pasted this for my own records & sent myself an email) it says "you have nothing to lose" - copied and pasted the full guarantee below. This says you will not e charged for your trials for THIRTY days from...
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GuthyRenkerHelp

GuthyRenkerHelp Hello- Our team is standing by to assist. Please email us at CorporateEscalationTeam@Guthy-Renker.com so that we can learn more about your experience and assist. Thank you.

1.2
I didn't like
  • Customer service
  • Unauthorized subscription charges
  • Lies i was told
#615192
Reply to reviews