Manufacturer: Proactiv Category: Shipping Services Clear all filters (9 of 9 reviews match)
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I called to change my next order to proactive +. They said ok great we will change it. They didnt. They sent the same thing as before. Then i called and asked for proactive + AGAIN. Again they LIED to me and said ok we are sorry for the mistake and we will send it. A...
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1.2
#1022389
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Ordered 90-Day kit on Jan 11 with promise of delivery in 3-4 business days.As of Jan 23 no receipt. My daughter had to get something locally. Called to cancel and was told shipment was in "warehouse status" and could not be cancelled. In addition, they had two charges...
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Anonymous

Anonymous Update. The company did credit us upon receipt of returned product. However, my larger point here is that the system they use is designed to discourage the customer from cance...

1.0
I didn't like
  • Delivery time vs delivery promise
  • Customer service
  • Immediate double billing
#995863
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The company is unable to ship the product the consumer pays for.It has happened twice and I think the company is a scam because they have no problem charging you for their product and then they fail to follow through with making sure the customer receives the product....
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1.4
#936158
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When I signed up for the program, it was not clear that the program was $131.82 per shipment. When I called to cancel, it was found that they were not shipping within the time frame stated, they were auto shipping much sooner than the agreement. Regardless, I obtained...
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GuthyRenkerHelp

GuthyRenkerHelp Hello – Our team would like to help. Your initial Proactiv order is for a 30-day supply. This price is the low price offered for the subscription or auto-ship model which re...

1.0
I didn't like
  • Pricing
  • Subtlety
  • Customer service
#648494
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Absolutely the worst customer service I have ever experienced. Reps obviously follow a script and are trained to avoid cancelling orders and closing accounts. Today I made the FIFTH phone call in a six-month period to CANCEL my order and CLOSE my account. Each time I...
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Ordered for my son - wanted to get product quickly so paid for upgraded shipping. website doesn't actually tell you the level of service you are paying for - so first red flag. It then took 3 days for the product to ship - however I learned that only after calling...
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Anonymous

Wengirl file an online complaint with the BBB (Better Business Bureau), this company is known for scamming it's customers, google it to see the hundreds of complaints. the BBB will h...

On February 7th I used the website "ship now" feature. Having not received a notification email I called customer service February 11th, was advised to wait for shipping details. On February 16th called customer service to check the status of the order, was advised my...
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We signed up for Proactive in October. We were charged $30 at the beginning of October and product was shipped. At the end of October I was charged $50 and more product arrived. In November, we were charged $30 nothing was shipped. In December another $30 nothing...
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So I have ordered Proactive in the past, see my credit card get charged, but then nothing comes in the mail. So I have to call them, and of course they say they are sorry and sending it back out. For what ever reason it was returned (but they don't want to verify...
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