Manufacturer: Proactiv Category: Customer Care Clear all filters (8 of 8 reviews match)
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But I have since received at least 2 free kits, and some odds and ends from Proactiv because it's the only way these customer service reps know how to right their wrongs. Instead of fixing the problems they create they run you in circles, or give you free product. ...
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Anonymous
Joana

I agree I have the same problem they deliver product I didn't order and now they're are billing me such a pain and so stressful the product is not really good as well

I recently went on the Proactiv website to order products for a family member. She wanted 5 of each of the products she asked for. The website limits you to 3 of any single item. So, at the advice of the customer service agent, I placed another order for the...
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So then I tried to get into my proactiv account online only to find out I couldn't. I called again to have the shipment cancelled, refunded, and to get back into my account. I was told the shipment is cancelled and that my credit card will be refunded and show...
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Proactiv Customer Care Review

#758818
4.3
Good product and friendly customer care, but poor company practice. I canceled after my first month, and without any notification was charged nearly $140 for a "3 month supply" that would barely last more then a month. Not worth the headache.
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Guthry-Renkers ProActive range is probably the worst I have ever used, the product and customer service are sub par.I signed up for a 90 day skin care regime. I only ever received 2 out of the three packages for this. When I queried this with customer care I was told I...
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1.2
I didn't like
  • Lack of communication
  • Product is terrible
  • No repsonse to emails
#897226
Reply to reviews
Proactiv is a good product that seems to work as well as any other expensive product. I went on the Proactiv site to purchase an introductory kit. I tried to be as vigilant as possible about not signing up for anything else. However, it must have been in the small...
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Anonymous
NIRVANA

I had the same experience with another skin care company where I was just paying for shipping ($4.99) on a free sample product. However, they started charging me about $89 a ...

LTCC
LTCC

Do you see what vanity gets you.....no quarter......this is what is wrong with society

I call and order proactive on the Feb 14th after waiting for 1week still did not receive my order,call again on the 22nd only to be told that the order was not in the system.Replace the order, call again on the 25th told the order was sent out,call again on the 28th...
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Anonymous
Charged but never got product

Same thing happened to me! Placed my order 12 days ago and was talked into increasing my order to get "rush shipping." When I called today to check on status I was told that...

While this product may be "alright", the company's sends product out and charges without care if you received the product or not. I just cancelled my son's order because I am not going to deal with this company any longer. I have paid ALL of the credit card...
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