Proactiv
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Proactiv Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Proactiv has 2.0 star rating based on 67 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: It works, It work, No problem with proactiv but with.
Cons: Customer service, Lies i was told, Sneaky billing tactics.Recent recommendations regarding this business are as follows: "Don't ever change addresses!", "Please rethink before placing your order because you might wait for a very long time for nothing to arrive and maybe consider buying it in person or switching to another skin care product.", "Great product", "Update info on first contact", "Don't fall for it.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Proactiv has 2.0 star rating based on 67 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: It works, It work, No problem with proactiv but with.
Cons: Customer service, Lies i was told, Sneaky billing tactics.Recent recommendations regarding this business are as follows: "Don't ever change addresses!", "Please rethink before placing your order because you might wait for a very long time for nothing to arrive and maybe consider buying it in person or switching to another skin care product.", "Great product", "Update info on first contact", "Don't fall for it.".
Most users ask Proactiv for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Proactiv Reviews
"Not receiving my order"
The man on the phone was very kind and polite 10/10 for his professionalism, However I need a new order asap and did not receive my bi monthly subscription...
"I have been dealing with an incorrect shipping address for almost 2 years!!"
My son moved in June 2021. We immediately notified Proactiv but they are still, to this day, sending the products to the old address!! I have emailed and...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
I have been dealing with an incorrect shipping address for almost 2 years!!
My son moved in June 2021. We immediately notified Proactiv but they are still, to this day, sending the products to the old address!!
I have emailed and called so many times and each time I am told it has been fixed. The last time I was told to set up a new account, which I did. Just got an email from Proactiv indicating the products were being shipped to the old address!!! I cannot get anyone at Proactiv to help with this issue!
I've asked to speak with a supervisor or management and I just get to the same people in customer service!
You can bet that they take the money regularly for the products, but they cannot get the shipping address corrected! I have so many emails and notes of the times I have contacted Proactiv about this issue and still it has not been corrected!!!
User's recommendation: Don't ever change addresses!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing products & misrepresentation of ordering
- Unsure
- Unsure
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mcallen, Texas
I placed an order a while ago and it still hasn’t came in.
- It works
- No problem with proactiv but with
- Customer service
- Cheats & scammers
User's recommendation: Please rethink before placing your order because you might wait for a very long time for nothing to arrive and maybe consider buying it in person or switching to another skin care product.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
They lie they do not honor the money back guarantee.
Preferred solution: Full refund
User's recommendation: Don't fall for it.
Greensboro, North Carolina
Stop my shipment have too many
San Diego, California
I don’t want a review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Exeter, Missouri
Resolved: Charged after I had cancelled
Company fixed the issue and I have been provided with full refund. Emailed with details of charges I got that were charged after I cancelled or didn't receive before cancelation..
- Taking money from my account after canceled
Preferred solution: Full refund
Brooklyn, New York
Why is my account being charged so much??
Preferred solution: Apology
User's recommendation: Great product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing issue
- It works
- Sneaky billing tactics
Preferred solution: Apology
Miami, Florida
Multiple calls for address change
- It work
- Never updates address
Preferred solution: Let the company propose a solution
User's recommendation: Update info on first contact
Paulding, Ohio
Check on order got order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bracebridge, Ontario
I want a refund
User's recommendation: Dont give Pro-Active yout banking info. Seven months on the 1st money has been taken from my account and have not received anything. When I question whats going on they say its on way or ( now that I cancelled at the bank its on back order)
Subscription help
- Lies i was told
- Lack of communication
Preferred solution: I need my subscription cancelled!! I keep getting hung up on!
User's recommendation: DON’T
Poor Service.
- It works
- Customer service practices
Preferred solution: Let the company propose a solution
User's recommendation: Buy at the mall
Cincinnati, Ohio
Charged my card
Dumas, Texas
Being charged after cancelling
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