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Proactiv Poor customer service from Proactive. I am a brand new customer. I have not even received my product yet. I ordered on 4/14/17, the last day to take advantage of a money back deal from my bank. This company re transacted my account 3 days later without my...
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1.7
#1037205
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Here is my story: I had read all these comments, but yet I decided I wanted to try the product anyway and was enticed by a “special offer” of a three product box with the brush all for $14.99. I purchased it and asked the telephone operator if this is going to enroll...
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#1036060
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I set up an auto pay and recieved my order. I paid for the first one in 3 payments. I called to change my next order to proactive +. They said ok great we will change it. They didnt. They sent the same thing as before. Then i called and asked for proactive + AGAIN....
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1.2
#1022389
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Proactiv Free Trial Review

#1030959
1.1
I was charged for product I didn't order. I just wanted order the 30 day trail. The customer service personnel kept trying to have me order different items I said no. I checked my account and was charged I called and was told I have to Wait until I get it cause it was mailed out
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Proactive Review

#885793
Took money out requested a refund its been a week still eaiting for refund
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Short Review for June 22, 2016, Pc_bad_quality

#870056
I used proactive while I was pregnant and it ruined my face. I now hv white spots all over my cheeks and forehead.
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Other Product Review

#784187
Unsatisfied in everything customer service and billing and the way their doing of bussiness is abbusive
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I ordered vita clear beleiving the vitamins were part of proactive company. I have been charged for two orders instead of one and they were also two different prices. We will keep the two (if we receive them, I have been reading your reviews. Lots of billing on your...
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I liked
  • No problem with proactiv but with
#1018504
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I have had a terrible experience with both the product itself and issues with billing. I would like it noted that as of this date, customer service has verified that as of Jan. 20th, 2017 I have cancelled my service. It was also verified today that my current balance...
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#1014549
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Ordered 90-Day kit on Jan 11 with promise of delivery in 3-4 business days. As of Jan 23 no receipt. My daughter had to get something locally. Called to cancel and was told shipment was in "warehouse status" and could not be cancelled. In addition, they had two charges...
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Anonymous

Anonymous Update. The company did credit us upon receipt of returned product. However, my larger point here is that the system they use is designed to discourage the customer from cance...

1.0
I didn't like
  • Delivery time vs delivery promise
  • Customer service
  • Immediate double billing
#995863
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The worst company and will be happy to never deal with them again!! Been trying to pay a bill since June, spoke to 4 different members of staff, Selena, Amy, Nathan and sohni and none of them helped me at all, how can a company of this size not take a payment of £59.98...
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1.2
#959644
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I have never in my life dealt with such incompetent customer service reps. I can't express that enough. I have had nothing but problems since the very first day I signed up with this company; this was over a year ago. They have billed me incorrectly, they have...
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Anonymous

Joana I agree I have the same problem they deliver product I didn't order and now they're are billing me such a pain and so stressful the product is not really good as well

I recently went on the Proactiv website to order products for a family member. She wanted 5 of each of the products she asked for. The website limits you to 3 of any single item. So, at the advice of the customer service agent, I placed another order for the...
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Contact Proactiv

Headquarters Address:
Proactiv®
Proactiv® Customer Service, Des Moines, IA 50336-1096/P.O. Box 361096
Des Moines, IA 50336-1096
Phone:
(800) 309-4796
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Received the trial kit, 30 day supply, only lasted two weeks, definitely not worth it. I went onto my account to change what I was receiving only to find out they planned to charge me over a hundred for my next shipment. Way too much for a 30 day supply. Tried to...
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