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Proactiv absolutely SUCKS!!! This *** in a 2 Oz bottle only dried my skin more and irritated it even more, even with using that green tea moisturizer after every time I did the 3 - step system!!! These people that say how much proactiv worked for them or "changed their...
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I too had a subscription and cancelled. I was offered a reduced rate for the last kit, which I accepted and paid. Now ProActiv is threatening collections for $64 for a kit I never ordered and never received after cancelling my subscription. I have written and called...
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GuthyRenkerHelp

GuthyRenkerHelp Hello, Please contact our Corporate Customer Service Escalation Team here: http://www.proactiv.com/lp/cet with the details provided in your original post. Our team will be i...

2.7
I liked
  • Products
I didn't like
  • Customer service representative
  • Customer service
  • Unauthorized subscription charges
#607001
Reply to reviews

Ordered the 19.95 special. Was shocked to find that the next month they were debiting my card for 32.98. I called and they had signed me up to receive it monthly. I asked to be taken off the list and refunded. They cancelled the replenishment monthly service. Today I...
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Anonymous

Anonymous Always,always read all the small print!!!!- proactive, wen, Cindy Crawford...etc... They're all clubs with every 3 mo deliveries... It says this somewhere in the tiny print!-t...

2.3
I liked
  • Product
I didn't like
  • Sneaky billing tactics
#603669
Reply to reviews

Proactiv Review

#577410
I canceled my service and they continued to bill me for 3 months. I will never use this product and will make sure I tell everyone of their bad business practice.
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Breakouts Review

#550696
I suffered even more breakouts and was robbed by the company, even though I called to cancel they flat out refused and have continued to charge me and refuse refunds when I mail the product back.
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False Charge Review

#508746
Guthy Renker is the worst!!! I will never order anything through them again!! They charged me for an order that I Never ordered to began with and then I never even received the order. I've called three times and still have yet to receive my money back. I'm not happy and I will never order anything again. I will also tell my friends and family about it and warn them.
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Ordered 3 step system online, received an email the next day deeming my address undeliverable. Guy I talked to somehow got from me asking him about the email, that I wanted to wait a month to order. Didn't know this until I called 4 days later asking where my...
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I quit proactiv (I had no issues with charges), but there is nothing special about it. Well I gotta hand it to them that they know people don't read the fine prints that after the initial twenty something dollars for the 30 day supply, they'll be automatically charged...
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2.0
I liked
  • Delivery
I didn't like
  • Subtlety
#591297
Reply to reviews
when i saw the advertising on tv i thought why not? Its only 30 bucks and for one time use. However my nephew had ordered from them a while back and had charged her additional fee without her consent. So that in mind i went ahead and used a gift card so they wont get...
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I decided to return the unused portion of the Proativ product so I could get a refund, since it did not work at all for my son. I was cautious because I had heard some stories about people not getting their refunds, so I decided to send the package certified with...
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1.3
I didn't like
  • Customer service un-helpful scam
#584968
Reply to reviews
My name is susan s hernandez I am upset with the false advertising presented online. I received my proactive order and within a few days of use I had an allergic reaction. I called 18002356050 to cancel any future orders. The man documented my information and said the...
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GuthyRenkerHelp

GuthyRenkerHelp Hello, Please contact us here: http://www.proactiv.com/lp/cet so that we can assist you directly regarding this matter. Thank you.

I am not a user but it sounds like this company is preying on young people and counting on no one doing anything about it. Get a lawyer and post on this site so others can join the lawsuit. These people need to be stopped, this is mail fraud and that's a federal case. ...
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GuthyRenkerHelp

GuthyRenkerHelp Hello, Please contact us here: http://www.proactiv.com/lp/cet if there is anything that we can assist you with. Our Corporate Customer Service Escalation Team is standing by...

I ordered Proactiv for my granddaughter from seeing the promo ad 29.95 on TV in Sept 2014. STATING that I wanted to do this program month by month to see if the product helped her acne. I did not want or ask for a reoccurring shipments and the salesperson agreed that I...
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