DON'T WASTE YOUR TIME!! COMPLETELY UNRELIABLE!!

I called to schedule an appointment before purchasing a carpet cleaning deal on LivingSocial. The appointment was at least 24 hours in advance, like the terms of the deal stated from 3-5 PM on a Friday. I got a call FROM THE OWNER at 3:30 PM while waiting for the "technician" to show up saying that his technician just called out on him and that no one could come out to clean my carpets so the appointment needed to be rescheduled. THE OWNER told me that he would come out himself the following morning (Saturday) to clean my carpets and would give me an additional discount for my inconvenience. I agreed and rescheduled for Saturday from 10 AM - 12 PM. The following day NO ONE SHOWED, I DIDN'T GET A PHONE CALL, AND THE OWNER STILL HAS NOT RETURNED MY CALL (I'm writing this on Monday following my scheduled appointments)!! Save yourself the aggravation and look elsewhere for carpet/upholstery cleaning... You don't want to bother with this "company."
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ID
#746608 Review #746608 is a subjective opinion of poster.
Location
Oviedo, Florida
Reason of review
Poor customer service

PRO STEAMERS USA ORLANDO STAY AWAY

THIS COMPANY WILL RIP YOU OFF!! I HIRED THEM TO CLEAN 3 BEDROOMS. THEIR WEBSITE ADVERTISES $35 A ROOM. THEY ALSO CLAIM THERE ARE NO HIDDEN FEES. THERE WAS AN ADD ON FEE FOR ALMOST EVERTHING THEY DID. THEY CHARGED EXTRA FOR A DEEP CLAEN, TO SANITIZE THE RUG, SCOTCHGUARD ETC... THEY CHARGED ME $419.00!! THE WEB SITE ALSO SAYS THEY ACCEPT CHECK OR CREDIT CARD. THE TWO WORKERS THAT SHOWED UP AT MY HOUSE INSISTED THAT I PAY THEM IN CASH AND MADE ME DRIVE TO AN ATM. I FELT THREATENED BY THE MEN IF I REFUSED TO PAY OR QUESTION THE BILL.
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ID
#740213 Review #740213 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Awful experience
Reason of review
Pricing issue

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