New Reviewer
This company relies on scare tactics and intimidation to find and keep their clients. I cringe when I think of how many times I was led to believe that my computer was hacked and I was either exposed to *** sites, unknown people had applied for hundred of thousands of...
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ID
#3434983 Review #3434983 is a subjective opinion of poster.
Cons
  • Scam
Loss
$5000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Big SCAM

Update by user Apr 06, 2021

CUSTOMER ID :GETS1582

Original review posted by user Apr 06, 2021
I paid $1299.99 for lifetime security and support and I can't even reach them. What a loss for me since I'm 84 years old and still am working. I needed to have this kind of service

User's recommendation: Don't be a Customer.

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ID
#2491342 Review #2491342 is a subjective opinion of poster.
Service
Pro-Help24 Technical Support
Pros
  • I thought i was getting the help i would need
Loss
$129999
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

REQUESTING A REFUND OF PAYMENT ($799.00) MADE IN AUGUST 2020

I had your company work on my computer in August 2020 and was told that I needed Service Repair + Permanent Coverage (Firewall and Support) before being charged $799.00. Sometime after that I was called and told that there were problems. I allowed your people to get into my computer then after evaluating I was told that I needed to buy something else expensive to correct the problem. I told the individual that I did not have that kind of money but he continue to insist and eventually lowered the price somewhat. I still did that agree to make a payment. He kept insisting so I turned my computer off. Later I tried to use the computer and was having all kinds of problems. That continued for several day so I logged back in to your company and the person on call helped to give me back control of my computer. After that experience, I lost all confident in your company and tried to discontinue any work with you. Then I employed another company to take care of my computer and I texted a long text to 1-877=698-**** (the only phone # I had) requesting my refund. After that, I have had numerous calls almost every day asking to get into my computer to take care of some problems. Problems that don't exist according to my new company. I paid $799.00 to Merchant- Vista Marketing in August 2020 for life time service, therefore, I asked for a full refund of my money. Then if I don't get the refund in a reasonable time I will be turning the matter over to my attorneys. Thanks for your consideration, Joseph Taylor jetjr60@***.com
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ID
#2460004 Review #2460004 is a subjective opinion of poster.
Location
Hyattsville, Maryland

Scammed

I was threatened into purchasing this product to the tune of 1499.99 , the salespeople scared me I should have known better , I had to scrub my computer and change all of my banking this has been going on since July, and now they are calling me 3 and 4 times a day. With the last call a Mr Williams threatened me physically and my family. They have an East Indian or Pakistani accent . We blew a whistle in his ear this last time because we are tired of being harassed . All of this was on VM...

User's recommendation: REPORT TO THE POLICE & FTC!!!!

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ID
#2348397 Review #2348397 is a subjective opinion of poster.
Location
Fargo, North Dakota
Preferred solution
stop hounding me.

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Verified Reviewer
New Reviewer

Cpmplaint-Demanding a refund!

p On July 13,2020 I accepted a program from your company not knowing what I was getting but your salesman scared me into buying Network Security for over $3100.00. I am on a fixed income of social security and my health has suffered since,unable to sleep and my anxiety is thru the roof. I do not want this on my computer and want a refund of what remains of this agreement. I don't want to recycle my computer in order to keep you away but it is my last option. I can't stand this anxiety anymore. My calls go unanswered or they are dropped before connection. PLEASE ADDRESS THIS ASAP
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ID
#2314613 Review #2314613 is a subjective opinion of poster.
Location
De Pere, Wisconsin
Loss
$3165
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wanting to charge me for what i thought was covered in our original contract.

My printer quite printing black ink. I put a new cartridge in it and made sure I went through the head/jet cleaning process. I even did the super cleaning process. No black ink so I called Pro-help. I am a member I paid 299.99 for a lifetime membership. No help. All they wanted to do was sell me: -IP Blocker -Network fire wall -Anti trojan -System manager 299.99, 399.999, 499.99, 599.99, 699.99.......lots of discounts. For 2 years or 4 years I didn't buy anything, looks like I'm going to live with the system problems that they showed me I have. I'm not so sure that they are techs just salespersons.

User's recommendation: Don't waste your time.

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1 comment
#1985174

on Aug 3,2020.I paid $750 for 1,ID protection ,2 Anti Hacking,3 anti protection (said permanent protection+ unlimited) to IT out tasking/mac maker IT Service. Then8/6/2020 I rec'd called from pro help 24 customer service name Martin (877-698-**** ext225) to confirmed and providing my customer id# & secret code .I protected???.

But Sept 24,2020. I got the called said the company have technical problem will refund the money back to me, I almost loss all money from by bank account. (Because I was guided to computer what to do) I have to change all my account now. They still keep calling me #all over Wilmington, DE, Canada, NY, NV.

etc. I decided to call customer service #as above they let me talk to IT tech. they requested me to pay$ 200for new activate. I denied.

But now a day still keep calling me. this is scam

ID
#2302247 Review #2302247 is a subjective opinion of poster.
Service
Pro-Help24 Technical Support
Loss
$400
Preferred solution
Deliver product or service ordered

Scam - CyberCrime

This company is part of scam that starts with hackers installing malware on your computer that then generates a pop-up 'warning' that your computer has a serious virus and you MUST call this number to resolve. Then they sell you on a very expensive package to clean your computer and provide support service. The company claims to be in West Hollywood but is not. I believe the hub is in Spain.

User's recommendation: Do not do anything with this company - it's not a legitimate company or service.

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ID
#2043339 Review #2043339 is a subjective opinion of poster.
Location
San Rafael, California
Service
Pro-Help24 Technical Support

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