Anonymous
map-marker Charlotte, North Carolina

Bait and switch

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I used them, and was billed over $1000 which said I would get 3 years, (36 months) of security and support for that time. I start getting calls near the end of that time saying I am going to be auto-enrolled for 5 years (60 months) for a cost of $6,800 which is to be auto-debited unless I cancel. When I call to cancel I am told the $6800 I have NOT been charged is for the original 3 years of "protection." Nothing was said of this at all. Don't use these scam artists.
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User's recommendation: Don't use these scam artists

Ellen U Yhg

I have been a "client" for over 10 years, and still did not learn my lesson.

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This company relies on scare tactics and intimidation to find and keep their clients. I cringe when I think of how many times I was led to believe that my computer was hacked and I was either exposed to *** sites, unknown people had applied for hundred of thousands of dollars in loans, and of course-- the Russians had taken control of all our accounts since the invasion of Ukraine.

Yes, I was also told that after I paid at least $3,000 to this bogus company that I would NEVER need another thing, and was eternally protected.

NONE OF THEIR PROMISES WERE TRUE. Sadly, when I was faced with their threats that my life would be destroyed if I did not incorporate their latest protective software, I gave in, after I was too scared not to. I will never understand the kind of callous, indifferent and utterly immoral personalities that run this operation. I of course, feel like a fool-- ignoring my own instincts-- please do not be taken in with a hope that most people are sincere-- its simply not true.

They target their victims-- older, not computer savvy and easily intimidated. One can only hope that KARMA will work against them

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Loss:
$5000
Cons:
  • Scam

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT TALK TO THEM-- EVER

Joseph T Gbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hyattsville, Maryland

REQUESTING A REFUND OF PAYMENT ($799.00) MADE IN AUGUST 2020

I had your company work on my computer in August 2020 and was told that I needed Service Repair + Permanent Coverage (Firewall and Support) before being charged $799.00. Sometime after that I was called and told that there were problems. I allowed your people to get into my computer then after evaluating I was told that I needed to buy something else expensive to correct the problem. I told the individual that I did not have that kind of money but he continue to insist and eventually lowered the price somewhat. I still did that agree to make a payment. He kept insisting so I turned my computer off. Later I tried to use the computer and was having all kinds of problems. That continued for several day so I logged back in to your company and the person on call helped to give me back control of my computer. After that experience, I lost all confident in your company and tried to discontinue any work with you. Then I employed another company to take care of my computer and I texted a long text to 1-877=698-**** (the only phone # I had) requesting my refund. After that, I have had numerous calls almost every day asking to get into my computer to take care of some problems. Problems that don't exist according to my new company. I paid $799.00 to Merchant- Vista Marketing in August 2020 for life time service, therefore, I asked for a full refund of my money. Then if I don't get the refund in a reasonable time I will be turning the matter over to my attorneys. Thanks for your consideration, Joseph Taylor jetjr60@***.com
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Kate J Ubz

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Verified Reviewer

Big SCAM

Updated by user Apr 06, 2021

CUSTOMER ID :GETS1582

Original review Apr 06, 2021
I paid $1299.99 for lifetime security and support and I can't even reach them. What a loss for me since I'm 84 years old and still am working. I needed to have this kind of service
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Loss:
$129999
Pros:
  • I thought i was getting the help i would need

Preferred solution: Let the company propose a solution

User's recommendation: Don't be a Customer

Nicholas K Zia

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Verified Reviewer
| map-marker De Pere, Wisconsin

Cpmplaint-Demanding a refund!

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p On July 13,2020 I accepted a program from your company not knowing what I was getting but your salesman scared me into buying Network Security for over $3100.00. I am on a fixed income of social security and my health has suffered since,unable to sleep and my anxiety is thru the roof. I do not want this on my computer and want a refund of what remains of this agreement. I don't want to recycle my computer in order to keep you away but it is my last option. I can't stand this anxiety anymore. My calls go unanswered or they are dropped before connection. PLEASE ADDRESS THIS ASAP
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Loss:
$3165

Preferred solution: Full refund

MICHAEL R Swr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wanting to charge me for what i thought was covered in our original contract.

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My printer quite printing black ink. I put a new cartridge in it and made sure I went through the head/jet cleaning process. I even did the super cleaning process. No black ink so I called Pro-help. I am a member I paid 299.99 for a lifetime membership. No help. All they wanted to do was sell me: -IP Blocker -Network fire wall -Anti trojan -System manager 299.99, 399.999, 499.99, 599.99, 699.99.......lots of discounts. For 2 years or 4 years I didn't buy anything, looks like I'm going to live with the system problems that they showed me I have. I'm not so sure that they are techs just salespersons.
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Loss:
$400

Preferred solution: Deliver product or service ordered

User's recommendation: Don't waste your time

1 comment
Alexandru Xvt

on Aug 3,2020.I paid $750 for 1,ID protection ,2 Anti Hacking,3 anti protection (said permanent protection+ unlimited) to IT out tasking/mac maker IT Service. Then8/6/2020 I rec'd called from pro help 24 customer service name Martin (877-698-**** ext225) to confirmed and providing my customer id# & secret code .I protected???.

But Sept 24,2020. I got the called said the company have technical problem will refund the money back to me, I almost loss all money from by bank account. (Because I was guided to computer what to do) I have to change all my account now. They still keep calling me #all over Wilmington, DE, Canada, NY, NV.

etc. I decided to call customer service #as above they let me talk to IT tech. they requested me to pay$ 200for new activate. I denied.

But now a day still keep calling me. this is scam

Anonymous
map-marker Fargo, North Dakota

Scammed

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I was threatened into purchasing this product to the tune of 1499.99 , the salespeople scared me I should have known better , I had to scrub my computer and change all of my banking this has been going on since July, and now they are calling me 3 and 4 times a day. With the last call a Mr Williams threatened me physically and my family. They have an East Indian or Pakistani accent . We blew a whistle in his ear this last time because we are tired of being harassed . All of this was on VM...
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Preferred solution: stop hounding me.

User's recommendation: REPORT TO THE POLICE & FTC!!!!

Anonymous
map-marker San Rafael, California

Scam - CyberCrime

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This company is part of scam that starts with hackers installing malware on your computer that then generates a pop-up 'warning' that your computer has a serious virus and you MUST call this number to resolve. Then they sell you on a very expensive package to clean your computer and provide support service. The company claims to be in West Hollywood but is not. I believe the hub is in Spain.
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User's recommendation: Do not do anything with this company - it's not a legitimate company or service.

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