Pro-Help24 Reviews
Pro-Help24 Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pro-Help24 has a 1.0 star rating from 3 reviews with 100% unfavorable feedback and consumers mostly dissatisfied; recent recommendations urge avoiding the company and reporting issues to authorities.
Positive Feedback
Few reviewers noted initial technical access and promises of lifetime support, but these were not sustained by ongoing service or transparency.
Negative Feedback / Risk Areas
- Repeated claims of aggressive sales tactics, scare tactics and poor customer service as referenced in many Pro-Help24 reviews.
- Complaints about billing, surprise auto-enroll or upcharges and difficulty obtaining refunds in Pro-Help24 customer complaints.
- Membership and lifetime service promises that customers say were not honored and led to harassment.
Key Takeaways for Future Customers
- Consider verifying billing and refund policies before purchase and avoid promises of lifetime membership without written contract.
- Document interactions with customer service and be cautious about remote access offers and unsolicited auto-ship or upsell calls.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pro-Help24 has a 1.0 star rating from 3 reviews with 100% unfavorable feedback and consumers mostly dissatisfied; recent recommendations urge avoiding the company and reporting issues to authorities.
Positive Feedback
Few reviewers noted initial technical access and promises of lifetime support, but these were not sustained by ongoing service or transparency.
Negative Feedback / Risk Areas
- Repeated claims of aggressive sales tactics, scare tactics and poor customer service as referenced in many Pro-Help24 reviews.
- Complaints about billing, surprise auto-enroll or upcharges and difficulty obtaining refunds in Pro-Help24 customer complaints.
- Membership and lifetime service promises that customers say were not honored and led to harassment.
Key Takeaways for Future Customers
- Consider verifying billing and refund policies before purchase and avoid promises of lifetime membership without written contract.
- Document interactions with customer service and be cautious about remote access offers and unsolicited auto-ship or upsell calls.
Charlotte, North Carolina
Bait and switch
- - Charged over $1000 for 3 years of security.
- - Auto-enrolled for 5 years at $6,800; cancellation showed this covered the original 3 years.
I used them, and was billed over $1000 which said I would get 3 years, (36 months) of security and support for that time. I start getting calls near the end of that time saying I am going to be auto-enrolled for 5 years (60 months) for a cost of $6,800 which is to be auto-debited unless I cancel.
When I call to cancel I am told the $6800 I have NOT been charged is for the original 3 years of "protection." Nothing was said of this at all. Don't use these scam artists.
User's recommendation: Don't use these scam artists
I have been a "client" for over 10 years, and still did not learn my lesson.
- - The company uses scare tactics and intimidation to recruit clients.
- - I paid about $3,000 for protection that never delivered.
This company relies on scare tactics and intimidation to find and keep their clients. I cringe when I think of how many times I was led to believe that my computer was hacked and I was either exposed to *** sites, unknown people had applied for hundred of thousands of dollars in loans, and of course-- the Russians had taken control of all our accounts since the invasion of Ukraine.
Yes, I was also told that after I paid at least $3,000 to this bogus company that I would NEVER need another thing, and was eternally protected.
NONE OF THEIR PROMISES WERE TRUE. Sadly, when I was faced with their threats that my life would be destroyed if I did not incorporate their latest protective software, I gave in, after I was too scared not to. I will never understand the kind of callous, indifferent and utterly immoral personalities that run this operation. I of course, feel like a fool-- ignoring my own instincts-- please do not be taken in with a hope that most people are sincere-- its simply not true.
They target their victims-- older, not computer savvy and easily intimidated. One can only hope that KARMA will work against them
- Scam
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT TALK TO THEM-- EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREQUESTING A REFUND OF PAYMENT ($799.00) MADE IN AUGUST 2020
- - Paid $799 in Aug 2020 for lifetime service from Vista Marketing.
- - Requested a refund; texted 1-877-698-****; frequent calls pressuring PC access.
I had your company work on my computer in August 2020 and was told that I needed Service Repair + Permanent Coverage (Firewall and Support) before being charged $799.00. Sometime after that I was called and told that there were problems.
I allowed your people to get into my computer then after evaluating I was told that I needed to buy something else expensive to correct the problem. I told the individual that I did not have that kind of money but he continue to insist and eventually lowered the price somewhat. I still did that agree to make a payment. He kept insisting so I turned my computer off.
Later I tried to use the computer and was having all kinds of problems. That continued for several day so I logged back in to your company and the person on call helped to give me back control of my computer.
After that experience, I lost all confident in your company and tried to discontinue any work with you. Then I employed another company to take care of my computer and I texted a long text to 1-877=698-**** (the only phone # I had) requesting my refund. After that, I have had numerous calls almost every day asking to get into my computer to take care of some problems.
Problems that don't exist according to my new company.
I paid $799.00 to Merchant- Vista Marketing in August 2020 for life time service, therefore, I asked for a full refund of my money. Then if I don't get the refund in a reasonable time I will be turning the matter over to my attorneys.
Thanks for your consideration,
Joseph Taylor
jetjr60@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBig SCAM
CUSTOMER ID :GETS1582
I paid $1299.99 for lifetime security and support and I can't even reach them. What a loss for me since I'm 84 years old and still am working. I needed to have this kind of service
- I thought i was getting the help i would need
Preferred solution: Let the company propose a solution
User's recommendation: Don't be a Customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCpmplaint-Demanding a refund!
- - On July 13, 2020 I was pressured into buying Network Security for $3100.
- - I am on Social Security and want a refund; calls are unanswered.
p
On July 13,2020 I accepted a program from your company not knowing
what I was getting but your salesman scared me into buying Network
Security for over $3100.00. I am on a fixed income of social security
and my health has suffered since,unable to sleep and my anxiety is
thru the roof.
I do not want this on my computer and want a refund
of what remains of this agreement. I don't want to recycle my computer
in order to keep you away but it is my last option. I can't stand this
anxiety anymore.
My calls go unanswered or they are dropped before
connection. PLEASE ADDRESS THIS ASAP
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWanting to charge me for what i thought was covered in our original contract.
- - Printer won't print black ink after cartridge and cleaning and Pro-help offered no help despite lifetime membership while pushing upsell pitches.
My printer quite printing black ink. I put a new cartridge in it and made sure I went through the head/jet cleaning process.
I even did the super cleaning process. No black ink so I called Pro-help. I am a member I paid 299.99 for a lifetime membership.
No help.
All they wanted to do was sell me:
-IP Blocker
-Network fire wall
-Anti trojan
-System manager
299.99, 399.999, 499.99, 599.99, 699.99.......lots of discounts.
For 2 years or 4 years
I didn't buy anything, looks like I'm going to live with the system problems that they showed me I have. I'm not so sure that they are techs just salespersons.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't waste your time
Fargo, North Dakota
Scammed
- - Pressured to buy for 1499.99 with fear tactics.
- - Harassed with frequent calls; threats by Mr Williams in voicemail.
I was threatened into purchasing this product to the tune of 1499.99 , the salespeople scared me I should have known better , I had to scrub my computer and change all of my banking this has been going on since July, and now they are calling me 3 and 4 times a day. With the last call a Mr Williams threatened me physically and my family.
They have an East Indian or Pakistani accent .
We blew a whistle in his ear this last time because we are tired of being harassed . All of this was on VM...
Preferred solution: stop hounding me.
User's recommendation: REPORT TO THE POLICE & FTC!!!!
San Rafael, California
Scam - CyberCrime
- - Malware prompts a pop-up urging you to call a number.
- - The company claims to be in West Hollywood but is not; the hub is believed to be in Spain.
This company is part of scam that starts with hackers installing malware on your computer that then generates a pop-up 'warning' that your computer has a serious virus and you MUST call this number to resolve. Then they sell you on a very expensive package to clean your computer and provide support service.
The company claims to be in West Hollywood but is not. I believe the hub is in Spain.
User's recommendation: Do not do anything with this company - it's not a legitimate company or service.
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on Aug 3,2020.I paid $750 for 1,ID protection ,2 Anti Hacking,3 anti protection (said permanent protection+ unlimited) to IT out tasking/mac maker IT Service. Then8/6/2020 I rec'd called from pro help 24 customer service name Martin (877-698-**** ext225) to confirmed and providing my customer id# & secret code .I protected???.
But Sept 24,2020. I got the called said the company have technical problem will refund the money back to me, I almost loss all money from by bank account. (Because I was guided to computer what to do) I have to change all my account now. They still keep calling me #all over Wilmington, DE, Canada, NY, NV.
etc. I decided to call customer service #as above they let me talk to IT tech. they requested me to pay$ 200for new activate. I denied.
But now a day still keep calling me. this is scam