Pro Football Focus
Pro Football Focus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 2 customer reviews; consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Pros note a great website and useful fantasy football tools; cons include auto enroll in annual renewal, expensive pricing, and no refunds.
Key Takeaways for Future Customers
- Check Pro Football Focus reviews before subscribing to understand renewal and refund policies.
- Monitor billing settings to disable auto enroll or automatic subscriptions.
- Consider whether the fantasy tools justify the annual cost for your membership needs.
Negative Feedback / Risk Areas
- Repeated complaints about unexpected auto renewal charges and subscription billing.
- Multiple reports of unresponsive customer service and difficulty getting refunds.
- Policy changes that left renewals enabled without clear consent prompted Pro Football Focus customer complaints.
Positive Feedback
The site is praised as a great resource and very useful for fantasy football research.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 2 customer reviews; consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Pros note a great website and useful fantasy football tools; cons include auto enroll in annual renewal, expensive pricing, and no refunds.
Key Takeaways for Future Customers
- Check Pro Football Focus reviews before subscribing to understand renewal and refund policies.
- Monitor billing settings to disable auto enroll or automatic subscriptions.
- Consider whether the fantasy tools justify the annual cost for your membership needs.
Negative Feedback / Risk Areas
- Repeated complaints about unexpected auto renewal charges and subscription billing.
- Multiple reports of unresponsive customer service and difficulty getting refunds.
- Policy changes that left renewals enabled without clear consent prompted Pro Football Focus customer complaints.
Positive Feedback
The site is praised as a great resource and very useful for fantasy football research.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Automatically renewal of your service
- - Auto renewal charged $79 for one year two days ago.
- - Policy prevented cancellation; I canceled the 2026 renewal and haven't used PFF in years.
I just got hit for the Auto Renewal 2 days ago without even logging into this site for a few years. I wrote them and they said they couldn't cancel based on their policy.
So I owe one year $79 and haven't used PFF for a long, long time. I went ahead and cancelled the auto renewal for 2026 but feel that I was screwed by PFF.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanged policy
- - Auto-renew was enabled on my 2024 PFF subscription.
- - I asked for a refund and cancellation, but renew stayed on after 2025 change and I was billed $120.
Signed up for PFF annual subscription in 2024 and was not aware of the auto renew feature was enabled.Subscription renewed and I promptly requested a refund as I dont plan to use this website. Requested a refund and cancel subscription but they changed the policy in March of 2025 but left the auto renew enabled.
I feel this is an unjustified business practice!
Now Im billed for $120 subscription I wont use. I understand the need to change things but auto enable the renew feature once a policy has been changed is bad business practice in my opinion.
- Great website and very useful for fantasy football purposes
- Expensive
- No refunds
- No transparency on policy changes to refunds
Preferred solution: Full refund
User's recommendation: Find different website that doesn’t auto enroll you into an annual renewal then change the refund policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCould not speak to a human !
- - I received a renewal questionnaire in Jan/Feb and did not renew this year.
- - I was charged $79.99 without permission; I want the charge removed.
Very frustrated I cannot speak to anyone. Even went to your business in downtown Cincinnati !
I received a questionnaire on my phone in Jan. Or Feb.
for me to renew. I decided not to this year. But felt pretty sure I would in the future. The calls I made to speak to someone went unanswered.
But I was charged $79.99 without permission. No one ever called me back to talk about this after numerous calls. I need for this charge to be taken off my credit card for this year.
Any problems you can call me at 513 382 ****. I was at your address in Cincinnati but was unable to get in touch with anyone there.
Pittsburgh, Pennsylvania
Supscription
- - Customer service has not answered after multiple calls.
- - Current legacy plan costs $85.49 per year.
- - Asks about upgrade options, features, and cost.
Hello,
I have called customer service multiple times and get no answer or callback. My current subscription is for the legacy plan at $85.49 per year.
My question is what are my options to upgrade?
What additional features are included? What is cost?
A prompt reply is greatly appreciated.
Thanks,
Pittsburgh, Pennsylvania
Supscription
- - Customer cannot reach support after multiple calls.
- - On legacy plan at $85.49 per year.
- - Seeks upgrade options, features, and pricing; prompt reply.
Hello,
I have called customer service multiple times and get no answer or callback. My current subscription is for the legacy plan at $85.49 per year.
My question is what are my options to upgrade?
What additional features are included? What is cost?
A prompt reply is greatly appreciated.
Thanks,
Tim Rushe
Timrushe@***.com
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