Pro Computer - Computer Review from Buford, Georgia

I was a good customer, having purchased several computers. Last year I bought one for my daughter and we had trouble with it most of the year. We tried new hard drives, new video cards. And at one point after bringing the computer for a third time, the guy who owns the place told me he ran diagnostics and "couldn't find anything wrong" but I should buy it a new network card and it might fix it. So I bought one from him. After getting home, we realized the new network card didn't help either. By this time I knew it was the motherboard. Concidering I bought the computer from him just ONE year ago, that he would fix it because of the in house 1 year warranty. Well that's definitely NOT what happened. First he told me again it was the video card when I just told him we had tried three different ones with the same problem. I told him it had to be the motherboard. Even though it was still supposed to be under HIS STORE'S warranty, he said I needed to send the motherboard back for a new one. He was obviously trying NOT to fix it under his store warranty. After discussing that I said fine I'll pay to send the motherboard back. Then I asked to return the network card ($40- still new with box) that he sold me and said it would fix the computer, but it didn't. He said there was only a 7 day return. I said "but we didn't use it and you told me that would fix YOUR computer we bought HERE". Then all of the sudden he goes right to the door and holds it open, basically kicking me out. I said "what's going on I'm trying to talk to you about returning this part you told me I needed but I don't". He said "Give me a break" in his Chinese accent and I was like "what's going on?" (I was there with my daughter). Well another customer walked out when she saw how he was treating me (now ignoring me). All I wanted to talk about was fixing the computer I bought FROM HIM and returning the part HE recommended! DONT EVER GO HERE YOU WILL BE SORRY. Not only was he a *** to me and my daughter, I don't think he knows what he is doing. Go to Frys or Micro Center. Trust me! I'm just a mom but I do know computers and I NEVER got confrontational or used bad language or even raised my voice! And he kicked me out! Unbelievable. DO NOT GO THER
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ID
#671632 Review #671632 is a subjective opinion of poster.
Location
Buford, Georgia
Reason of review
Warranty issue

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