Danela W

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Verified Reviewer
| map-marker Kalamazoo, Michigan

Extremely poor customer relations and criminal billing practices

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Mis-treated on phone multiple times. Double billed. Never followed thru with call back 24-48 hours!!

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User's recommendation: Choose another

Anonymous
map-marker Muskegon, Michigan

Double Billing

I live in west MI and had to go to a hospital in Detroit for consultation with a specialist. Both places billed me for the same thing.

I called Priority twice now, but was #19 and #15 "in line" for the call.

Waited 30 min and no one picked-up the call. Bad service at it's finest!

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Kinzi Hrl
map-marker Dearborn, Michigan

Poor service

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I have had nothing but trouble with this Health Insurance Company. They can't get their billing correct.

I have had to go to my insurance agent numerous times to get the billing corrected. Now since it's the new year, my doctor is not showing in the doctor's list. When searching for insurance the agent and I both looked in November of 2022 and my doctor was there.

GONE now...My husband has Priority Health through Medicare Advantage and he is also had nothing but problems. Such a rip off and now my health needs are at risk

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User's recommendation: Stay alway from this company.

Anonymous
map-marker Kalamazoo, Michigan

Unable to get in touch via phone: line busy, card # isnt accepted on website

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I attempted to sign in to get OTC products and am unable to access with the numbers on my card. Prompt says to put 17 digit # on back of card and there is

no 17 digit # on back of card.

What i get is "Something went wrong".

I never can get through. An attempt to

call the phone # several times and line is busy.

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User's recommendation: not to enroll, my spouse is ready to call it quits on his policy. will not renew

Anonymous
map-marker Trenton, Michigan

Unable to use insurance card that I pay for

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I have insurance with prioity health and can't even use my insurance card at my doctors office. Came down really sick and needed an antibiotic and had to leave without medical care. I will be suing this company for negligence and pain and suffering.

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Anonymous
map-marker Saint Joseph, Michigan

Customer service

Can't log in to my acct. and Priority wants you to acquire Office 365 or have a G-mail acct.

which I cannot access without a cell phone which I do not have and never plan on getting .

Their customer service is horrible ! Stay away from these crooks !

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User's recommendation: Stay away from these crooks !

Richard D Kyh

Unable to report service provider billing eror

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Upon receiving an "Explanation of Benefits" report for 7/15/20 I noted what appears to be a duplicate billing for anesthesia services. Priority made the duplicate payment of $80.75 on 7/15. Please advise action you will take on this.

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Loss:
$81

Preferred solution: Correct billing

Andre O Dew

Revenue Cycle Manager

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I was on hold for 1 hour this is crazy.

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Cons:
  • I did not like
Reason of review:
Poor customer service

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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