New Reviewer

Ordered 5 canvases through deal on Moolala, never received

This is the SECOND time I have had issues with an order through Moolala, who I will not be buying through ever again. Aside from that, PrintSmart is the biggest scam. I ordered my canvases on January 27, 2014 and was told about a 4-5 week turnaround at most. I have tried to contact them FOUR times to no avail. I have contacted Moolala to get my money refunded as this company is obviously a rip off. Unbelievable. I will not be buying any more vouchers through Moolala since they seem to sell shady company vouchers. Hopefully I get a refund through them at least!
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ID
#480563 Review #480563 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$89

No canvas, no refund, no customer service

I Ordered and paid for 5 canvases December 3rd, now Jan 8th no response to DAILY phone messages, emails, Facebook messages, comments and website notes. I have tried everything! Now they removed their phone number from the website and blocked comments and reviews on their Facebook site. Other customers were complaining on Facebook and all their comments were deleted. I tried to contact Moolala to get a credit/refund but they said the vendor - Printsmart - was just experiencing delays. This has been an awful experience. Please beware of this company. Others have been waiting months for orders. So disappointed and angry. No refund available:(
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1 comment
#790636

I'm actually going through the exact same thing; I ordered through moolala(paid $99 for 5 prints). A couple days after ordering on the website I got an email from someone's saying that to ship to AK was going to be $37 (even though it stated it was free on moolala).

I paid it on Decmeber 3.

Haven't gotten my prints yet, emailed them twice and I even replied to the email stream I was having withe the guy who asked me to pay for shipping...no replies. I just asked when I could expect them...

ID
#469485 Review #469485 is a subjective opinion of poster.
Location
Dallas, Texas

Empty promises from these scam artists

I bought a deal from Moolala for 5 canvases from Printsmart.co. I placed my order a month ago and the only communication I got was a confirmation. I had tried emailing them and calling them but never got a response. Three weeks later I still had no shipping notification or canvases. I emailed again, and actually got a reply this time. I was told it was shipping that week and that I should have it in time for Christmas. Never happened. They have erased angry comments from people on their Facebook page, and don't seem to ever deliver anything to anyone. I will be contacting Moolala for a refund, and also the Pennsylvania State Attorney General's Office to report these scammers.
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2 comments
#786032

what was the outcome?

#780662

Oh, no. I bought the same voucher and am in the midst of trying to contact PrintSmart.

Same deal- I placed my order and received a confirmation email. When I clicked on the website link in the confirmation email, it took me to an error page. I tried to log into my PrintSmart account that I created when I made the purchase, and it said it did not recognize my email address. I left Printsmart a voicemail and sent an email.

I have not received a response back from them. I also just submitted a request to Moolala. Now when I click on the website link in the Moolala voucher, it takes me to the same error page I got from the link in my email.

The voucher also says to select 5-6 days for shipping, but that is not an option on the PrintSmart website right now. Were you able to get a refund from Moolala?

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ID
#466894 Review #466894 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$500

Bought Canvases- Never Delivered

I could make this review long, but I won't. The business has a phone number but doesn't answer it. The business does not respond to emails. The business does not send you the products you pay for. It doesn't send you anything. If you hold them accountable to their words, they will stop all contact with you. They will take your money and give you nothing in return. It is a simple as that. I bought 4 canvases. Nothing happened. I spoke with the owner. He made promises. Nothing happened. I called him out on his lies. Nothing happened. I threatened to get a refund. He blocked me from being able to contact him. This company is not reputable. It has nothing but lies and empty promises for its policies. Please save yourself the time, energy, and money. I cannot emphasize this enough. If you have printing needs of any kind, ANY other printing business will be better than this one. BUYER BEWARE!
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ID
#464295 Review #464295 is a subjective opinion of poster.
Location
Levittown, Pennsylvania
Loss
$89

Ordered canvas prints, have waited 2 months - no delivery!

I ordered canvas prints from a groupon and have waited two months and have still to see anything from Printsmart. I've left messages on answering machine that have gone unanswered. E-mails have been exchanged with excuses, excuses and now they won't respond, I flat out asked them if their company was a scam, that's when correspondence ceased. They blamed the delay on Groupon's delay in payment. My order says it has been delivered but I still have no tracking number, I check it daily for a change but no luck. I guess I will have to start my Christmas shopping elsewhere. I was told my order would be in Canada two and a half weeks ago but obviously I was lied to. Very, very, very unhappy customer I am. Would NOT recommend this company, it's a scam!!!
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3 comments
#760154

Make sure you get ur money back from groupon. I had the same problem and got my money back after contacting groupon by email

#759383

I'm having the exact same problem. Emails were sent, the president Chris replied, also blaming groupon's payment, and this being their first deal in Canada.

That was Nov. 19. It is now Dec.

16, the site says it was printed and shipped on the 19th, but it still isn't here yet, there's no tracking number, and I can't get a reply. I am NOT impressed.

#759313

Amen amen amen. This company is full of deceit and lies. Tell everyone you know to go elsewhere for their printing needs.

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ID
#462617 Review #462617 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Loss
$220
New Reviewer

Printing No Reply

PRINT SMART PHILADELPHIA I placed an order on 4/24 at 9:48 am and have yet to receive a reply and order status update on line. THIS IS TOTALLY UNACCEPTABLE and when a company claims it wished to have one provide suggestions, to me it's answer your telephone and emails from customers!!!! The system shows the order was placed but there isn't a tracking number! I have called the toll free number as well as sent emails to the owner Chris Milas and NOTHING back from the organization. In the past, contacting him has also been quite elusive. Nonetheless, UNACCEPTABLE and time to go to another company after 5 business days of reaching out. Frustrated!
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1 comment
#759317

Completely agree with this post. Do your printing ANYWHERE else.

ID
#315605 Review #315605 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Loss
$50
New Reviewer

Print Smart pirated copyrighted artwork.

My wife is a fine artist, and has recently completed a project that we had printed at Print Smart (formerly Sudden Printing). They made mistakes the first few runs, and when the final drafts were ready to be picked up, they told us that they had given away one of the mis-prints to a client who saw it in the trash. These are fine-art books that are copyrighted artwork and we intentionally ran a small first edition. Only 22 copies were made, and each will be signed and numbered as original first editions. When I was told that they had given a mis-printed copy away, I was pissed! That not only devalues the other 22 copies, but it also misrepresents her artwork to the public. Even if it is only seen by a handful of people, it is a bad print, and nobody should have ever seen it. Then: When I sent an email to the owner, and asked for them to retrieve the bootlegged copy of the book, he responded with a nasty email saying 'Don't ever call or email anyone in my company again!' he included a bunch of childish threats, like 'all further correspondence should be directed at our lawyer...' and his email sounded like he had a bratty little kid write it. My impression is that they are a new company, think they are big shots, and feel like they are above the law. He didn't understand how stealing a mis-printed bootleg of my wife's fine art was wrong. He didn't think that giving it away was 'illegally distributing' the book. He got all snotty about how they had given us personal attention and detail. (What he meant was that since they screwed up the first 3 attempts it was a pain in the *** for them, and they probably took a loss on the paper stock.) Well, guess what buddy? You screwing up does not mean I received 'extra attention'. You throwing away the good disk, and printing from the old one does not mean that you went the extra mile for us. It simply means that you are inexperienced at using your own equipment. He added 'I will not be threatened by you in any way, shape or form.' Good, pal. I didn't want to threaten you, I just wanted you to stop stealing copyrighted artwork and giving it away for free, with my wife's name on it, especially when the quality of the print *** (because you screwed it up.) These guys are in edmonds, and if you can get it done elsewhere, I highly recommend it, because PrintSmart / Sudden Printing has failed to meet even my lowest expectations. Totally unprofessional and with an attitude to boot!
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2 comments
#759322

Do your printing ANYWHERE else than printsmart.co They do not resolve their issues and they do not deliver their products. Look their reviews up online- you will see there are MANY people who have been stolen from by printsmart.co.

#701098

I am the owner of PrintSmart and this did not happen. I believe this person is referencing another company named printsmart and is not in fact, printsmart.co.

Please provide proof of this alleged incident.

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ID
#114869 Review #114869 is a subjective opinion of poster.
Location
Kent, Washington

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