Baine Ftw

Returns

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They make the returns nearly impossible! I was so frustrated that I literally cried!

They make you jump through hoops after hoop after hoop, and right when you think you might have gotten to the point where you can finally return, you had another firewall!

It wasted an hour and a half of my time. I was in their store in California and I thought their stuff was cute but online absolutely not!

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Pros:
  • Some cute clothing
Cons:
  • You tear your hair out as you try to find a way to return your items

User's recommendation: You can go to their store, but do not buy online unless you want to be frustrated to tears when you try to return something. They say “easy returns “… Don’t gaslight me!

Baine Ftw
map-marker Saint Louis, Missouri

Returns

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They make it near impossible to initiate a return I still havent been able to do it. You call the phone number and I got a voicemail asking me to push for an extension for agriculture, environmental, etc. that

I still havent been able to get a hold of them and if they tell me that my stuff cannot be returned because its over 30 days Im gonna be seriously pissed and I will never order from them again!

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User's recommendation: Just DON’T

Leah K Hyn

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In need

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Princess Polly - In need
Princess Polly - In need - Image 2

I live in a college town, and I was told my package was delivered. I called your shipping provider, and they delivered it to a different state even though I put it in the right address

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Loss:
$129
Pros:
  • Have amazing dresses and i love the quality and look
Cons:
  • Delivered my product to a different state

Preferred solution: Deliver product or service ordered

Savhanna M Jxy

Address change for my current order. The website didn't change it

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I went on the website to look at clothes for this weekend & something happened & you charged me for a shirt. Im okay with the order but my address that was put in was my old address & need to change it as soon as possible. Please call me at 805-663-****

Order #US836****

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Preferred solution: Address change

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