Princess Auto Reviews

Dear Customer Relations Team,
I am writing to formally share a concern regarding a recent experience at one of your Princess Auto locations that opened approximately two months ago.
Today, Jan 18, 2026, I drove approximately 17 km to this store after carefully planning a purchase of several items required for an automotive brake job. One of the items was advertised on your website as discounted and showing 1 left in stock at this location. While I understand that inventory discrepancies can occur, I made the trip in good faith based on the information provided online and with the intention of purchasing multiple items, not just the discounted one.
After being unable to locate the item on the shelf, I asked for assistance. A staff member who later identified himself as Alex, the store manager, attempted to help locate it. When it became clear the item could not be found, I was informed that the inventory may have been inaccurate due to the item being discontinued. When I explained that I had driven a considerable distance based on the advertised availability, the manager responded in a dismissive tone, stating words to the effect of: If you drove all the way just for one item, that's on you. You should have called.
This comment was both inaccurate and disappointing. I clarified that I had not driven to the store for a single item and showed him the list of items I intended to purchase. I also mentioned that I had spent over $500 at this same location last month, shortly after it opened, as I deliberately chose this store over several closer alternatives due to my positive initial experience.
Unfortunately, there was no acknowledgment, apology, or effort to address the situation. The lack of concern or attempt to retain a loyal customer was disheartening. As a result, I chose to leave the store without completing my purchase.
I am not writing to complain about a missing item, but rather about how the situation was handled. A simple acknowledgment or apology would have resolved the matter entirely.
I hope this feedback is received in the constructive spirit intended. I value Princess Auto as a retailer and believe customer loyalty and respect should be reflected in day-to-day customer interactions, especially at newly opened locations. I would appreciate knowing how this matter will be addressed.
Thank you for your time and attention.
Sincerely,
Amjad Sbaih
Milton, ON
416-574-**** Treat customers with respect