Shevonne Tzx
map-marker Melbourne, Victoria

My phone disconnected

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I couldnt make payment before when I was overseas and overdue payment. I just paid now but phone is already disconnected. Can you please connect my phone I have to go to work urgently please

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kai O
map-marker Perth, Western Australia

Why do you send me messages about overdue bills .. I alway pay on time its anoying

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Stop sending overdue reminders . when I always pay on time

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Peter G Kds
map-marker Victoria, Australia

No Internet

I got no internet.Dropout last night.

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map-marker Brampton, Ontario

Kept charging my credit card after I cancelled

I cancelled my service back in December 2011. I returned the equipment promptly.

To my surprise, they charged my cc a month later. They apologized for the mistake and said I would get a refund in 90 days. so 4 months later, still no refund. I called and an agent charged my cc again by mistake.

So I ended up with 2 charges of 169.50 , totally 339 dollars. After much arguing with the company I got a refund.

I feel sorry for those people that have very busy lives and have no time to waste hours trying to get a refund.

Please never get primus, never ever.

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1 comment


Primus is known for providing excellent service. We're sorry to hear about the inadvertent errors on your account. We trust that your issues have all been resolved? If not, please do not hesitate to contact us at 1-80*-***-****, we will be happy to help!


Don Pelletier

Executive Response Representative

Primus Canada

map-marker Calgary, Alberta


I was moved to Primus by Rogers because of some upgrading they had to do and did not include my community. :( I decided to try it out, but the service is HORRIBLE.

When I use it for long distance, it kept disconnecting and I had to redial several times. When I decided to switch to another company, they dinged me with a cancellation fee! Ridiculous after such POOR service! Then they send me a bill even after I have moved already, so I call and told them I was not paying for this as I was already with another company.

Well, guess what, he says my line was still connected to them "for some odd reason" and he will put in an investigation report. Then I call long distance and still experience the cuts during my calls...they have not yet disconnected me. And I try to call their support team, "they are having technical difficulties" with their customer support lines.

Yeah right! Don't go to Primus or it will be an experience from ***!

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map-marker Calgary, Alberta

Can Not get the service right

In the past few months our home phone service was ported bt Rogers to Primus due to the fact that Rogers is no longer in the home phone business in Alberta.We have 3 home phone lines two of them ported properly the third one has been a continuing problem and do one at Primus know why nor can the figure it out.First off they took the long distance service off one line for no reason, after a multitude of calls they finally got it fixed .Now they have completely discontinued the service to the line and no one there knows why they did that either.Now they tell me that they might have to reassign me a new number.

I did not request the phone number be discontinued and they have no idea why they did it.How can I have any faith in Primus when they don't know what they are doing.Better get myself a new phone company. OH yes I do know why Primus has so many problems they are associated with Telus.

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