Manufacturer: Primus Canada Category: Phone Services Clear all filters (4 of 4 reviews match)
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It has been a nightmare dealing with Primus.Seriously, do not be lulled into signing up based on the cost of the service. This company should be ashamed to call itself Canadian. I was without any communication with my family for seven days during which time I waited for hours on the phone to be connected. It was not unusual to have to wait for two hours before being connected and you would constantly hear the message "your call is important to...
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Anonymous

CRTC-Admin Not that I am defending Primus, but Primus isn't Canadian anymore as they have gone under and have been resold to an Atlanta-based corporation, Birch Communications.

2.3
I didn't like
  • Customer serviice
  • Worst order execution by the team
  • Nightmare experience
#983534
Internet working well As I write it's been five days without a phone I phone every day waiting at least 45 minutes for an operator to be told "your phone is working" I finally got hold of the technical department and was told the portal has not be activated and that this happens some times.It will be up to another eight days before my phone is working!!! I asked if I would be notified of the new activation date and was told "I can make a special...
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2.4
I didn't like
  • Is being a nightmare
#972943
This is something new on the market.An Internet and phone provider without an effective customer service. You call them and wait for hours with no response. I had two one hour waits and then spent two hours on the phone with no reply. Finally I checked a call back option, but no one ever called back. Lately Primus router was dropping connections 3-4 times a day, and today when I wanted to make a call I realized that the Internet phone is...
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1.0
I didn't like
  • Is being a nightmare
  • Poorest resolution team
  • Service
#972583
I was approached by a Primus representative at Costco.He assured me that with my usage, I would have great access at a much cheaper price than what I was currently paying with Shaw. I signed up, porting my number, and hoped for the best. Set up was easy enough, but right from the start my telephone has not worked. It cuts out, usually within just a few minutes of talking. It was explained that it is because it is an internet phone, and so when...
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Anonymous

Anonymous Hello,
We would be happy to review your situation further to ensure that your service is working properly. Please do not hesitate to contact us : execresp@primustel.ca.

1.6
I didn't like
  • Product
  • Customer service
#886550