Primotronix

Primotronix advertises low prices, but don't order from them if you don't want to lose your money and get nothing in return. They informed me that an item would be shipped in the next 24-72 hours, then for 7 weeks I did not receive it, nor did I receive any shipping or tracking information. I made many calls and received many conflicting explanations from them. Finally after that time had expired they informed me that their overseas partner had shipped the item incorrectly, and they agreed to issue me a full refund on September 9. Over two weeks later, I had received no refund, and was compelled to follow up with the Better Business Bureau. They promised to issue a refund within 2 weeks, but did not do so. I called them and filed a *second* complaint with the Better Business Bureau, and they promised for a third time to issue a refund. It is now November 3 and they still have not issued a refund, holding my $800 hostage for over 3 months - it is increasingly evident that I will not recover my money unless I take them to court.

Primotronix provides support by phone, not by email or chat, their support hours are extremely limited (11am-5pm, Mon-Thu), and on one occasion I was on hold for over an hour. They were closed two of four Thursdays in September, further limiting their hours. They made me promises several times about providing shipping information by email and then never did. For about 3 weeks they claimed everything was proceeding normally. After that, they gave me contradictory messages about what was going on, ranging from a backorder (which they later denied) to a direct shipment from Japan (which I never authorized - I requested 7-10 day domestic shipping during checkout). After 5 weeks, they gave me a delivery date of September 5th, but the item never arrived.

They are extremely sensitive about negative reviews, once becoming angry with me about this one, and tried to bribe me with a 3-year warranty to change it. Later on, upon issuing me a refund, they said they would "make sure I was not charged a restocking fee" and that my refund would be "processed quickly" if I posted a "favorable review." I stick to my guns, and sure enough, months later, I have no refund. This is blackmail! This sinister manipulation of their online reputation makes me wonder how many other negative reviews they've made disappear.

Primotronix goes far beyond mere incompetence: they are untrustworthy, deeply immoral and manipulative, and quite possibly criminal. Forget you ever saw them.

I dont know how they are still allowed to be one of the first "businesses" to come up when you google a camera. Long story short i bought a camera i was supposed to get it in 10-12 business days.

16 business days later no tracking number no camera no nothing. I called literally at least 30 times to be hung up on, or to have some guy say hold and no one ever answers the phone again. I really feel like this business is some sick perverted *** in his basement and there really is no product. So luckily i used my discover card and they are filing a dispute with them to get my money back, because good ole primotronix has not gotten back to my 4 emails that i sent saying i want my money back.

Please dont be suckered into the cheap price like I and hundreds of others have been.

These people need to be stopped somehow because this is robbery and illegal. Really i dont know how they are allowed to exist.

I ordered a camera from Primotronix, which is who I originally ordered this product through, on May 11, 2013. I tried contacting them several times via phone.

After waiting on hold for several minutes, sometimes up to 45 minutes, and being transferred several times I was told many stories, my product was shipped and I will receive it, I was given many different dates of when I would receive my product. I paid for the 3-5 day shipping, they told me they would refund the amount I paid for that and I never received that refund. After about two weeks of calling I finally got a hold of someone and was told that the product was actually never shipped and is on back order. They gave me the option of waiting for the product or getting a refund.

I asked for the refund as I was being lied to for 2 weeks. They told me it takes 7-10 days to get the refund. I asked for an email verification stating that I will get a refund and I never received it. I then called the AJRICHIES number from my account statement which is who took the money from my card and they told me that they saw that there was a refund issued and that I will receive my refund no later than June 7, 2013.

On June 10, 2013 I called Primotronix several times and when I finally got through to someone I was told that they would transfer me and I was hung up on. I called the AJRICHIES company and they told me the money would be refunded but could not give me a date. I told them they were the ones who originally gave me a refund date and asked why they could not give me a date now. They said I had to contact Primotronix.

I told them I was trying all day and I was hung up on several times and was unable to talk with anyone. They told me they would call them. When the representative got back on the phone with me he said the company can take 10-14 business days to refund the money and that my cancellation date was May 29, 2013 so I needed to wait another week. I cancelled my purchase days before May 29, 2013 but have no way to prove it as I never received a confirmation email stating that I cancelled my purchase.

After some research online I found that several people have had the same experience as me.

I eventually called my card company and claimed fraud on this company in order to get my money back. Now my card company is going after both of these companies and I no longer have to worry about spending all my time and minutes trying to get a hold of someone.

I ordered a NEW Nikon D5100 kit (Nikon D5100 Digital SLR Camera with 18 - 55mm VR Lens) and was sent a REFURBISHED kit.

Primotronix is selling refurbished products to customers, yet telling them they are purchasing new products. The customer has no way to check the authenticity of the product until they begin having problems with the product and send it into the manufacturer (Nikon) for repair. This is clearly misrepresenting the products they are selling.

They list a 100% satisfaction guarantee on their website but do not stand by this guarantee. Primotronix is claiming the original manufacturer (Nikon) is lying about the product being refurbished, even though the manufacturer (Nikon) checked the serial numbers in their offical database.

How can one trust this company? I do not trust them to exchange my refurbished products for new products I actually ordered and, indeed, send me "new" products and not refurbished again.

Primotronix will not refund my order and claims it is beyond their refund timeframe. Please explain how one is to know they were sent the incorrect product until it is sent into the manufacturer to check the serial numbers.

Customer service is atrocious! I have never felt so taken advantage of nor been treated so rudely by a "customer service rep". They hung up on me numerous times and claimed I was lying to them on many occasions.

I asked to speak to a manager several times and one never seemed to be available.

I seemed to always be routed back to "Alex" who stated that "No one will help you with this issue".

Primotronix is a highly unethical business that is only operating to scam its customers.

I bought a camera. Got a call on Sunday convincing me to buy a 9 hour battery for $100.

No battery came with order. Seller did not invoice battery but instead listed as package deal. I complained and company then sent cheap off brand battery , not Nikon as promised. The battery was not as good as the original Nikon battery.

Just another 30 minute battery. Repeatedly complained to no avail. Transferred all over the place when calling. Emails not answered.

Do no do business with this company.

See other internet reviews. PS, There is no such thing as a 9 hour battery.

I issued a complaint regarding receiving a broken product on 12/22/12. I received a call today in response from "Roger" at Primotronix. He offered to fix my issue to include replacing the camera and expaditing a new camera. While he was discussing the details he told me that I had left a negative review of my experience with the company. I confirmed that I had as so far my experience had been largely negative. Roger stated that he could not help me since I had left a negative review but he would be willing to if I would change my review. I told Roger that until my complaint had been resolved I was unwilling to change my review. Roger than told me that I was nothing more than a blogger and that my words didn't mean anything and that I was "un-American" for hurting a small American business by saying negative things. He further stated that regarding my complaint lodged with BBB, that BBB was powerless and I was "throwing my time away." I tried to explain my situation and that I was more than willing to redo my review if and when my problem was resolved however I was continuously interrupted and then told that my issue could not be fixed as I was not being cooperative.

This is wholly unprofessional and unsolicited. This company sent me the wrong item and rather than accept their error and move on has the audacity to dictate the terms of how I can review them? The argument was made that “this is America, not Iraq” by your customer service agent Roger, my retort is then, as this is America, I am entitled to free speech and my opinion and at this time my opinion has been further cemented of the low consideration you give to your customers. I simply want this issue resolved and rather than moving along amicably you have twice demonstrated a very low level of respect for my business.

Moreover, I have yet to receive any reply from the company to fix the situation.

I placed an order on Saturday, Sunday they call to "verify" my order, upon returning the call they are closed. Then closed Monday and Tuesday. Finally reach "David" and I first had him confirm they had the camcorder. They did, he said. He then says what a great camcorder it is, except for the battery. I informed him I already have purchased a battery online and it will arrive before the camcorder even. He then says fine, well, we can't honor our 3 day delivery you paid for, because we don't have the camcorder in this location. You'll get it in 7-10 days.

I called the following day (Thursday) to follow up on my order, the person who answered requested my name and got me back to David. He picks up the line after some time and immediately says "Hello? Hello? I can't hear you." (Disconnect) After reading what others have said, I immediately called back and asked for Roger. He said, sorry about David, your order confirmation will arrive by the end of the day with tracking. No surprise, it never arrived.

I called back on Friday, asked for Roger but I was transferred back to David instead. He comes on and says that I called yesterday. I explained to him that I was promised a shipment and confirmation on Thursday. He said I would get it by the end of THAT evening, for sure. No surprise, it's now Saturday. No order confirmation, no camcorder and no refund.

Save yourself the headaches and find a reputable dealer. Learn from my mistake and the many others who have posted here and other places. Also check out their Better Business Bureau profile.

Ordered a camera from these guys with 3 day shipping on April 7, 2013. They accepted my order, had me jump through hoops for CC validation and then sat on the order for 10 days.

I called this morning to find out where my stuff was and they said it was back ordered for 2-3 weeks. Terrible customer service when I called in, put me on hold, passed me to one person after another and in the end, could care less. No one ever notified me of the back order.

Dont buy from these guys. ended up at Amazon a trusted site.

I placed an order Feb. 5th for a T3, with 5-7 day shipping.

They left me a voice mail a week later asking me to call to verify the order. The real purpose was to try to up sell me on accessories and lenses. When I declined, he hung up frustrated. I called back every week and they told me over and over that the camera was back ordered.

Really, a Canon T3 is backordered for months? I called Canon and they said there is no back order for the T3. It seems that if you don't partake in the up-sell, they don't ship the camera.

What a silly scam. Don't waist your time.