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PrimoHoagies

PrimoHoagies

primohoagies.com
What is your customer experience with PrimoHoagies?

PrimoHoagies Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

PrimoHoagies has a 1.2 star rating from 3 reviews; overall sentiment is mostly dissatisfied. Meats are noted as very good, but reviewers report stale bread, missing items, high prices, and loyalty points not credited.

Key Takeaways for Future Customers

  • PrimoHoagies reviews show mixed food quality: meats praised but bread problems recur.
  • Expect possible missing items and follow the online refund process for refunds.
  • Loyalty points may not post; contact customer service about missing points.

Negative Feedback / Risk Areas

  • Repeated customer complaints about stale or hard bread making sandwiches inedible.
  • Orders missing items and a refund process that requires online action.
  • Rewards and points not credited and poor customer service response.
  • Perceived high price level and disappointing discounts or special offers.

Positive Feedback

Reviewers consistently praise the quality of the meats used in sandwiches.

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April T Fop

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Verified Reviewer
| map-marker South Whitehall, Pennsylvania

Disappointed First time customer

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AI Highlights
  • - First order from Allentown PA; two items missing from order #1198.
  • - Store refused cole slaw and opening a pickle jar; told to go online for a refund.

First time ordering from your Allentown PA and two items were missing from my order #1198****. Went back into the store and was informed there was no cole slaw and they didnt want to open another container for one pickle. I was told I needed to go online for a refund to get my money back!

Loss:
$6

Preferred solution: Price reduction

User's recommendation: Don’t give them your money

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John W Ssx
map-marker Galloway, New Jersey

Very disappointed

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Ordered 3 hoagies paid over 40.00 dollars got home and the bread was hard as a rock I couldnt even eat the sandwich.never again will I eat primo

Loss:
$43
Pros:
  • Meats are very good
Cons:
  • Bread was so stale you could not eat the sandwich

Preferred solution: Full refund

User's recommendation: Never go to prims unless you want your teeth broken

View full review
Carl M Nga

Missing points from all of 2023

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AI Highlights
  • - Points from purchases not credited since 2022.
  • - Primo app shows no points history past 2023.
  • - Request callback and resolve missing points.

I called three months ago. They told me they were changing the system.

My points are still not there. I purchased multiple of hoagies, not daily, perhaps not even weekly but every few weeks and the points are not showing up since the end of 2022 and I know Im due for a definitely do overdue for a free hoagie, unless you move your points system somewhere else but Im on the PRIMO Web app and I see nothing past the date or mentioned or six months into 2023 at appreciate a phone call back or this thing straightened out the phone number I use daily when I go there and purchase is 609-851-****.

By the way, I never had to go in and enter my own points with a receipt I see at the bottom of this that it says enter receipt to get points or something of that nature reason they gave you gave a phone number was they added it in automatically so please take care of this as a dedicated, Primo customer Please advise. Thank you, Carl.

Preferred solution: Points for 2023 missing for 609.851.6526

View full review

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