Natalie D Dnh

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Updated by user Nov 10, 2023

I’m allergic to BPA and plastic, so need glass. Resolution offered not enough and not actually giveSamantha Jones, Corporate Resolution SpecialistPrimo WaterOffice: (866)586-**** Ext: 4274CorpResolutions@***.com

Original review Nov 08, 2023
IF PROBLEMS CONTACT SAMANTHA JONES CORPORATE RESOLUTION, CorpResolution@***.com 866-586-**** ext 4274 1. Still don't have the proper supplies been a customer for about a month 2. Driver Greg from Mesquite, TX branch lied re coming to my door and calling, after the main # sold me coming between 1-4, apparently he came around 11 and I was not available. The geo-tag that showed was to community not unit. Main number did not pass on how to get to my unit and it is below ground so not able to be found without instructions. got the following week, and was given a defective dispenser after lying about it. He must have know main number would email him so said he was out of dispensers so he would no have to come back, but if he 'came to my door' then why if he had a dispenser. Defective dispenser leaked about 5 cups and while trying to shut off as kept dispensing when I hit off and with extension plug could have gotten electrocution. Drive didn't give me a how to use lesson or offer ANY customer service. & ignoring my expressed medical needs, while rolling your eyes=DISCRIMINATION 3. Brought up two points to driver Greg that were medically necessary due to a disability & ignored, thus putting my poor health at risk 4. Store mgr for Mesquite, TX branch was rude. Main number is not allowed to pass out store numbers 5. Store mgr ignored multiple emails to contact me from main number, so did driver 6. Main number emailed 4 DM over a few days none called back, they have no consequences so don't follow up on any of those emails to help me.7. Can not change delivery date to next week online client portal locked to only change every two weeks 8. My Mom called since we use a shared CC for the service and was told the VP of Primo would call, not called 9. On Tuesday was awoken by hearing the water clank and tank driver left had a hairline fracture. If I could hear with ear plugs while sleeping and my dog could hear, THEN Greg, DRIVER HEARD & CHOOSE NOT TO REPLACE. 10. Tried to move 5 gallon distressed glass bottle out of doorway and 5 gallons of water went into my home under W/D, fridge, entry way closet. My vacuum was ruined, missed my dogs procedure and will cost $135 to do another as will take a month to get back in, ruined my medical shoes, and have to hire someone to help me at $30 an hour due to being disabled
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  • Glass water no bpa
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User's recommendation: If you need glass buy your own dispenser pump on Amazon, if you don't need glass go with another company

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