Primo Water Corporation
Primo Water Corporation Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Primo Water Corporation has 1.1 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Glass water no bpa, When they deliver the residents of the home and nuns are hydrated.
Cons: Dont care about their customers, Read my review, Worst company.Recent recommendations regarding this business are as follows: "STEER CLEAR OF THIS COMPANY", "If you need glass buy your own dispenser pump on Amazon, if you don't need glass go with another company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Primo Water Corporation has 1.1 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Glass water no bpa, When they deliver the residents of the home and nuns are hydrated.
Cons: Dont care about their customers, Read my review, Worst company.Recent recommendations regarding this business are as follows: "STEER CLEAR OF THIS COMPANY", "If you need glass buy your own dispenser pump on Amazon, if you don't need glass go with another company".
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Absolute the WORST customer service, besides comcast
They skipped our May 24, 2025 delivery with NO NOTICE and since May 24, and it is 6/18/2025, not one delivery has been made. I have called every business day since June 2nd, WAITED AT LEAST 2 HOURS TOTAL EACH DAY ON HOLD, and all they say is it will be here tomorrow, so for 17 days, they say tomorrow, website says tomorrow, then tomorrow comes, no water, call them again, they say tomorrow.
No one does anything to help the customer, ALL THEY DO IS OFFER EXCUSES, NO RESOLVE!!!
- When they deliver the residents of the home and nuns are hydrated
- Worst company
- Dont care about their customers
- Worst customer service
Preferred solution: Deliver product or service ordered
User's recommendation: STEER CLEAR OF THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDISCRIMINATION AND NO CUSTOMER SERVICE
being denied service due to a disability have it in my vmail from DM Randy Nelson
I’m allergic to BPA and plastic, so need glass. Resolution offered not enough and not actually giveSamantha Jones, Corporate Resolution SpecialistPrimo WaterOffice: (866)586-**** Ext: 4274CorpResolutions@***.com
1. Still don't have the proper supplies been a customer for about a month 2.
Driver Greg from Mesquite, TX branch lied re coming to my door and calling, after the main # sold me coming between 1-4, apparently he came around 11 and I was not available. The geo-tag that showed was to community not unit. Main number did not pass on how to get to my unit and it is below ground so not able to be found without instructions. got the following week, and was given a defective dispenser after lying about it.
He must have know main number would email him so said he was out of dispensers so he would no have to come back, but if he 'came to my door' then why if he had a dispenser. Defective dispenser leaked about 5 cups and while trying to shut off as kept dispensing when I hit off and with extension plug could have gotten electrocution. Drive didn't give me a how to use lesson or offer ANY customer service. & ignoring my expressed medical needs, while rolling your eyes=DISCRIMINATION 3.
Brought up two points to driver Greg that were medically necessary due to a disability & ignored, thus putting my poor health at risk 4. Store mgr for Mesquite, TX branch was rude. Main number is not allowed to pass out store numbers 5. Store mgr ignored multiple emails to contact me from main number, so did driver 6.
Main number emailed 4 DM over a few days none called back, they have no consequences so don't follow up on any of those emails to help me.7. Can not change delivery date to next week online client portal locked to only change every two weeks 8. My Mom called since we use a shared CC for the service and was told the VP of Primo would call, not called 9. On Tuesday was awoken by hearing the water clank and tank driver left had a hairline fracture.
If I could hear with ear plugs while sleeping and my dog could hear, THEN Greg, DRIVER HEARD & CHOOSE NOT TO REPLACE. 10.
Tried to move 5 gallon distressed glass bottle out of doorway and 5 gallons of water went into my home under W/D, fridge, entry way closet. My vacuum was ruined, missed my dogs procedure and will cost $135 to do another as will take a month to get back in, ruined my medical shoes, and have to hire someone to help me at $30 an hour due to being disabled
- Glass water no bpa
- Read my review
User's recommendation: If you need glass buy your own dispenser pump on Amazon, if you don't need glass go with another company
Need help with your issue?
Get support from our consumer experts.
Brands Related to Primo Water Corporation
Companies Similar to Primo Water Corporation
Hinckley Springs
“I've called this company on several different occasions within the last week. Hold times of 30 minutes...“
Alhambra Water
“If I could give less than one star I would. One of these trucks (and they're Big) sped through our...“
Kentwood Springs
“Cannot get a hold of a human being to resolve my bill situation. I have tried 4 different numbers and I...“
Sierra Springs
“I have not received service for over 3 months been charged for service I did not receive. I would like...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.