PrimeWay Federal Credit Union
PrimeWay Federal Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PrimeWay Federal Credit Union has a 2.8 star rating from 1 review. Consumers are mostly neutral and recent recommendation reads "No no no". Reviewers value reliability and billing practices; price level is medium. Customer service and website receive poor marks in PrimeWay Federal Credit Union reviews.
Key Takeaways for Future Customers
- Expect mixed experiences with membership tasks and billing support.
- Prepare for possible in-branch requirements and limited remote options for sensitive account changes.
Negative Feedback / Risk Areas
- Poor customer service and long in-branch procedures are recurring customer complaints.
- Website and remote support issues may force travel to a branch.
Positive Feedback
Reviewers note acceptable reliability and billing practices despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PrimeWay Federal Credit Union has a 2.8 star rating from 1 review. Consumers are mostly neutral and recent recommendation reads "No no no". Reviewers value reliability and billing practices; price level is medium. Customer service and website receive poor marks in PrimeWay Federal Credit Union reviews.
Key Takeaways for Future Customers
- Expect mixed experiences with membership tasks and billing support.
- Prepare for possible in-branch requirements and limited remote options for sensitive account changes.
Negative Feedback / Risk Areas
- Poor customer service and long in-branch procedures are recurring customer complaints.
- Website and remote support issues may force travel to a branch.
Positive Feedback
Reviewers note acceptable reliability and billing practices despite service issues.
Media from reviews
Turn one complaint into a collective action
Poor customer service
- Drive 2 hours to close sister's accounts.
- This bank required in-person visits.
- The process took 90 minutes.
- No one apologized for your loss.
Had to go into branch 2 hours away to close deceased sisters accounts
Only bank I had to physically go into
Everyone else would accept email copys of death certificate etc
An hour and a half procedure
A sleeping security guard
A rep that had to take a 7 minute bathroom break
And
Not one person in the bank said sorry for your loss
I have been in banking
That is poor customer service from start to finish
Entire branch needs retraining
I think it was their headquarters too
User's recommendation: No no no
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