Mikey Hsq
map-marker New Ulm, Texas

Poor customer service

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PrimeWay Federal Credit Union - Poor customer service

Had to go into branch 2 hours away to close deceased sisters accounts

Only bank I had to physically go into

Everyone else would accept email copys of death certificate etc

An hour and a half procedure

A sleeping security guard

A rep that had to take a 7 minute bathroom break

And

Not one person in the bank said sorry for your loss

I have been in banking

That is poor customer service from start to finish

Entire branch needs retraining

I think it was their headquarters too

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User's recommendation: No no no

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