Primetime Vacations Specials Reviews

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Verified Reviewer New Reviewer

Not very positive

3.2
We have been members for 5 years in that time we have had two vacations through them. The first one to Cabo San Lucas they gave me quotes for airfare and all inclusive resort. I found cheaper prices by myself and called them. After some haggling they finally agreed to the lower prices I found. Second experience was a trip from the hot deals sheet to South Lake Tahoe. A condo week for $165. It was a nice place but it was under remodeling so there was a lot of things unavailable including the restaurant being closed. We were not informed of this when we booked.

User's recommendation: Don’t join.

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ID
#2890278 Review #2890278 is a subjective opinion of poster.
Pros
  • Changed terms when faced with facts
Cons
  • Not a good deal for the money paid up front
  • Presenter lied to us about their vacation package
  • Not full disclosure
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Lies Lies Lies

Nothing we were told in the sales presentations is anything close to being true. "You will never pay more than $600.00 per week for a condo" What a crock of you know what. Absolute waste of money. And I handed it over like a fool!
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ID
#2554360 Review #2554360 is a subjective opinion of poster.
Loss
$6000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Want to get out of this

1.4
1) We never felt their specials were any great deal 2) We don't want to continue paying annual fees for something we don't use 3) There are many bad reviews online

User's recommendation: Do not get suckered into this program!

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1 comment
#1905900

Don't want the service

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1 0
ID
#2100502 Review #2100502 is a subjective opinion of poster.
Service
Primetime Vacations Specials Vacation Ownership
Cons
  • Not a good deal for the money paid up front
Preferred solution
Full refund
New Reviewer

Prime continues to lie and not follow up with my claim

1.0
Update by user Jan 04, 2019

No contact from Primetime Vacations. I have attempted by phone,email and social media. I do however receive calls from the sales group trying to sell me their vacation packages.

Update by user Dec 06, 2018

They tell BBB that they have taken care of the problem and then time passes and they do nothing.

Original review posted by user Dec 05, 2018
I've worked with the BBB and Prime. Prime told BBB they resolved my issue and that they would reimburse me the funds I paid within 45 days. Well that never happened. I spoke to them and they said it was working days and those days passed and still they have NOT reimbursed me, contacted me or answered my calls or emails. Their sales people have tried to get me to attend a presentation where I tell them my story. Still NO REPLY!!
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ID
#1415516 Review #1415516 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Service
Primetime Vacations Specials Vacation Ownership
Cons
  • Presenter lied to us about their vacation package
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
New Reviewer

Primetime vacations specials presntation - LIED

1.0
We attended their presentation, liked what we heard, paid and signed up. Once we got home, we did more research and found out that everything the presenter told us was a LIE. Everything the presenter told us was a LIE. When we spoke with the company directly and told them the information we received; they let us know that the information was NOT CORRECT. As they took our money, they convinced us that we would be better off using the services they provide than receiving the gifts they offered us to attend the presentation. It took close to a month to receive most of the gifts we were offered to attend their presentation. Month's later we have not received all they offered. The Third party travel services that were the offered as incentives to attend the presentation have not provided us the services we paid them for. Their customer service is poor at best. the company is located in central time; when they return calls it is early California time and they tell you to call back; they do not provide a extension or name, so when you call them back you get caught up in their phone loop to leave a message again. then maybe within a week I receive a call again. I send detailed email's with my payments and phone call's I have made with the specific response I am looking to receive from them. I have been calling and emailing weekly since July with no resolution to my issues.
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Comment
Helpful 1 Not helpful 0
ID
#1119279 Review #1119279 is a subjective opinion of poster.
Service
Primetime Vacations Specials Vacation Ownership
Reason of review
Problem with delivery
Loss
$6700
Preferred solution
Deliver product or service ordered

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