Primelending Home Loan Reviews

1.5
(4 reviews)
Product or Service Quality
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Imagine the feeling when you show up at the closing for a new home and they ask you for proof of closing on the home that was sold earlier in the week, which we've been waiting for over a month in order to close on the new house, and all that after you sent them ALL the closing docs from the previous home, TWICE, AND they have the freaking proceeds from the closing of the home sitting in the escrow account which they verified and received the...
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Went to them to Refinance my home with a cash out option. All was fine and it was approved based on my home valuation coming at a certain value. Unfortunately the valuation was lower than what we expected. I for one found the company they used in CT was not as professional. However the loan officer tried and got another appraiser to review the valuation and it did go up but not as much as we needed. To make a long story short I changed the...
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I liked
  • Loan officer
I didn't like
  • Closing process when applicant declines offer from prime
#928515
We had a foreclosure 61/2 years ago and Michelle told us we could only secure an FHA loan that of course, has insurance and all these fees attached to it.Come to find out this was a lie. the truth is they sell their mortages so they are at Sallie Mae's mercy, but they don't tell you that. You have to do your own fact-checking. We did qualify for a conventional mortgage at a lower interest rate, no insurance since we were always putting down 25%....
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Anonymous

Anonymous PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com with more inf...

I didn't like
  • That they were not honest and upfront
#907018
At first was pleased with this company, we were to we were pre approved for 80,000mt husbands has excellent credit we found a house valued at 106k and paid offered 80000 the lenders accepted it.We were thrilled- we paid for inspection which turned out great. Prime lending ordered appraisal which they received for 400$. Called the attorneys office to order tiltle all pay stups and w2 and taxes were were sent in and we were told all looked good...
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Anonymous

Anonymous Based on the grammar in this post alone, I would put much of the blame on you as a borrower. I have used Prime Lending twice now and have nothing but great things to say.

Anonymous

Anonymous PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com with more inf...

We went to PrimeLending. BIG MISTAKE. The monthly payments ended up being around $245.00 a month more than we were told they would be. At least eighty five percent of the answers the loan officer told us ended up not being true. I was told several times what closing cost would be, but when we closed, the closing costs were $4300.00 more than we were told. Closing time was set four times before we closed and the fourth time we had to wait in...
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Anonymous

Anonymous I agree they make assurances that aren't accurate.

Anonymous

Anonymous PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com with more inf...

1.0
#835658
I would NEVER recommend Roger Foster with this company, and the fact that the company would hire someone like him has made me switch lending companies all together. He is horribly rude and if he doesn't want to help you anymore he just stops responding all together! because of him i lost the house of my dreams because he could not email back. However as soon as i email to let him know i will not use him or recommend him to anyone, he emailed...
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Anonymous

Anonymous Thank you for contacting PrimeLending. We welcome the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@pr...

We are buying a home and used prime landing because a family friend works there. The person buying our house also made the mistake of using prime lending. We were told everything was done and we're going to close on 29 February now it's 15 March and I don't know if we will ever close. Four different times they have told us we had all of her information into underwriting and then they ask for more. The most recent time was yesterday...
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Anonymous

Anonymous Hi, I'm sorry you had this experience. We are having similar problems. Did you ever get the loan approved?

Anonymous

Anonymous Yes, i had a terrible situation 2 years ago with them. I was a buyer, they told me everything was all set with my loan, then i got a call telling me i had to pay off my car lo...

1.3
I liked
  • Initial loan officer
I didn't like
  • Underwriter incompetence
#809283
I got a pre approved letter from prime Linding in Tulsa to buy a condo in Miami ,the loan officer name John , I gave him all the documents he asked , signed all the papers electronicly the closing date was suppose to be on dec, 30, 2015 I paid 5000.00 deposit , did inspection for the condo, I called John and send messages for 2 weeks never answered, never returned a message , the real estate agent called him too many times never answered, we...
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Anonymous

Anonymous PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com with more inf...

I was recently a first time home buyer excited about getting started with a lender. I happened upon Kent Fitzsimmons (Senior Loan Officer) through a friend with this company. Let me tell you from the beginning I felt like I was being pushed into what he called a "Platinum" loan. Still not quite sure what program the loan was through. I really wanted to try the FHA loan and was told that the "Platinum" was the ONLY loan they used. I found that...
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Primelending Home Loan Review

#945454
1.0
Please do not use this company. Today is Oct 28th, I have been trying to get my home loan closed since July. I have been through 3 loan officers. Each time having to send the same information over and over again. They've lost checks. Made serious miscalculations. Unexplained delays. I wish I'd done my homework on them. This company is too incompetent to be in business.
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Primelending Home Loan Review

#676655
4.5
I'm sorry that there are so many horror stories above Prim Lending. I have had a fairly good experience, however, I have to admit I didn't listen to her advice at first! Everyone needs to take responsibility for their own actions! I'm hopeful now that I am doing exactly what she tells me to do, we will be in our dream home soon!
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I am not the borrower, just involved in the transaction. Loan officer never returned any phone calls, all i get this the run around. I will never recommend them to any of my clients for a mortgage loan EVERRRRRR! In escrow over a month, never even allowed to speak to the loan officer even though I have authorization approved by the borrower. I emailed, sent faxes and even mailed a letter to them asking to check their voice mail I also sent...
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Anonymous

Anonymous I've been in this industry for almost 10 years and there have been many changes. Legally, even if its in the contract the lo cant give the realtor any info. I had worked for a...