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I had just barely begun a home search for the first time in many years. Mostly because this lender baited me with promises of bonds to pay for closing costs and down payments... so I got excited and began looking. Very excited actually. I have excellent credit, and...
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1.0
#1016246
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We are of the opinion that Prime Lending and the appraiser they use completely dropped the ball at every possible juncture through the entire mortgage process. Between the two of them it ended up costing us a lot of money not to mention the headaches. The level of...
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1.2
I didn't like
  • Customer service
  • Any of the experience
#989941
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I went into see a loan originator for a loan, Thinking I was going to another place, which had moved. I spoke with Kristen Williams Brown about 2 refinances, and 1 new loan, She recommended we start with the refi for my primary residence, gave me a list of a few things...
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I didn't like
  • That they were not honest and upfront
  • Rate of responsiveness
#986107
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Primelending Home Loan Review

#945454
1.0
Please do not use this company. Today is Oct 28th, I have been trying to get my home loan closed since July. I have been through 3 loan officers. Each time having to send the same information over and over again. They've lost checks. Made serious miscalculations. Unexplained delays. I wish I'd done my homework on them. This company is too incompetent to be in business.
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Primelending Loan Review

#780313
4.7
Gotta say i have nothing but good things to say about Prime Lending in Austin Mn. Absolute rock stars. Made the process easy and were looking out for my best interests.
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Primelending Loan Review

#705308
1.0
This company has dragged their heels and pushed our closing back twice. Terrible at communicating our status and worse at customer service. Sheryle, the processor, has been impatient, rude, and slow to respond through the whole process. I don't think a company has ever disappointed me this badly. As it stands now, we still don't know when we're closing. Stay away from this lender!!
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Primelending Loan Review

#689647
4.0
Just closed today with my refinance in Greenville, sc and everything went great. Not sure why so many people are having problems. About 30 days from start to finish I closed on the house. Process was as smooth as I could ask for.
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These people are the worst. Tell you one thing and do another. We have been told twice loan was approved and then a day or two later come back and say oh still reviewing documents. Will not release contingency even after buyer signed off and they said they would....
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1.0
I didn't like
  • Any of the experience
  • Underwriter incompetence
  • That they were not honest and upfront
#959827
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We entered into contract 9/10 it is 60 days later and they have just disclosed that buyer needs more "income" and we cant do the loan. I am representing seller who is in a 1041 exchange and has been very patient. The COO Brook does not honor her word either. LIES LIES...
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Dennis Duncan of Prime Lending in Blacksburg, VA is a rude grossly incompetent *** to say the very least. He either loses documents he's received or he is lying about not receiving them because he gets his jollies making you send them over and over again. He...
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So we just closed on a house in TX with Prime Lending... what a freaking nightmare. I've lived through a war and been shot at when I was barely a teenager, and I've never been more stressed in my entire life. To say that the loan officer, the processor and the...
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Went to them to Refinance my home with a cash out option. All was fine and it was approved based on my home valuation coming at a certain value. Unfortunately the valuation was lower than what we expected. I for one found the company they used in CT was not as...
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I liked
  • Loan officer
I didn't like
  • Closing process when applicant declines offer from prime
#928515
Reply to reviews
We had a foreclosure 61/2 years ago and Michelle told us we could only secure an FHA loan that of course, has insurance and all these fees attached to it. Come to find out this was a lie. the truth is they sell their mortages so they are at Sallie Mae's mercy, but...
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Anonymous

Anonymous PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com with more inf...

I didn't like
  • That they were not honest and upfront
#907018
Reply to reviews

Contact Primelending

Headquarters Address:
PrimeLending Corporate Offices
18111 Preston Road, Suite 900
Dallas , Texas 75252
Phone:
(800) 317-7463
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Companies similar to Primelending

This company is no good!! They say that they are the best and will help you with a loan even if your credit is not that good. LIES!! I had a girl say that it would take years before I could get a mortgage loan because of my credit and that I was young. I went to...
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Anonymous

Anonymous What company did you end up going with?