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1.7 Based on 22 reviews
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    • Any of the experience 3
    • That they were not honest and upfront 2
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These people are the worst. Tell you one thing and do another. We have been told twice loan was approved and then a day or two later come back and say oh still reviewing documents. Will not release contingency even after buyer signed off and they said they would. Beware of this company. The worst I have ever dealt with. Went in with a 30 day close and it is closing in on 100 days. They constantly lie to you just to get you off the phone... Read more

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We entered into contract 9/10 it is 60 days later and they have just disclosed that buyer needs more "income" and we cant do the loan. I am representing seller who is in a 1041 exchange and has been very patient. The COO Brook does not honor her word either. LIES LIES and deception. Oh and by the way, we had "full loan approval"...more lies! STAY FAR AWAY...from this company! Deceitful and not worthy of your business.TRUST ME! Myself and... Read more

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Dennis Duncan of Prime Lending in Blacksburg, VA is a rude grossly incompetent *** to say the very least. He either loses documents he's received or he is lying about not receiving them because he gets his jollies making you send them over and over again. He contradicts himself constantly, he tells you to do one thing then tells you that the way you did it was wrong even though you did exactly that he asked. I believe he asks for documents he... Read more

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Please do not use this company. Today is Oct 28th, I have been trying to get my home loan closed since July. I have been through 3 loan officers. Each time having to send the same information over and over again. They've lost checks. Made serious miscalculations. Unexplained delays. I wish I'd done my homework on them. This company is too incompetent to be in business.

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So we just closed on a house in TX with Prime Lending... what a freaking nightmare. I've lived through a war and been shot at when I was barely a teenager, and I've never been more stressed in my entire life. To say that the loan officer, the processor and the underwriter in charge of the loan were incompetent would be a gross understatement. Nothing went right. Imagine the feeling when you show up at the closing for a new home and they ask... Read more

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Went to them to Refinance my home with a cash out option. All was fine and it was approved based on my home valuation coming at a certain value. Unfortunately the valuation was lower than what we expected. I for one found the company they used in CT was not as professional. However the loan officer tried and got another appraiser to review the valuation and it did go up but not as much as we needed. To make a long story short I changed the... Read more

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We had a foreclosure 61/2 years ago and Michelle told us we could only secure an FHA loan that of course, has insurance and all these fees attached to it. Come to find out this was a lie. the truth is they sell their mortages so they are at Sallie Mae's mercy, but they don't tell you that. You have to do your own fact-checking. We did qualify for a conventional mortgage at a lower interest rate, no insurance since we were always putting down... Read more

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This company is no good!! They say that they are the best and will help you with a loan even if your credit is not that good. LIES!! I had a girl say that it would take years before I could get a mortgage loan because of my credit and that I was young. I went to another company and got a mortgage loan within 2 weeks and got moved into a house. Don't waste your time with them and don't believe what they say. I had this experience in Midland Texas... Read more

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I sit here and read reviews from other borrows and now wish I would have done my research before doing business with them. I'm not going to be professional and use fancy words to describe their customer service. In short they are terrible. The time it takes them to process any loan is unheard of. We have had to pay for 3 extensions at 375.00 and heir underwriting still hasn't gotten it right. I want to back out of the offer but afraid we will... Read more

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THIS IS THE WORST BUSINESS I HAVE EVER DELT WITH. THEY HAVE DESTROYED OUR CREDIT STATING "LATE PAYMENTS". WE WERE 3 MONTHS AHEAD AND THEY COULD NOT FIGURE THIS OUT. WE ARE NOW 4 MONTHS INTO THE PROCESS WITH NO ANSWERS IN ADDITION WE HAD A CONSTRUCTION LOAN. THEY SENT A 1099 TO OUR CONTRACTOR FOR THE ENTIRE AMOUNT OF THE LOAN. NOT SURE WHY THEY DID NOT LOOK AT THE 200K IN PAID BUILDING MATERIALS RECEIPTS WE SENT IN. HE NOW HAS THE IRS AFTER... Read more

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