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Deposit withheld

Prime Place Apartments on Elm Street in Stillwater, OK withheld $162 of my daughter's $300 security deposit with no substantiation. They sent a walkthrough video, but it did not demonstrate damage or any other conditions that would warrant the action that they took. They are unresponsive to emails requesting an explanation and a refund. Attempts to complain to the corporate headquarters of this business have also gone unanswered. A total of five emails were sent, all of which provided a telephone number and a return email address. A search for similar complaints for this business has resulted in many other complaints of a similar nature. In addition to the deposit issue, this business is woefully lacking in customer service skills. During the year my daughter lived at Prime Place several maintenance requests were ignored, some of which were safety related.
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#1369276 Review #1369276 is a subjective opinion of poster.
Stillwater, Oklahoma
Reason of review
Pricing issue
Preferred solution
Full refund

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What Do Property Management Companies Do @ Interview with Property Management Expert

Nov 27, 2020

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

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Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

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