Disrespectful visit

This is my first review. I generally look for positives, but this one was so bad that I had to walk out. I requested a price quote through on-line. I get an email from Alexandra(Alex) with a price and request for a "VIP appointment" and to discuss features and options. I called her back to check if they would match internet price from another dealer, and the answer was just bring in the price quote and we can match it. I told her that I would be driving 25 miles after work and I don't want to waste my time. The only reason I am coming to Prime is because they had a car for the color we wanted. Next day, I scheduled a time to meet with Tina through Alex. Next day, I get an email from John Marino:"My name is John Marino, General Manager at Prime Honda Boston. I wanted to personally send you an e-mail to thank you for the opportunity to earn your business and ensure you receive a world-class experience from our dealership. " I went there at sharp 7:30PM. I asked for Tina and/or John. John looked at with a surprise. His sales person walked me over to a table. I sat there for fifteen min. The sale person comes over after about 15 min. and grabs my folder. I told him that this is my folder and you need to ask me before opening. I told him that I had VIP appt. with Tina/John at 7:30PM. John walks over to my table after another 5-7 min. not acknowledging my appointment. No apology for the delay. I told him about my reason for the visit to his dealership. John goes away to handle some other business, then finds a key for the car. we walk over to car. I asked him a question about tire size. They didn't look standard. John tells me that I don't know as my sales people take care of these appointments. I am really feeling like "VIP..??" at this point. I turned on a light in the car to see inside. I forgot to turn it off as I exited the vehicle. John asked me to turn it off, then he locks the car. We walk inside. I discussed the internet price. John looked at the paperwork and said I cannot match. John would match the price only from the area. So I gave him another proposal from the area. He was not pleased with it at this point. He wanted a written quote. I had written car price with all the details, but John was not interested in seeing it. I asked him why would I want to do business with his dealership if the dealership cannot provide better pricing than the competition. I told him my conversation with Alex regarding price match. He said that Alex was misinformed, and he would talk to Alex. In a nutshell, John was coldest and arrogant sales person I have ever met. Needless to say that his behavior and body language was rude and unwelcoming. I walked out of there wasting my time.
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ID
#556962 Review #556962 is a subjective opinion of poster.

Offensive comment by Prius employee

Prime Motors sent a car to pick up and take my wife to the dealership in Saco where our new Prius was being services. During the trip, the driver, a Prime employee, said it was a shame that the woman who was shot trying to ram the White House blockade didn't kill President Obama. This man reflects a dangerous trend in America to introduce racism and violence into our politics. We will never, never do business with Prime again and we will do out best to let everyone we know about this disturbing event, including the Police and the FBI.
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2 comments
#838715

If that was the only comment he made, you're engaging in a dangerous and ignorant game of race-baiting.

And I'm an Obama fan, but your kind of knee-*** response only damages society.

#725372

Prime HONDA is servicing your (Toyota) Prius? I think you're confused.

Why is this racism? Did the say anything about the president's race? Racism is rampant in this country because of people like you making every innocuous comment to be race-driven.

I don't hate Obama because he's black. I hate him because he's a bully and an ***.

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ID
#451005 Review #451005 is a subjective opinion of poster.
New Reviewer

Prime Honda Maine Nightmares, Lying, Disrespect

I took my Honda minivan for dealer servicing as a rule. ***, I know, but I thought I was doing the right thing. Eventually when the service personnel determined that my vehicle was old enough to trade it in, they started finding all kinds of dire things wrong with it, lots of high-price repairs. Last year they told me several things in my car were "beyond repair" , but could be fixed for $1500 or so, and they would be happy to take my minivan as a trade in on a brand-new car, so step on over to the sales department! I was furious and said they had overplayed their hand, since I didn't want a new car. The Prime Honda service people were then extremely rude and condescending. I took it to the Jiffy Lube and they fixed everything, and fast, for a fraction of the price. So *** me, I took it again today to Prime Honda, since I was told it wouldn't pass inspection. Again, same story, lots of things to fix, and I shouldn't even drive it off the lot since it won't pass inspection. Again, the condescending, nasty and sarcastic attitude. I took their service assessment again to Jiffy Lube, JL went over it with me FREE OF CHARGE, telling me exactly what needed to be dealt with before inspection. A couple of the things were minor, and the manager fixed them for me at no charge. It will be a cold day in *** before I ever go to any Ira Rosenberg Prime auto dealers. I am done.
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ID
#329834 Review #329834 is a subjective opinion of poster.
Location
Old Town, Maine

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