
Prime Community Management
Prime Community Management Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Prime Community Management has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Beware of this property management".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnjustified fees
I own a property in the San Marino community, which has been managed by Prime Community Management, LLC since 2023. Up until now, all payments have been made on time.
However, in December 2024, I received an email stating that I owed a late fee for March and had missed a payment, though they were unsure which month it applied to. When I asked for more details, they requested check numbers and payment information starting from March 2024. After I provided this, they continued asking about other months without clarifying which one was missing. After several exchanges, I requested that the issue be escalated.
The VP initially waived the March late fee but then requested payment for a missing fee. However, the issue remained unresolved. The VP repeatedly asked for check numbers from various months, starting with March and going through December. She then claimed the missing payment was for December 2023, but later changed it to October 2023.
After I provided the requested details and forwarded emails confirming a zero balance from both Prime and the previous management company, she stated the due amount was for January 2025. Once I provided the check number, she changed the due month back to December 2023. After I forwarded an email from the previous management company, she said she would look into their previous management ledgers but never followed up. When I asked for an update, she claimed she couldnt access the information.
When I questioned the relevance of the previous management company, she stated that I hadnt paid them properly. Eventually, she returned to claiming a due amount for January 2025, and after I provided the check number, she again asked for an image of the check from October. Despite my previous submissions, she ignored the information from the previous management company and shifted back to claiming a balance for December 2023, without ever specifying which month was truly unpaid. Despite our ongoing communication, they could not provide proof of the charges and claimed the information wasnt in their ledger, insisting that I pay.
When I asked how this was considered a missing payment, I received no response. When I requested to speak with the board of directors for further clarification, I was told the VP would not engage in any more communication, and it seemed they were simply trying to get me to pay, regardless of the situation. Given that I set all my bills to auto-pay on the same date every month, it's both confusing and concerning that they are claiming I've missed payment for one month and incurred late fee for other month. What if I had closed my bank account or didnt have the details on hand?
Without proof, I would be forced to pay whatever they claim. This situation feels like an attempt to extract money unjustly. I strongly advise caution when dealing with this management company, as it appears they may be engaging in questionable practices. Please beware of these potentially scam-like management companies.
This experience has been incredibly stressful and harassing, unlike anything I have encountered with any other management company. The company is not acting in good faith, and it's essential to protect your rights to avoid being charged for incorrect or unjustified fees.
Preferred solution: No due email
User's recommendation: Beware of this property management
Companies Similar to Prime Community Management
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.