Prime Care Medical Supplies Reviews
180 CLAIMED LOSSES
2 TOTAL REVIEWS
Uses your credit card without your knowledge or permission
Do not use your credit or debit card with this company. I made a one time payment over the phone and they kept my information and then charged my card without my knowledge for an invoice they never sent out. When I called they stated they have gone paperless and do not do invoices anymore. They never received my signature nor verbal permission to charge my card. They caused for my account to be overdrafted and over $180 in overdraft fees. Be careful what information you give them, apparently it is all saved for later use regardless of whether they tell you that or not.
Reason of review
Poor customer service
Prime Care Medical Supplies, Wells, ME
After battling cancer for years, my mother received hospice services. They arranged to have their contracted company deliver a hospital bed, portable toilet, and walker. The company initially told me that they'd deliver between noon and three. The didn't arrive until well after four. They guy delivering the equipment, Bill, was *** and made my teenage daughter ( who was tasked with waiting at home while I was at the hospital) really uncomfortable. He kept telling her how he prefered younger girls, and kept showing a pictures of his "ex girlfriend". He also kept dropping hints about being tipped. The bed, was old, and really dirty... and the toilet appeared to have fecal matter stuck to it. When I called the office the next day some other guy "Victor" became abusive and dismissive of my concerns. If anyone has a loved one going to hospice services, please ask the agency to not use this company.
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