Prima Games Reviews
4 TOTAL REVIEWS
Just have a question
How do I get a hold of prima games customer service I need to know about a game code that is inside of my book for an e-book please can someone get back to me at 484-704-**** thank you
Wanted to get my login sorted because the website has constant problems and says server error nobody answers the phone and apparently theyre voice mail box is full. I wanted to access my eGuides but cant.
User's recommendation: Don’t buy a prima guide because there’s no point anymore.
Totally ignored my help question - Prima Game Guides
I purchased a digital download of a PC game from Prima, which had a missing .dll file needed to open it to read. Contact Microsoft, told that file should be included in the download. Contacted Prima (questions are handled by digitalriver.com) All I got was a run-around. They ignored the problem and came up with something out of left field in reply. Here are the emails involved: Original Message Follows: ------------------------ > >Re: Order #686102**** > > > >I downloaded the eguide and installed it, but when I tried to open it I > > >git an error message application failed because MSVCP71.dll not found. > > >Microsoft no longer supplies this and say that it should be supplied > >with any and all software that would require it (such as the case > here). > >I really want to use this eguide, but I would need a revised copy which > > >includes this driver. > >Alternately, do you have a printed version of this guide that I might > >purchase (for the game: The Movies)? > >Please reply soonest. > >Thank you. 1st reply: Date: Mon, 6 Sep 2010 03:37:11 -0500 > >From: primagamessupport@***.com > >To: johnpratt12@***.com > >Subject: Re: missing .dll (KMM3053****I11273L0KM) > > > >Dear John Pratt, > > > >Thank you for contacting the Prima Games online store. > > > >WE understand that you are having issues with your software. > > > >We have received your request for the serial number to your product. To > > >assist you, we require the Hardware Fingerprint from your software. > > > >To obtain the Hardware Fingerprint, open your program and select the > >option to enter a manual key. In this dialog box you will see the > >Hardware Fingerprint. Please reply to this email with this information > >so we will may assist you further. > > > >If you are unable to locate the Hardware Fingerprint information > >following the steps above, please use these steps: > > > >1. Run the installation file. > > > >2. When the "Key Expired" or other error/prompt screen comes up, you > >should see three options on how to proceed. If this is not displayed, > >please click "OK" and the next screen will show the options. > > > >3. The first option will read "If you have purchased the program and > >know your key, click here". Please click this option. > > > >4. The "Enter Key" box should appear, along with the Hardware > >Fingerprint. > > > > > >Sincerely, > >Alhamar O. > >Prima Games online store > >Customer Service > >primagamessupport@***.com > >Email ID: 1614**** As you can see, no mention of the problem I was asking about. My reply: It installs ok, but when I click on the shortcut I get this error > message: "978076****962.exe - Unable to locate component > > This application failed to start because MSVCP71.dll was not found. > Reinstalling the application may fix this problem" > > The program will not open at all, the installation key was retrieved > successfully. This hardware fingerprint that you speak of, is there > somplace else that I can locate it, so that I can provide it? > > BTW the item I had was the trial version, if I purchased the full guide, > would I have the same problem? Right now I don't think I would if the > same thing would happen and since I never was able to run the trial. If > I could be sure that with the full version this problem would not happen > I would seriously consider it. Is there by any chance a printed guide > for this guide available. I used to by Prima guides for all my computer > games, but I can't seem to locate the ones I want anywhere. > > Thank you. Their reply: Dear John Pratt, > > Thank you for contacting the Prima Games online store. > > We apologize for the inconvenience that this issue has caused you. > > We have received your request for the serial number to your product. To > assist you, we require the Hardware Fingerprint from your software. > > To obtain the Hardware Fingerprint, open your program and select the > option to enter a manual key. In this dialog box you will see the > Hardware Fingerprint. Please reply to this email with this information > so we will may assist you further. > > If you are unable to locate the Hardware Fingerprint information > following the steps above, please use these steps: > > 1. Run the installation file. > > 2. When the "Key Expired" or other error/prompt screen comes up, you > should see three options on how to proceed. If this is not displayed, > please click "OK" and the next screen will show the options. > > 3. The first option will read "If you have purchased the program and > know your key, click here". Please click this option. > > 4. The "Enter Key" box should appear, along with the Hardware > Fingerprint. > > In addition to this, if you are a VISTA USERS, if the computer is > rebooted, or if the program installation is re-run, the hardware > fingerprint will change. You should not reinstall the software once a > key has been generated and assigned to a hardware fingerprint. If it is, > you will receive an "Invalid Name/Key" error. > > For further assistance, feel free to email us back. > > > Sincerely, > Janilyne F. > Prima Games online store > Customer Service > primagamessupport@***.com > Email ID: 1614**** Since at this time I realized that they were never going to answer the original question (since both of their emails were essentially identical) I finally sent this: Thank you for totally ignoring my original problem and replying to something that came out of left field somewhere. Since you choose to ignore the problem that I am asking about, I guess that I will never be buying anything else from Prima again eventhough I had been a loyal customer in the past. I will also be posting this on http://www.pissedconsumer.com/ for all the world to see. I will be including in my post a copy of all these emails to show everyone how you treat your customers. Tell everyone you know about this, so that they won't waste any money with this *** company: http://www.primagames.com/
Virginia Beach, Virginia
My Faster PC - Doesn't Work, No Tech Support
I made the mistake of purchasing this software, thinking it was legitimate. It was not. It does not do what it claims to do, and requires you to keep downloading it as well as purchase it. Tech support was non-existent. I also have the Symantic software, and spent $139 having them clean off what "My Faster PC" had done to my system. This is actually something called "malware." I had no clue this type of software was even out there. This is a clear case of "consumer beware." When contacting some of the supporters listed on their home page, they do not support this organization. Neither McAfee nor Microsoft are partners, as their home page suggests. If their claim of "over 3,000,000 downloads" is true, then clearly I am one of their 3-million "suckers" who believed what they said, and let them invade my system. Conversely, I'm not happy that my Symantic software didn't grab this when I went to download it. They explained that it disables Norton, which begged the question that Norton should be catching this and other issues before they infect our systems - that's what we're paying for. I'm not the most sophisticated computer user out there, and am not happy we were taken advantage of.
Grand Junction, Colorado
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