Pretzels
Pretzels Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pretzels has 2.2 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Look up Pretzels reviews before ordering; recurring customer complaints note poor customer service and refund problems.
- Avoid relying on phone support or expect delayed email replies; check membership and auto-ship terms before purchase.
Negative Feedback / Risk Areas
- No phone contact and unanswered emails hinder cancellations and billing disputes.
- Reports of stale or moldy product, wrong delivery addresses, and difficulty getting refunds.
Positive Feedback
Some customers say the products are nice and flavors can be good.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pretzels has 2.2 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Look up Pretzels reviews before ordering; recurring customer complaints note poor customer service and refund problems.
- Avoid relying on phone support or expect delayed email replies; check membership and auto-ship terms before purchase.
Negative Feedback / Risk Areas
- No phone contact and unanswered emails hinder cancellations and billing disputes.
- Reports of stale or moldy product, wrong delivery addresses, and difficulty getting refunds.
Positive Feedback
Some customers say the products are nice and flavors can be good.
Media from reviews
Santa Ana, California
Frustrated
used a expired credit card number and just want to re-order by phone-I am not computer literate want to verbally update pretzel order by phone
User's recommendation: try phone call instead of on computer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Freeport, New York
Resolved: No way to cancel / c9ntact
Company fixed the issue and I have been provided with product or service ordered. They replied to my email and said they would cancel my account. Reply to their promotion emails, the get them.
I just want to cancel my G.O.A.T. membership, and there is no way to contact them other than a review.
What kind of garbage is that?
Will I be forced to contact my CC instead to stop them from charging me? It appears so.
- No contact info
Preferred solution: My subscription cancelled
User's recommendation: Do not trust them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rahway, New Jersey
Resolved: Refusal to correct their delivery mistake
- - Gift delivered to the wrong address, not the submitted one.
- - After 13 emails, the order was not corrected.
- - It will be late for Christmas.
Company fixed the issue and I have been provided with full refund. I had to call my credit card company to submit a claim.
Through my credit card company I was refunded my money. I tried for almost a month to resolve it with pretzels.com but was unable to. Just call your credit card company for an investigation and refund. This company refuses to admit THEY sent it to the wrong address.
I submitted the correct address with my order. They refused to take responsibility. They offered me 50% off if I ordered it again.
After I said absolutely not, I never hear from them again. Which is when I chose to call my credit card company.
My gift was delivered to the wrong address, not the address I submitted with the order. After 13 emails, this company refuses to correct their mistake and send my order to the correct address, even though it will be late for Christmas.
Please rectify this. I think I have been more than patient.
- Poor communication and delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order from this company. No way to talk to a human being
Warner Robins, Georgia
Stale Product
- - Expensive pretzels gift pack with many flavors.
- - The company blames a 30-day freshness claim on the website; remaining tubes were stale or moldy.
I purchased a multi-pack of pretzels as a Christmas gift. They were quite pricey, but they came in many flavors and the ads for this product looked slick.
The first tube was decently good, but by the time that tube number two was opened the pretzels inside were quite stale. The pretzels inside tube three had green mold on them! The company did not accept blame, claiming that the website states that the pretzels are only fresh for 30 days.
I can find not such statement. Worse, there are no manufactured or expiration dates on the packaging.
User's recommendation: Buy Small Or Not At All
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glendale, California
Resolved: No ability to talk to someone.
- - Ordered 33 pretzel tubes for corporate event, due 12/11.
- - Shipping in 3 days; few tins arrived; cancel rest before shipping.
Company fixed the issue and I have been provided with partial refund. Refund issued for late arriving shipment. Don't order.
I placed a large order, 33 tubes of pretzels for a corporate event on 12/11 on 10/29. Website and email confirmation state shipping in 3 days.
Still, only a couple of tins have arrived.
Very upset that there are no live people to talk to. I want to cancel the rest of my order before it is shipped because I will not be able to use it if it arrives after 12/11.
- No personal contact via phone
Preferred solution: Full refund
User's recommendation: Don't order
Phoenix, Arizona
Order 398763****60
Order 398763****60 I place it on Feb 5 and there no information where is my order. Good way to kill your company by not send order out. It will be nice if you full my order.
User's recommendation: do know if I am a future customers.
Peoria, Arizona
No one answers emails; no phone numbers available to call
order not shipped, no one answers the help email; no phone number to call; out $107 will keep trying but it's crickets out there
User's recommendation: do not use
Galena, Illinois
I love your licorice ordered butter jelly pretzels they were gross overprisedretzels gro
Kayflowergirl@***.com 309 269 **** thank you please send refund 902 elk st apt b galena Illinois61036 thank you
User's recommendation: Money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlaced an order with pretzels.com they entered the wrong shipping address and no customer service phone # and they don't reply to emails!
Have a live customer service number to discuss problems and answer emails! A standard business practice!
- Nice products
- Horrible customer service
Preferred solution: Change to correct delivery address and apologize!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Honeoye Falls, New York
Never received product
- - I ordered pretzels on 12/18/2024.
- - I did not receive a confirmation or tracking email.
- - They charged my account but there was no response.
i ordered pretzels on 12/18/2024. I never received a confirmation email or tracking information. They took money out of my account and I have tried to contact them several times, the number they provide does not work and they dont answer emails.
User's recommendation: Do not do business with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI received a gift and I don’t know who sent it. There’s no customer service phone number to try and track who sent us the gift.
- - There's no customer service number.
- - We received a gift with no card and no way to identify the sender on the website.
I’ll give them a shot
There's no customer service number. We received a gift with no card from the sender.
All we wanted to do was call, give them our information, and see if they could backtrack to who sent it. There isn't even a way to ask that question on their website.
- Product is good
- Why are they hiding and not giving out a customer service number
Preferred solution: An answer to who sent our gift.
User's recommendation: Don’t order from them if there’s no phone number
Lyndhurst, New Jersey
Never received my order
- - Order 331178 arrived; the jar was missing the pretzels.
- - I am very disappointed.
- - The communications were poor.
- - I will spread the word about your company.
Ordered 331178. Just received my honey mustard jar.
Which didnt have THE PRETZELS I ORDERED IN IT . VERY DISAPPOINTED. I AM GOING TO SPREAD THE WORD ANOUT YOUR COMPANY.
VERY POOR COMMUNICATIONS. JUST RIPPING PEOPLE OFF
User's recommendation: No. Not at all. No phone no to contact. And they don’t respond to the emaild
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought Clancys mini twist pretzels at Aldis. . They were crip and tasty but had almost no salt on them
Clancy's pretzels need more salt.
Preferred solution: Let the company propose a solution
User's recommendation: More salt
DO NOT BUY! They have changed vendors. The plastic bag would taste better. Do not waste your money.
Been buying Clancy/ Aldi's pretzels for years. They were the best...
they are the worst now. Will never buy again unless the go back to their tasty salty recipe.
Preferred solution: Full refund
Washington, District Of Columbia
BUYER BEWARE: PRETZEL PETE GOUMET PRETZEL NUGGETS - CAUSED FOOD POISONING
- - Green color on the outside of the pretzels; illness after eating lasted three days.
- - Sour cream powder rancid; company and insurer refused to test.
I purchased a box of Pretzel Pete Sour Cream & Habanero seasoned pretzels from "Tuesday Morning". Upon opening, I noticed the outside of the pretzels had a green color - thinking it was the spices, i ate several (about 5-6). The next day i began to feel listless - with constant intestinal distress and a temperature. I consulted with a doctor, who stated he believed I had food poisoning as a result of ingesting this product, the symptoms lasting 3 days. The package contents include "sour cream powder", which upon examination evidently turned rancid. The illness was reported to the company as well as the county health department. By the time a health inspector arrived at the retail store, she was told that they had "sold out of all Pretzel Pete products". In other words, they had been notified by "Pretzel Pete", to remove and destroy the products. I was offered a "refund" or "replacement" of the product by the SB Global CEO (t/a "Pretzel Pete" . Considering the 3 days of pain and suffering experienced as a direct result of ingesting their product, I refused his paltry "offer". He turned the matter over to their insurance carrier, Nationwide Insurance Company, who promptly denied any wrong doing and refused to pay the claim. The "Pretzel Pete" company AND their insurance company were offered the product to test -- of note, both refused to test their product.
BEWARE, BEWARE, BEWARE - DO NOT TAKE A CHANCE WITH THIS PRODUCT -
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This review only helps me in my decision to not buy food from places that aren't primarily food vendors. Why are you complaining that they removed the merchandise when that's the desired end result?
Now no one can buy the rotten ones and to me it sounds like you're just mad they didn't grovel at your feet.
Also you are aware Pretzel Pete will probably never see this review because you labeled it as "Pretzels" instead of "Pretzel Pete", right? Now it just looks like you've reviewed a brand called Pretzels
Just ewwwww!
All bad. So sorry & know you would never get away with it. Hope you keep @ them & win!