imyour h

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Laurelton, New Jersey

RIPPED OFF BY PRETTY LITTLE SOFA COVERS

I ordered a sofa cover from Pretty Little Sofa Covers. They lied and said it was a made-to-order or a custom-made product and that is why it is taking longer for delivery.

It has 4 different sizes on their website and is not made to order. You just have to pick the size you want. I sent an email on March 17 because my account was not updated and no merchandise had arrived. On April 15,2020 I sent them an email to cancel the order because it was 2 months since I placed the order and all they did was make excuses.

They responded by sending me a link to track my product. Only the link did not work. I sent them an email on May 14,2020 telling them that I reported them to my bank and the bank already reimbursed me. I also told them I didn't want to do business with them anymore.

I had already cancelled my order through a form they have on their website. There is no phone number or address on their website so I could not call or send the sofa cover back to them which magically appeared when my bank gave me a reimbursement. On May 30, after numerous attempts to get help from Chase Bank, who I have done business with for decades, they sent me a letter telling me they were paying that company even though I cancelled the order!!! I spoke to a supervisor and told him how Pretty Little Sofa Covers Facebook website was filled with people complaining they were paying for merchandise that was never delivered.

Pretty Little Sofa Covers has since taken down those complaints but I copied some of those complaints. I told the supervisor at Chase Bank that Pretty Little Sofa Covers sent me the merchandise only after I cancelled the order, they told me my package was in the post office, which was another lie because I called the post office and it was not there, and that I was being charged for an order I had cancelled. The bank supervisor was not concerned about my dilemma. They even added another item to my bill months later just like I told the bank supervisor they would.

I have sent Pretty Little Sofa Covers numerous emails telling them that I am not satisfied with their product which they claim they will reimburse the customer for if not satisfied. At first they sent me an email saying it would cost me a lot of money to send the merchandise back to China. The email was very spiteful to me. I found out the "company" is in California.

Now they just ignore my emails. This "company" needs to be investigated and my money needs be reimbursed. The Better Business Bureau has complaints they can't follow up on because this "company" has no address. After researching I was able to find their addresses.

I want a full reimbursement and not 25%. They should be paying for the return and not me. I appreciate anything you can do to help me. Thank you.

* Online only? London, ** *** *** * **** * ***** ***** *** ***** ** ***** Business Information: Tell us about the business you are filing a complaint on.

Business Name: Pretty Little Sofa Covers Store/Establishment #* ***** **** * ***** ***** *** ***** ***** ***** ** ***** *****

Tip for consumers:

Don't do business with Pretty Little Sofa Covers. They are a scam operation.

For some reason the Better Business Bureau redacted Pretty Little Sofa Covers address and information from my complaint.

View full review

User's recommendation: I ordered a sofa cover from Pretty Little Sofa Covers. They lied and said it was a made-to-order or a custom-made product and that is why it is taking longer for delivery. It has 4 different sizes on their website and is not made to order. You just have to pick the size you want. I sent an email on March 17 because my account was not updated and no merchandise had arrived. On April 15,2020 I sent them an email to cancel the order because it was 2 months since I placed the order and all they did was make excuses. They responded by sending me a link to track my product. Only the link did not work. I sent them an email on May 14,2020 telling them that I reported them to my bank and the bank already reimbursed me. I also told them I didn't want to do business with them anymore. I had already cancelled my order through a form they have on their website. There is no phone number or address on their website so I could not call or send the sofa cover back to them which magically appeared when my bank gave me a reimbursement. On May 30, after numerous attempts to get help from Chase Bank, who I have done business with for decades, they sent me a letter telling me they were paying that company even though I cancelled the order!!!!! I spoke to a supervisor and told him how Pretty Little Sofa Covers Facebook website was filled with people complaining they were paying for merchandise that was never delivered. Pretty Little Sofa Covers has since taken down those complaints but I copied some of those complaints. I told the supervisor at Chase Bank that Pretty Little Sofa Covers sent me the merchandise only after I cancelled the order, they told me my package was in the post office, which was another lie because I called the post office and it was not there, and that I was being charged for an order I had cancelled. The bank supervisor was not concerned about my dilemma. They even added another item to my bill months later just like I told the bank supervisor they would. I have sent Pretty Little Sofa Covers numerous emails telling them that I am not satisfied with their product which they claim they will reimburse the customer for if not satisfied. At first they sent me an email saying it would cost me a lot of money to send the merchandise back to China. The email was very spiteful to me. I found out the "company" is in California. Now they just ignore my emails. This "company" needs to be investigated and my money needs be reimbursed. The Better Business Bureau has complaints they can't follow up on because this "company" has no address. After researching I was able to find their addresses. I want a full reimbursement and not 25%. They should be paying for the return and not me. I appreciate anything you can do to help me. Thank you. * Online only? London, ** *** *** * **** * ***** ***** *** ********* ** ********** Business Information: Tell us about the business you are filing a complaint on. Business Name: Pretty Little Sofa Covers Store/Establishment #* ******** **** * ***** ***** *** ***** ******* *********** ** ********** ***** Tip for consumers: Don't do business with Pretty Little Sofa Covers. They are a scam operation. For some reason the Better Business Bureau redacted Pretty Little Sofa Covers address and information from my complaint.

imyour h

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

THEY ROBBED ME!

Pretty Little Sofa Covers - THEY ROBBED ME!

In February 2020, I placed an order with Pretty Little Sofa Covers for a sofa cover. They claimed that it was a custom-made product, which was why it was taking longer to deliver.

However, upon further investigation, I discovered that the product had four different sizes available on their website, and it was not made-to-order as they had claimed. I reached out to them on March 17th, as my account had not been updated, and I had not received my merchandise. Unfortunately, they only made excuses and did not provide any helpful information.

After waiting for two months, I decided to cancel my order and sent them an email on April 15th. They responded by sending me a link to track my product, which did not work.

I reported them to my bank on May 14th and informed them that I had already cancelled my order through a form on their website. However, there was no phone number or address on their website, so I could not contact them directly or return the sofa cover.

Despite my efforts, on May 30th, I received a letter from my bank, Chase Bank, informing me that they were paying Pretty Little Sofa Covers, even though I had cancelled my order. I spoke to a supervisor at the bank and explained that the company had a history of not delivering merchandise, as evidenced by the complaints on their Facebook page. I also informed them that Pretty Little Sofa Covers had sent me the merchandise only after I cancelled the order, and that they were charging me for an order I had cancelled.

The bank supervisor was not concerned about my situation and pretty little sofa covers even added another item to my bill months later, as I had predicted.

It was a frustrating experience, and I felt like I had no recourse.

However, I did manage to copy some of the complaints on Pretty Little Sofa Covers' Facebook page before they took them down. It was a lesson learned, and I will be more cautious in the future when ordering from online retailers.

View full review
Loss:
$70
Pros:
  • Have no pros
Cons:
  • Thieves
  • Crooks

Preferred solution: Full refund

User's recommendation: DON'T ORDER FROM THEM. THEY ROB PEOPLE.

imyour h

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Laurelton, New Jersey

THEY ROBBED ME!

Pretty Little Sofa Covers February 2020, I ordered a sofa cover from Pretty Little Sofa Covers. They lied and said it was a made-to-order or a custom-made product.

It has 4 different sizes on their website and is not made to order. You just have to pick the size you want. I sent an email on March 17 because my account was not updated and no merchandise had arrived. On April 15,2020 I sent them an email to cancel the order because it was 2 months since I placed the order and all they did was make excuses.

They responded by sending me a link to track my product. Only the link did not work. I sent them an email on May 14,2020 telling them that I reported them to my bank and the bank already reimbursed me. I also told them I didn't want to do business with them anymore.

I had already cancelled my order through a form they have on their website. There is no phone number or address on their website so I could not call or send the sofa cover back to them which magically appeared when my bank gave me a reimbursement. On May 30, after numerous attempts to get help from Chase Bank, who I have done business with for decades, they sent me a letter telling me they were paying that company even though I cancelled the order. I spoke to a supervisor and told him how Pretty Little Sofa Covers Facebook website was filled with people complaining they were paying for merchandise that was never delivered.

Pretty Little Sofa Covers has since taken down those complaints but I copied some of those complaints. I told the supervisor at Chase Bank that Pretty Little Sofa Covers sent me the merchandise only after I cancelled the order, they told me my package was in the post office, which was another lie because I called the post office and it was not there, and that I was being charged for an order I had cancelled. The bank supervisor was not concerned about my dilemma. I have sent Pretty Little Sofa Covers numerous emails telling them that I am not satisfied with their product which they claim they will reimburse the customer for if not satisfied.

At first they sent me an email saying it would cost me a lot of money to send the merchandise back to China. The email was very spiteful to me. I found out the "company" is in California. Now they just ignore my emails.

This "company" needs to be investigated and my money needs be reimbursed. The Better Business Bureau has complaints they can't follow up on because this "company" has no address. After researching I was able to find their addresses. I want a full reimbursement and not 25%.

They should be paying for the return and not me. I appreciate anything you can do to help me. Thank you. * Online only?

London, ** *** *** * **** * ***** ***** *** ***** ** ***** Business Information: Tell us about the business you are filing a complaint on. Business Name: Pretty Little Sofa Covers Store/Establishment #* ***** **** * ***** ***** *** ***** ***** ***** ** ***** *****

View full review

User's recommendation: DO NOT BUY ANYTHING FROM THEM! THEY ARE A SHAM OPERATION.

Anonymous

PRETTY LITTLE SOFA COVERS STOLE MY MONEY

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Pretty Little Sofa Covers February 2020, I ordered a sofa cover from Pretty Little Sofa Covers. They lied and said it was a made-to-order or a custom-made product.

It has 4 different sizes on their website and is not made to order. You just have to pick the size you want. I sent an email on March 17 because my account was not updated and no merchandise had arrived. On April 15, 2020 I sent them an email to cancel the order because it was 2 months since I placed the order and all they did was make excuses.

They responded by sending me a link to track my product. Only the link did not work. I sent them an email on May 14, 2020 telling them that I reported them to my bank and the bank already reimbursed me. I also told them I didnt want to do business with them anymore.

I had already cancelled my order through a form they have on their website. There is no phone number or address on their website so I could not call or send the sofa cover back to them which magically appeared when my bank gave me a reimbursement. On May 30, after numerous attempts to get help from Chase Bank, who I have done business with for decades, they sent me a letter telling me they were paying that company even though I cancelled the order. I spoke to a supervisor and told him how Pretty Little Sofa Covers Facebook website was filled with people complaining they were paying for merchandise that was never delivered.

Pretty Little Sofa Covers has since taken down those complaints but I copied some of those complaints. I told the supervisor at Chase Bank that Pretty Little Sofa Covers sent me the merchandise only after I cancelled the order, they told me my package was in the post office, which was another lie because I called the post office and it was not there, and that I was being charged for an order I had cancelled. The bank supervisor was not concerned about my dilemma. I have sent Pretty Little Sofa Covers numerous emails telling them that I am not satisfied with their product which they claim they will reimburse the customer for if not satisfied.

At first they sent me an email saying it would cost me a lot of money to send the merchandise back to China. The email was very spiteful to me. I found out the company is in California. Now they just ignore my emails.

This company needs to be investigated and my money needs be reimbursed. The Better Business Bureau has complaints they cant follow up on because this company has no address. After researching I was able to find their addresses. I want a full reimbursement and not 25%.

They should be paying for the return and not me. I appreciate anything you can do to help me. Thank you.

* Online only ?London, ** *** *** * **** * ***** ***** *** ********* ** ********** Business Information: Tell us about the business you are filing a complaint on. Business Name: Pretty Little Sofa Covers Store/Establishment #* ******** **** * ***** ***** *** ***** ******* *********** ** ********** ***** ***** ******** ****** ** ******* **** ***************************************************

View full review
Loss:
$70

Preferred solution: Full refund

User's recommendation: Don't buy anything from Pretty Little Sofa Covers. They are thieves.

2 comments
Micheala Tqg

In 2021 I placed an order for sofa covers and paid. I never received my order, but I sent them emails requesting my order.

They replied making promises to look into the matter until this date.

I asked them to pay my money back which they promised to do and I never received any refund. This company is a scam

Guest
reply icon Replying to comment of Micheala Tqg

They will take your money, give you a fake help email address, and if they contact you they tell you it will cost you more money to send the merchandise back to China. They will also tell you they will donate the item you paid for to charity trying to make you feel bad for saying no. THEY ARE A SCAM OPERATION!

View more comments (1)
Anonymous

*** Little Sofa Covers cheated me out of $54.99

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Pretty Little Sofa Covers

February 2020, I ordered a sofa cover from Pretty Little Sofa Covers. They lied and said it was a made-to-order or a custom-made product.

It has 4 different sizes on their website and is not made to order. You just have to pick the size you want.

I sent an email on March 17 because my account was not updated and no merchandise had arrived.

On April 15, 2020 I sent them an email to cancel the order because it was 2 months since I placed the order and all they did was make excuses. They responded by sending me a link to track my product. Only the link did not work.

I sent them an email on May 14, 2020 telling them that I reported them to my bank and the bank already reimbursed me.

I also told them I didnt want to do business with them anymore. I had already cancelled my order through a form they have on their website. There is no phone number or address on their website so I could not call or send the sofa cover back to them which magically appeared when my bank gave me a reimbursement.

On May 30, after numerous attempts to get help from Chase Bank, who I have done business with for decades, they sent me a letter telling me they were paying that company even though I cancelled the order. I spoke to a supervisor and told him how Pretty Little Sofa Covers Facebook website was filled with people complaining they were paying for merchandise that was never delivered.

Pretty Little Sofa Covers has since taken down those complaints but I copied some of those complaints. I told the supervisor at Chase Bank that Pretty Little Sofa Covers sent me the merchandise only after I cancelled the order, they told me my package was in the post office, which was another lie because I called the post office and it was not there, and that I was being charged for an order I had cancelled. The bank supervisor was not concerned about my dilemma.

I have sent Pretty Little Sofa Covers numerous emails telling them that I am not satisfied with their product which they claim they will reimburse the customer for if not satisfied. At first they sent me an email saying it would cost me a lot of money to send the merchandise back to China.

The email was very spiteful to me. I found out the company is in California. Now they just ignore my emails. This company needs to be investigated and my money needs be reimbursed.

The Better Business Bureau has complaints they cant follow up on because this company has no address. After researching I was able to find their addresses.

These are the addresses the Better Business Bureau couldn't find:

Pretty Little Sofa Covers Online only London, ON N6G 0L8 1915 E Linda Vista Ave Ventura, CA 93001-****

Pretty Little Sofa Covers

Address:

1915 E Linda Vista Ave

City:

Ventura

State/Prov:

CA

Zip/Postal Code:

93001

Business Phone:

--

Website URL:

https://prettylittlesofacovers.com/pages/contact-us

46/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

info@***.com

46/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Louise Song Address: RM305 3/F, Hualinda E-commerce Park, NO.70-2 Changjiangpu Rd HeAo, Longgang Shenzhen, China Zip code: 518115 Tel: 86-755-2****195

SP * PRETTYLITTLESOF HTTPSPRETTYLI CA.

Online only London, ON N6G 0L8 1915 E Linda Vista Ave. Ventura, CA 93001-****

This "company" should get zero stars but the program won't let me do that.

View full review
Loss:
$55

Preferred solution: Full refund

User's recommendation: DON'T BUY FROM THESE THIEVES!

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