New Reviewer

Presto Logistics, a moving company in CA, ripped us off financially, were rude, had terrible customer service, broke the contact, and shattered $500+ worth of treasured belongings.

We found out about this company by them calling us after we filled out a form online to find us a mover in the area. They asked us how many boxes we had so they could give us an estimate. The price they gave sounded fairly given so we decided to make a contract with them. When they arrived the estimate changed drastically, and the actual price was $1000 more dollars than what was previously said. The reason was the extra fees like every ten stair steps they took cost $75 more dollars and that the boxes were bigger and heavier than usual. We had no other choice because it was moving day so after some negotiation we agreed. They also asked us to pay 50% (which was our original price) for security. When we got to Florida, we were not completely settled due to a change in plans with our apartment booking not having a place for us. We were living in a hotel when they called us to say they were ready so we asked if they could delay the delivery until we found a place, they agreed. We called when we found one and asked if they could deliver tomorrow, again, they agreed. But, the next day it was a no call no show, so (we) called (them) after some time and they told us their truck broke down. They said they would call us to update us when they would have it fixed. They never called once, and it had been a week and a half, (which in the contract if there was a delay the maximum amount of days of waiting would be a week) so (we) called several times to check up on them. Every time, they would talk as if we were nagging at them and rudely state that it wan't fixed and we would just have to wait. Finally after sleeping on the floor for two weeks they called us and said they would deliver tomorrow. Again it was a no call no show, so (we) called (them) and they said that there was a mistake and they would deliver it tomorrow. They arrived at 5:00 p.m. and unloaded our stuff very roughly even though most were labeled "glass" or "fragile" and even some of the boxed were crushed beforehand. As we unpacked, some there was at least one broken object in each box. Some glass statues had been in the family for 38+ years and passed down between family members and others were brand new plates bought just before the move. In total they broke $500+ worth of stuff. We put this notification here so others will not be tricked by this scandalous company and find a proper moving company; one that will not give an estimate over the phone but (come) to the actual place to give an estimate, break the contract, have rude behavior, and destroy precious items to where it is impossible to repair them.
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ID
#511126 Review #511126 is a subjective opinion of poster.
Loss
$500

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