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Buyer Beware

If I could give this company zero stars, I absolutely would. When Brandon Prestin came to see us this first time, we had photos of what we were looking for with a plan on dimensions. He said 'no problem' and that he could have the job finished for us by December 23rd with a 'no later than' date of January 1st, 2020. It's March 11th and we fired them earlier this week. Mr. Prestin encouraged from the beginning that we purchase materials ourselves for him to work with. This seemed ok with us since it meant we could manage more portions of the cost of the project. After working with them for this time period, we doubt he ever had the resources to properly secure the materials needed for our project. Communication is not a word in this company's vocabulary. They say they are coming, and then they don't show. You don't hear anything from them for days and they randomly show up. He wont respond to text messages for days, but if you call him from a number he doesn't know, he answers in hopes you might be a new client. They never arrive before 10am and they never work past 4pm. And no matter how far behind they are on your project, they will never consider working on a Saturday or Sunday. They will stack cigarettes butts for days in your yard AND if they are too cold, they'll likely build a fire out of some of the materials you surely paid for. Soon after our posts went into the ground and the trusses were put up, a wind storm came through our area. All the trusses were ripped down by the wind. Rather than replace these, Mr. Prestin thought the best plan was to patch them back together. All of his 'patches' of wood are now split. The trusses were not repaired adequately by Mr. Prestin. We now have to remove the roof and buy new trusses and roofing to complete the repair. Our barn is nothing close to finished and we're going to have to tear down a good chunk of the mess this joke of a contractor made. Several posts are sinking because he didn't set the posts correctly in the concrete. The lines in the concrete that is poured, look like they were drawn by a kindergartener because they are so crooked. Today we had a new contractor come to look at installing garage doors and they were not able to give us a quote. The barn isn't safe to work in. We also realized Mr. Prestin has notched out the top surfaces of the trusses, completely altering the structural strength of this barn. One basic Kentucky snow and this roof will come down. Lastly, I would point out that after we fired Mr. Prestin and explicitly told him not to step foot back on our property, he did not honor this request. He waited until we were both at work on a Tuesday at about 11am to show back up. Luckily, we had family visiting and they were at our house. We had to file a no tresspass order with the local police department to keep this guy away. I'll end this review with saying, if you don't value your money or care about the structural integrity of your project, go ahead and hire these guys. Otherwise, keep looking for someone else.

User's recommendation: Don't hire these folks.

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ID
#1820667 Review #1820667 is a subjective opinion of poster.
Service
Prestige Services Of La Grange Customer Care
Preferred solution
Full refund

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