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I have had the same problem with this company,perhaps trading standards should be contacted?i sent my mother 100 roses and only 40 were delivered....I was overseas and when I returned the roses were dead after 5 days.....this company keep asking for photos.....as I said they were dead and my elderly mother does not own a camera......I have been offered £5 to put towards the next order I make.....what a joke....I would never buy from them...
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#1014493
Poor quality... AVOID I bought my wife some roses for valentines. No conformation e mail was sent but they arrived on time. They turned up dry and droopy with several heads having already dropped off. Half the remaining ones opened but died within 3 days. The other half never even opened and went crispy. The flowers finished up in the skip on Saturday only 4 days after delivery. Unfortunately I work away all week and was unaware till Saturday...
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1.0
#1011062
Flowers was 2 days late. Came 2 days after Valentines day. No one picked up the phone or got back to me by email. Just took my cash and forgot about me. Very bad customer service. I am still waiting on a reply. I am not sure how there is good feedback on the web. I have never had this bad service from another company. No communication via Facebook, email or even to pick up the phone. They just take your money and don't seem to be bother about...
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1.0
I didn't like
  • Worst experience ever from uk branch
#1010247

Short Review for February 21, 2017

#1011881
1.0
Delivered late poor quality flowers
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Short Review for February 21, 2017

#1011496
Ordered flowers , they never arrived took it up with Paypal who went in there favour Absolutely disgusted This company seems nothing but a scam Avoid!!!
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Short Review for February 19, 2017

#1010748
Terrible still never heard off them abd flowers still never been delivered its been 5 days i laid nxt day del this was for wed 15th feb 2017 really spoiled my suprise my husband thinks i never botherd to do anything Thanks prestage flowers .. but been onto my bank they grabbed money straight away .AVOID this company .......
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Prestige Flowers Tulips Flowers Review

#1010097
Prestige flowers review. This is the worst company to order flowers from, what you receive is a bunch of droopy dead flowers, tried to complain but they simply fob you off, lots of people have said they have complained to watchdog!
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We celebrated our in laws 60th wedding anniversary on Saturday 10th February. Close friends of theirs in Canada had arranged for flowers to be delivered. We were so looking forward to seeing their faces when the flowers arrived. No delivery. They finally arrived with us on Tuesday in a box with a bright orange sticker stating 'Delivery on Saturday'. The flowers were dried out and almost dead. I tried to phone, there is a message stating that the...
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Anonymous

Anonymous I have just complained to prestige flowers regarding the dishevelled state the roses were when my daughter received them. Talking to a work colleague her daughter had also rec...

I didn't like
  • Not delivered on delivery date
#1009753
On 5th February ordered the Amour display for my wife. Clearly stated that delivery would be required by 14th February. The website stated that deliveries may be earlier than usual for peak periods. Told wife to listen out for the door, as I was working early that day. By 7pm on Valentines Day, still no show. The 'Royal Mail Tracking Code' is not recognised by Royal Mail. According to Prestige Flowers this is because the RM system cannot 'cope...
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Anonymous

Anonymous I also got the same experience!! When they emailed me back, they used the excuse of 'just *** the outside flowers to let them bloom to its full potential!' Never again should ...

Anonymous

David Still waiting for "the flowers", we can not imagine what we are gonna find out inside that card box !
Mail from "prestige flowers":
Good Morning,
Thank you for you...

2.0
I didn't like
  • Non-delivery
  • No complaint response
  • Possible fake reviews
#1009323
I ordered roses for valenntine's day shipped to my wife in the UK, it was supposed to come with some "free chocolate" as mentionned in the offer but nothing except the flowers were in the box. The worst thing about that is the missing word, in fact I wrote a small letter that never has been delivered. The space provided for the letter was just blank. what should she do? write it herself?? or guess what was supposed to be written? that's some of...
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#1009218
Avoid prestige flowers. My surprise valentine roses, vase, chocolate and gift package for my wife was never delivered. My wife feels I did not bother. ! After a bad customer experience you look at review pages and yes my bad experiences are common place and appear to be consistent on-going.. it's my duty therefore to share my experience. Despite the tracking saying delivered, they were never delivered. Customer service is appalling and of course...
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Back on 30th January I ordered flowers for delivery on Valentines Day. It's now 16th February and nothing has been delivered, they won't respond to my numerous emails and have taken their live chat system off line. I've tried contacting them via their facebook website, via a dispute resolution website and by various other means but no matter which route I try I cannot get even an acknowledgement never mind a sensible response. This company are...
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I didn't like
  • Poor value
  • Dreadful service
  • No customer service telephone number
#1008994
I was in hospital when I ordered the roses for our Valentine's Day celebration . I wasn't in a fit condiation to read the many reviews. Had I done so I would have chosen the next supplier on Google . 12 red roses turned out to be 10 usable , 2 with their heads broken and 1 which looks half dead . The usable ones which I paid extra to be larger were quite small .It would appear that There is no refund policy . This is something I intend to follow...
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Contact Prestige Flowers

Headquarters Address:
Prestige Flowers
LDTC Bancroft Road
Burnley, Lancashire BB10 2TP
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I brought flowers balloons and chocolate for the 13th of febuary. For valentine day. but they deliverd it to the wrong place. The person that took them never gave them to me. As I phone them up they really didn't want to help me they said they can send another bunch out but be on the 15th of febuary. When I recived the flowers on the 15th of febuary they were all dead and I never recived a ballon. TESCO flowers so much better n better quality.
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