I purchased this vehicle last Thursday (8/6/20) from Prestige Chrysler Dodge Jeep Longmont, CO. The salesperson did a good job finding me what I wanted in Council Bluffs, Iowa which I had looked at it as well online. I thoroughly appreciated seeing what my cost would be on paper which the Council Bluffs dealership did not provide. However, I was told the vehicle would be delivered in 3-5 business days. I contacted the salesperson earlier today for an updated ETA. His response was very disappointing as he told me that the vehicle wouldn't be here until next Wednesday (8/19/20). Honestly, had I known this, I most likely would have just purchase the Gladiator from Council Bluffs and would be driving it as of last Friday. I'm trying to understand that stuff happens and according to the salesperson the reason for the delay is due to the Cornovirus. If true, I should have been forewarned of this possibility to avoid such frustration. I can only assume that since the start of the virus and potentially hindering normal business operations that the dealership has done other transports at this point in time. If delays have happened prior to this one then inform the customer. Or, one must assume that this is the first time this has happened and unfortunate for me and possibly others. Or, it's not true and the virus is just an excuse. When I contacted the salesperson and asked him how long he knew of the delay, he said at least an hour prior to my call. He should have contacted me with the bad news and me contacting him to receive the bad news. Bad news only gets worse with time. Probably not the way it works, but heck, I could've made it to Council Bluffs and picked it up myself faster than depending on your transport system. The dealership would not give me the transport company info to contact them to verify this being the reason for the delay. I'd really like to have it verified for my own personal sanity. I realize that certain things are out of your control and mine as well but this really stinks.
User's recommendation: GET DELIVERY TIME IN WRITING WITH A SOLUTION IF NOT.