Prestige Auto Brokers of Raleigh Reviews

This review is not 100% accurate. Phillip called us about a Lincoln and said he wanted to purchase it from out of state.

He was informed he could leave a $300 deposit/down payment to hold the car for a week till he could get here and he was CLEARLY informed that deposits were NON refundable as we would mark the car sold and turn down other customers that would want to purchase it. There is no point in taking deposits and losing potential sales if they would just be refunded a week later.Phillip asked for a copy of the CARFAX which is FREE on every single ad we have online, just have to click the link. It was explained to him where to find it on the advertisement and was also told we would have a copy of it for him to take with him when he picked the car up.Friday, 3 days later he called and asked me for the VIN number so he could get insurance, I explained how it was on the advertisement and would be easier for him to get it from there instead of maybe hearing a number wrong on the phone, he said OK and he would do that.The next communication we got from him was and email on Monday, not a phone call, the day before he was supposed to pick up the car. He said in his email that he asked for a copy of the title and we told him we wouldn't send it so he wasn't buying the car?????

We were just as confused as anyone would be. Phillip NEVER asked for a copy of the title, if he would have I could have faxed it or emailed it over no problem as we do it all the time. He asked for the CARFAX and VIN number which are both on all our advertisements. So we called him to see what was going on and he said he didnt want to purchase the car as it was too much risk?

In 13 years we have been in business I have never had such a claim, we are a family dealership and strive to make our customers happy and have great reviews.

We have sold cars to every state in the US and even some out of the Country. Everything was clearly explained to him on the phone about deposits, before he ever gave us one, so he decided to forfeit his buy not buying the car.I am sorry paranoia got the best of him but there was nothing we did wrong.We sold the car to a 88 year old Gentleman 3 days later after relisting it, also from out of state, and he was very happy with the car.

We did not lie about anything, Angel Newton (reviewer) was heard talking to her Husband by 2 people in the office saying they were not buying a Yellow car, but just wanted to test drive it to see what a Mazdaspeed Protege drove like (yes it is a sportscar)

Of course we would go on a test drive if we thought they had actual interest in buying it, that's how we sell cars!

Our great ratings speak for themselves so yes please do your homework, We have been in business for 12 years and have many many satisfied customers, we offer some of the best pricing and service around as well, we just can't please everyone all of the time.

Daniel Caudill sent us an offer of almost $6000 less than our price of $24995 which would be $26,043.82 out the door, he offered $21K which would be actually $20,098.82 before tax + tags, and when we did not accept it he sent very rude and profanity laced emails to us telling us how we were overpriced, then sent another email admitting our price was good, just not in his budget. Now he is harassing us by leaving reviews everywhere and re-editing them to change things.

He never came to our lot so there is no basis for this review just because he emailed us a lowball price and we didn't accept, he did not even give us a chance by coming in to talk to us or look at the truck, emails can be taken the wrong way and not the same as in person.

We are a no haggle dealership and everything is priced way below book value.

We are a family owned and have been in business for 12 years and have a A+ BBB rating along with many many positive reviews and repeat business. We didn't get this way by lying to people or not treating them right.

I had the same great experience, was in and out in less than 15 minutes after a test drive. The salesman was nice and answered all of my questions about the warranty plan I purchased as well.