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Presbyterian

Presbyterian

www.presbyterian.org
What is your customer experience with Presbyterian?

Presbyterian Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Presbyterian has a 2.1 star rating from 2 reviews with mostly dissatisfied customers, a 100% unfavorable rating distribution; reviewers note great medical treatment but cite unexplained discrepancies, high price level, poor customer service, and concerns about program transparency.

Positive Feedback

Reviewers praise the quality of medical treatment and value the facility location.

Negative Feedback / Risk Areas

  • Presbyterian customer complaints include disputed wellness program rewards and accusations of fraudulent redemptions.
  • Repeat reports of persistent maintenance texts and phone calls despite removal requests.
  • Alleged serious medical error and poor post-event responsiveness from hospital staff.

Key Takeaways for Future Customers

  • Read Presbyterian reviews before enrolling and ask about wellness program membership terms.
  • Expect higher price levels and probe customer service and billing/refund policies.
  • Confirm communication preferences to avoid unwanted calls or texts.
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Media from reviews

Presbyterian - Blatant fraud in my mind
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Resolved
Marian C Ngx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Resolved: Blatant fraud in my mind

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Presbyterian - Blatant fraud in my mind
Updated by user Jan 05, 2026

Nothing . I discontinued my association with the company completely after my calls were stalled.

I would not do business with this company. Their practices are deceptive at the very least.

Original review Dec 21, 2025

I was invited over 3 years ago to join the Presbyterian wellness program. I am over 73 and do not get a high pension.

The wealth reward card they offered at the time paid $30 a month for me to take a photograph of my meds in the morning and my afternoon meal. Believe me, when you are on a very low income, this is a matter of choosing 1 or 2 meals a day! After a year, the amount was dropped off to $25 a month. Ok, no problem, I am grateful for that!

But then things went awry. I don’t know why and get absolutely no help from them. Up until now, I have missed 3 entries? All due to my being out of range for computer services.

I have redeemed the funds by using my reward card at Walmart or Dollar General. I live in a rural community; those are the only stores in the area, and there’s no problem. Now, all of a sudden, I'm being told by the clerk it’s fraudulent photos attached! Mind you, every entry reads, 'Congratulations, you earned $2 from this today!' Tell me I don’t feel cheated, tell me I don’t feel totally embarrassed by being accused of being a fraud!

If there is anyone out there who can explain this thinking!

But I sure am not happy with Presbyterian and its fraudulent program. Can I sue?

View full review
Loss:
$50
Pros:
  • Great medical treatment
Cons:
  • Will not explain discrepancy

Preferred solution: Explaination and apology for declaring me a fraud

User's recommendation: Nothing is free

Camekia H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Maintenance texts and phone calls

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Hello,

I have been recieving maintenance texts (over 400 per day and phone calls all day and jiggt for yhe past three years. I have repeatedly asked to have my cell number removed and it has not been removed.

I keep informing the nurses that i need my number removed.

This has been occurring for over three years. Please help me resolve this issue.

View full review

Preferred solution: Number taken off maintenance list

Anonymous
map-marker Dallas, Texas

Near Death Experience due to physician error

Presbyterian Hospital Plano, TX allowed an inexperienced doctor to care for me after major surgery. He contravened my surgeons instructions and kept me on a ventilator for an additional 18 hours and exposed me to Heparin which caused Heparin Induced Thrombosis sending blood clots to my lungs and brain.

I survived but had to undergo an extra 8 months of therapy. A year later all is not as it was before the experience. It was necessary to install a titanium filter in my descending inferior vena cava which I will carry for the rest of my days.

The hospital defended the doctor and his bad judgement.

The facility provided a bed after readmission due to an emergency following their initial care that was so uncomfortable that it prevented sleep. It was only after vigorous protests from myself, my wife and son that a bed that permitted sleep was provided.

View full review

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