Carla L Swx

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Verified Reviewer

Awful rash

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Hi I went to Kasemen and got a referral for being admitted. When we got there the ER was packed! I tell them I have a referral to check in they don't even read it because everyone is behind glass. It feels like everyone is infected with a disease and they might die if they touch you. Waited 40 minutes before my fiance goes to remind them of the referral. Got called up the triage nurse that is very curt and rude. I get my Vidal's taken and wait another three hours in the waiting room. That's terrible! The people in the waiting room are coughing and some drunk. I left not going back I'd rather die.
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Loss:
$12

Preferred solution: A Room that I don't have to wait three hours for

barbie M Lru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rio Rancho, New Mexico

Horrible facility

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I have filed an official complaint regarding this facility. This is nothing more than medical prison, the showers in jail are at least hot! They are not interested in giving real treatment, there is no actual therapy, they seem more interested in tranquilizing you and billing your insurance for unnecessary tests. It took them 4 days to offer me actual bipolar medication,3 days to participate in group activities, 6 days to meet my dietary needs. The patient advocacy is a joke, it took 3 days for them to respond. They sent the manager of the unit who seemed very uncaring and not truly concerned with any of the issues. None of the patients there are receiving adequate care, and there is NO HOT WATER in the shower that barley drizzles out of the shower head. DRNM the organization that plasters there signs through the unit for patient advocacy is likewise a joke!
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User's recommendation: do not send your family there

Anonymous
map-marker Paramount, California

Triage nurse in ER

I took 4 yr old son at 1130 am high fever and cough vitals were taken fever was. 102 triage nurse asked me to go sit in my car or out side because of the spread of viruses going around . Got my cell numb said they would call me sitting in car with sick four year old 530 in the afternoon I went on and asked why I hadn't been called nurse said there people that are dicker then your son he then tells me we would be called next I could see him looking around for my son's chart he did not know what he did with it. I think he had to make another chart I know he did we went thru the whole process again. B/p temp and weight was taken again .he lost his chart. My son was burning with fever he said your next they called five people to the back for him being worried about the virus going around we never got a room we got a bed in hall way like we were nothing so the test son for RSV comes back positive breathing treatments given in hall way. That was our room . That was *** sending us outside to get treatment in hall way. For RSV discrimination I'm wondering how many people got RSV that night very contages and we're in the hall way getting treated
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User's recommendation: Ask how many people are ahead of you none of the people that were there at 1130 am were in lobby at 5 30 they were home they got treated

Anonymous
map-marker Miami, Florida

Er visit

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Poor customer service after a car accident / left my daughter sitting in an er for 6 hours in a wheelchair no pain meds / no waTer -/ disgusting and unclean
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User's recommendation: Don’t go there

Anonymous
map-marker Albuquerque, New Mexico

Avoid ER

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Avoid ER at Baseman, unless you like to sit for 10 hours waiting. Zero social distancing (28 individuals in the room, all seated immediately next to each other) but the sign tells us to "stay 6 feet apart!" Who gets treatment before you? Folks who are handcuffed, who are inebriated, who make a scene, and folks whose behavior indicates mental illness. Their "triage" method needs to be seriously refined. Who gets to wait 11.5 hours without treatment? Premium paying members of Presbyterian. Folks who are patient (no pun intended) and well behaved. Folks who are just as deserving of care as anyone. If you DO want to gather information about strangers, by all means - go to Kaseman ER. You will hear the exact spelling of folks' name, address, phone number, social security number, date of birth - there is no privacy. I understand that we must wear masks due to Covid and this makes speech hard for intake personnel to understand but that does not excuse broadcasting patients' private information to the public. Shame on Presbyterian. I refused to "speak up" and was chided by Pres personnel for trying to keep my information as private as possible.
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User's recommendation: If you want care, look elsewhere

Anonymous
map-marker Albuquerque, New Mexico

Kaseman ER BEWARE

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I WENT TO THE ER IN ALBUQUERQUE --KASEMAN ER-I HAD MY PATIENT RIGHTS VIOLATED. RN ANN WAS THE WORST !
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User's recommendation: NEVER EVER GO TO KLASEMAN ER IN ALBUQUERQUE--REFUSE CARE BY RN ANN

1 comment
Miral Nat

Please talk to a lawyer! They did the same with me.

I got the name of a witness. If patients don't do anything, this company will just get worse.

Burleigh Xoz
map-marker Albuquerque, New Mexico

I will write to a higher Board

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M review was not printed---A female Dr there at the ER did not know what she was doing--gave me wrong meds
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User's recommendation: Never go the ER unless your are on your death bed---go to Rust Medical Center or UNM

1 comment
Burleigh Xoz

THAT PERSON IS RIGHT !

Anonymous

Where is the compassion?

Everyone in the ER is so unhappy! I know that their jod is hard but they litterally snarl. I came in afraid for a loved ones well being and there is no compassion or empathy! Dont even think of asking questions! Not fair to be treated so poorly! Not the first time but will be the last!
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6 comments
Guest

I will never ever be transferred over to Kaseman ER--in Albuquerque-never ever. They did do A MRI on my head and neck----Dr Green later told me I had a maigaine --AS IF---I never ever had those in my life ! no meds for pain--but gave me meds for nausa--I never had that at all---Unless I am on my death bed , I will never consent to going there ever again---nor will I advise others either

Burleigh Xoz
reply icon Replying to comment of Guest-1924881

Dr Greene (a female ) got confused between a head and stomach issue----good grief ! A crackerjack box MD---I laid on a gurney for 8 hours because quote " other people were ahead of me for a scan---8 hours and still on a gurney bed with no way to even move my feet or legs around to get comfortable---I struggle with legs being ridged for 2 days after~~do I have to go to UNM? I think Rust Medical Center would be a better option next time instead of Anna Kaseman ~~never again---

Burleigh Xoz
reply icon Replying to comment of Burleigh Xoz

Perfect review ~

Burleigh Xoz
reply icon Replying to comment of Burleigh Xoz

Go to Rust Medical Center or UNM---Rust is located near Rio Rancho nNM

Burleigh Xoz
reply icon Replying to comment of Guest-1924881

I FEEL BAD OF THIS PATIENGT--DR GREENE SHOULD OF KNOWN BETTER---PLEASE USE A HOPSITAL BED INSTEAD OF A GURNEY AT LEAST FOR THE PATIENT'S COMFORT

Burleigh Xoz
reply icon Replying to comment of Burleigh Xoz

OOPS ON MY SPELLING---BUT YOU GET THE PICTURE

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Anonymous
map-marker San Diego, California

Psych ER experience

I also had a horrible experience at Pres Kaseman Psych ER. I was taken in involuntarily and given no care but one weak anti-anxiety pill that I had to ask for because I was so upset about being there, and was never seen by a doctor although I was in the "facility" from about 10:30 in the morning til 5:00PM. At that time I was seen by some sort of aide who was obviously anxious to go home and who discharged me immediately. The psychiatrist I had been seeing for over a year would not see me on this day because I had written a letter to him which was critical of his care. He claimed I had "fired him" although I made no such statement. Again, I received no care or counseling, but was only moved from one cubicle to another throughout the day. The bill for this "care" came to over $2,000.00. Needless to say I have not and will not pay the portion not covered by insurance although I have been repeatedly harassed by the billing department. They took many months even to get the bill to me. A totally incompetent organization any way you look at it. I hope never to have to use any Presbyterian facility again.
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Reason of review:
Poor customer service
Anonymous
map-marker Albuquerque, New Mexico

Incompetent abusive psychiatrist- Peggy Rodriguez

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This complaint is in regards to Kaseman Presbyterian Hospital in Albuquerque New Mexico and it's employee Peggy Rodriguez. This hospital has only 1 psychiatrist for it's entire inpatient ward(up to 30 people). This woman spoke to me no more than 5 minutes the first morning I was there before "diagnosing" me with Schizophrenia. At no point in my 2 week stay at this hospital did I tell Peggy Rodriguez that I heard voices or had hallucinations. She decided for me without any input from her patient that I had schizophrenia because on the first day I was there I was thinking out loud in my room for a couple seconds because I was in a profound state of distress and had no one to speak to. The way this woman "treated" me is by giving me a 50 year old drug that 28 studies have shown to cause permanent brain damage http://www.currentpsychiatry.com/topics ... anned.html When this woman finally told me after a week that she believed I was schizophrenic I told her that this was untrue and that I did not and never did believe that there were "people in the room." She did not ask any followup questions about this and left the room after 5 minutes. The next day at my "trial" to be released she continued the lie that I was schizophrenic. This time she came up with a new theory, that I "believed three were people in the tv." I have no idea where she came up with this but it certainly wasn't based on anything I said to her in our 5 minute morning chats. It's true that I was watching tv, since there was nothing else to do all day. I wasn't talking out loud to the tv and wasn't doing anything but quietly watching tv shows and old movies. Is this how psychiatrists are supposed to "treat" their patients? Just make up stories to support their diagnosis" so they don't look incompetent and have to admit they've made a mistake? She also brought up an argument I had at a homeless shelter with a woman who was harassing me which led to me deciding to leave for the sake of my safety. She was not there for that argument and it certainly isn't evidence of psychosis or schizophrenia and she didn't speak to me about this incident for more than a couple seconds the first day I was there. After being given this drug I was unable to speak coherently or read. I experienced extreme states of anxiety and panic attacks and aphasia(pacing) and had pain my legs and was unable to stand in one place for more than a couple seconds. Not once did Peggy Rodriguez ask me about any symptoms I was experiencing from this drug. Not once did she tell me about the symptoms I would experience from the drug when I left the hospital. Since stopping this drug I experienced uncontrollable aphasia that the director of this hospital told me was a "symptom of psychosis" and that there was no negative effects of halidol or a withdrawal period. After telling this woman every day for 2 weeks that I did not have hallucinations or delusions she told me on the day before I was to leave the hospital that she was giving me a long lasting shot of halidol. I told her I did not want this and that I was asking my mother(my treatment guardian) to not allow this. This enraged her enough that she wrote in my medical records that my mother was mentally ill. She told me that she believed my mother might "be the one with schizophrenia." When my mother found out about this she complained and it was removed. She also decided to change the fight that led to my mother calling the police where I slapped her on the back 2 times and then quickly left the house into the lie that I had "tried to murder her." Is this another fabrication from Peggy to excuse giving me halidol? Are psychiatrists allowed to invent their own version of reality? My mother complained to the hospital about this lie multiple times. She told them to look at the police record which said I was completely calm and didn't try to "murder" anyone. The way the hospital dealt with this was to have a meeting with Peggy Rodriguez that my mother or me was not allowed to attend. They then decided that this lie would be allowed to stay in my medical records but they would include my mother's complaints. I have been off this drug for months. I have extreme depression that I did not have before entering the hospital. I have tardive dyksenisa, headaches, vision problems, leg pains, and severe anhedonia and a loss of my emotions. I also have pains in my heart that I believe might be a heart irregularity caused by halidol. There are people who have died from heart failure on halidol. I was a healthy 25 year old woman with my whole life ahead of me before this drug. I had gone to college and was looking for employment. I was forced to live with my mother who is severely physically and mentally abusive. I was treated with unbelievable inhumanity by a woman who is supposed to "heal" people in a way that causes the least harm. Why was I given an anti psychotic on the first day I was there instead of actually having a conversation with someone so I could explain my actual state of mind? Why was I given a 50 year old drug with nightmarish side effects that most intelligent psychiatrists who care about their patients well being think should be banned? Why wasn't I at least given the newest generation of safer drugs like Serequol? Because those drugs are too expensive? Because my life/mental well being is worthless? I believe this woman Peggy Rodriguez is a profoundly dangerous woman who is incompetent and willing to hide her incompetency with lies. On a grander scale the way this hospital is run(1 psychiatrist, never speaking to the patients for more than a couple minutes, giving patients dangerous half a century old drugs because they're dirt cheap) is also part of the problem.
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

3 comments
Guest

"I experienced extreme states of anxiety and panic attacks and aphasia(pacing) and had pain my legs..."

aphasia doesn't mean pacing.

Guest

Patients can submit a complaint to The Joint Commission by e-mail at complaint@***.org. Your e-mail should include the name and address of the hospital, and a thorough explanation of your complaint.

The public can also submit a complaint to The Joint Commission via The Joint Commission’s website: www.jointcommission.org.

Scroll down to “Filing a Complaint.”

http://empoweredpatientcoalition.org/report-a-medical-event/report-a-hospital-or-facility/

The Joint Commission also has a complaint telephone number at (800) 994-**** where you can speak to a Joint Commission representative.

And find out if your insurance was billed for an hour after those 5 minute interviews by the "doctor" in this place.

Patients may register a complaint online if they are dissatisfied with a service, physician/provider, health care facility, insurance agent, and/or health care plan.

People can also file insurance plan-specific complaints by phone at 1-800-MEDICARE. And Peggy Rodriguez, stop abusing your patients.

Guest

They are so dirty. These "doctors" talk to you for 5 minutes then go and submit a bills for like an hour.

Being injected against your will by psychiatry is not much different than being "injected" by a rapist. They both use violent force if you resist and violate your body by sticking something in it you don't want.

There is nothing worse than being mistreated by those you seek help from.

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