Anonymous

Lack of follow through.

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Initially we were happy with PrepNow and the tutors, however, our complaint came after COVID-19. We agreed to postpone our tutoring due to COVID-19.

When we reached out to the company via email and phone calls to restart tutoring we were unable to reach anyone employed there. Our excellent tutor had quit and had referred us to a general number. Multiple attempts were made to contact PrepNow. We did not hear back from the company until one week prior to our ACT exam.

We have been very disappointed with the lack of follow up the company had with us.

Had we not been persistent in our attempts to reach them, we feel we would not have heard from them at all. Way to much money spent to be receiving poor customer care.

View full review
Pros:
  • Excellent tutors
Cons:
  • Unmet expectations poor follow through

Preferred solution: Price reduction

User's recommendation: Be prepared to supervise the company so you aren't lost in the cracks of a changing world.

1 comment
Arlando Bxm

I am so sorry to hear that your experience did not live up to your expectations. I'd love the opportunity to talk to you more about your experience and see if there's anything we can do to make things right.

Please contact me directly at k.langhorst@***.com. ~Katy, National Director

Resolved
Atharva Rtu

Resolved: Expensive, no results

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Updated by user Dec 02, 2019

The company refunded not all I spent, but an amount that I consider fair.

Updated by user Dec 02, 2019

After posting this review, I was contacted by the company who reviewed my situation and as was called for, refunded me a portion of my payment. I consider this a fair resolution of this issue.

In amending this review in light of their stepping up to plate and doing what is right, I am now satisfied with this company.

Things can't always go right 100% of the time, but the people who stand with their program deserve recognition for that.My only advice is to be sure that the tutor you choose will be available throughout your childs preparation time. As they stand behind their results, and backed up their promise, I would recommend this company.

Original review Nov 03, 2019

We hired PrepNow and were talked into the highest level tutor...read, extra expensive...because our daughter already had a decent score and needed special help to get her into a top tier score. She did everything the tutor asked, and her score changed not one bit.

I contacted the company to express my displeasure and to ask about their guarantee, which is not a guarantee at all. Steer clear of this group.

There are many good tutors out there and some may even work here but this company is about making money for themselves, results be damned. I am horrified that I fell for them.

View full review
Loss:
$2430
Cons:
  • Poor results
  • Availability of tutor
  • Price for service
Reason of review:
Bad quality

Preferred solution: Full refund

3 comments
Neilson Amt

I am so sorry to hear that your experience did not live up to your expectations. I'd love the opportunity to talk to you more about your experience and see if there's anything we can do to make things right.

Please contact me directly at k.langhorst@***.com. ~Katy, National Director

Guest
reply icon Replying to comment of Neilson Amt

I wrote back to PrepNow after seeing this apology and offer to help in response to my post. I wanted to update everyone.

NO RESPONSE. They posted their apology only to look like they would offer to do something. They have not. Please look elsewhere and do not waste big money trying to improve your kids scores with companies like this.

My advice would be to look locally for teachers or tutors that you can meet directly and pay directly with no expensive middleman.

This is what we did after this disastrous experience, and I wish we had done so from the beginning. Our daughter did improve significantly with the excellent local (and FAR less expensive) tutor!!!

Neilson Amt
reply icon Replying to comment of Guest-1780272

Hi, I did not receive an email from you -- can you try to resend it to me at k.langhorst@***.com? I'd be happy to respond as soon as I receive it. ~Katy, National Director

View more comments (2)
Charlene J Ugh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't buy.

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I went to their website to ask what I would get if I paid for a high priced $260/hr tutor and they sent me a generic flyer. Vastly overpriced. After reading some of the other reviews by customs who paid thousands of dollars and were very unsatisfied and got no improvement in SAT scores, I would absolutely not purchase this product.

View full review
Reason of review:
Poor customer service

Preferred solution: Dont waste time asking about their overpriced tutors.

1 comment
Arlando Bxm

Hi Charlene – We appreciate you taking the time to share this feedback. PrepNow offers a variety of pricing options based on tutors’ experience and success with our program.

Our test prep programs start at $80/hour, and come with a score increase guarantee of 120 points on the SAT and 2 points on the ACT. More experienced tutors have higher hourly rates, and those programs come with a higher guarantee. For our top tier tutors, PrepNow guarantees 220 points on the SAT and 5 points on the ACT. If a student completes our standard 30-hour program and does not increase scores by the guaranteed amount, we will provide an additional 18 hours of tutoring free.

We’ve served over 10,000 students in our 10+ years of business, and we stand behind the results – our students have increased their scores by as many as 300 points on the SAT and 9 points on the ACT.

If you have any questions, please don’t hesitate to reach out to us directly at insights@***.com. Best, The PrepNow Team

Kathi Thq

Great experience

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Working with the tutor got us the score we needed for a scholarship. It was a lot of hard work for my son, but it was worth it in the end.

View full review
Pros:
  • Program manager
  • Online availability
Reason of review:
Exactly as described/ advertised
Michele H Crb

Bad tutors - no results

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PrepNow is expensive. It would be worth it if they delivered what they promise but they do not.

They promise to "match" your student with a tutor that can cater to your child's learning style and needs. They sell you on the technology that they have available to make is as if the tutor is actually with your child rather than at a distance. My child is highly visual so I loved the skype and other visual tools that they kept talking about. The first two tutors my student was "matched" with did not know how to use the visual tools so just droned on and on over the phone with my daughter.

It was a waste of her time and my money. The third tutor knew how to use the technology but was an "upgrade" and only had availablity for 1 or 2 sessions with her before she sat for the test (again). Her score only improved marginally. The experience was awful.

It was a huge waste of time and money. I want my money back - but all they want to offer is more tutoring sessions and for her to sit for the test again.

Stay away from this company!

View full review
Loss:
$4000
Pros:
  • Sales story
Cons:
  • What they delivered
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Tayveon Hid

I am so sorry to hear about your experience with PrepNow Tutoring. It is our goal to help every student we work with and I’m sorry that we were unable to provide that for your child.

If you would like to discuss in more detail, please reach out to me at m.curtis@studypoint.com. Thank you.”

Mahalia Dcq
map-marker Gainesville, Georgia

Amazing experience

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My son and daughter have both used StudyPoint and Prepnow tutoring both in-home and online and both have seen dramatic increases in their exam scores. We were referred to Prepnow from my sons friends on his baseball team who also used this tutoring company and had a great experience.

The enrollment directors I worked with each time were not pushy with trying to sell my family their programs and genuinely worked to find the best tutor for my children. Our tutors with each experience were phenomenal! They were educated and great communicators and really tailored their instruction to my children’s needs.

My son ended up being accepted to the University of Michigan and my daughter accepted into Georgetown. I would recommend StudyPoint and Prepnow tutoring to anyone and everyone.

View full review
Reason of review:
Good quality
1 comment
Tayveon Hid

Thank you for sharing your great experience with PrepNow! We love hearing success stories and how our program has helped students achieve their goals.

Congratulations to both of your children for being accepted into such esteemed schools and we wish them the best of luck!

Please let us know if we can help in any way. MaryAnne Curtis Program Director

Dylan D Ceg

Not helping

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I am currently being tutored for my upcoming SAT and I am simply not learning anything. I have been doing the tutoring for about a month and a half now and I do not feel any more confident in the test than I did when I started.

The online experience is awful and I personally cannot learn in this environment. The disconnect between tutor and student is very apparent and it is hard for me to take anything seriously when I cannot even see the person I am interacting with. I am super disappointed and I want my parents to get their money back because I don't see myself improving at all. It has gotten to the point where I absolutely dread my two hour window for tutoring because it feels like a waste of time and money.

I try to remain positive but nothing is working with this company.

Thank God for the money back guarantee because there will be no improvement from my previous score. Shame.

View full review
Loss:
$1500
Cons:
  • Did no perform to my expectations
Reason of review:
not of any use

Preferred solution: Let the company propose a solution

2 comments
Guest

Please let me know how this turned out we are considering but this is concerning thanks jrivers@***.com

Tayveon Hid

I am very sorry to hear that your experience with PrepNow is not going as you expected and am sad that you do not feel that you’re learning anything from the tutoring. I would love to discuss this in further detail, or please reach out to your Program Manager to share your thoughts.

We want nothing more than for you to be satisfied and reach your goal score. We have different options we could try, including placing you with a new tutor.

We have found that finding the best fit between a tutor and a student can make a world of difference. Feel free to reach out to me at m.curtis@studypoint.com to discuss your tutoring so we can get you on the right track immediately.

View more comments (1)
Anonymous

Waste of Time and Money

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My daughter who is a 4.4 student, took 24 hour of tutoring and I spent $1500. Her first score went down, her second score went up 1 point from a 26 to a 27.

It was a waste of time and money. I could have gotten results like this in much less time and certainly much less money. She did all the homework and prep tests they requested. They advertise that they have people who have scored well and have a structured program.

That all may be true, but it isn't a good program.

I don't recommend their service. You can probably find local one-on-one tutoring in your hometown for considerably less money.

View full review
Loss:
$1500
Pros:
  • Online availability
Cons:
  • Did no perform to my expectations
Reason of review:
Bad quality

Preferred solution: Price reduction

1 comment
Guest

Thank you so much for this feedback and I am very sorry to hear your experience with PrepNow was not a positive one. I know how frustrating it is when you put time, effort and money into something and don’t see the desired results.We have been working with students and families for over 18 years and have seen great results and I apologize that your daughter did not see the desired scores.

I would love to talk with you further to learn about your experience and how we can improve our services. Please feel free to e-mail me at m.curtis@***.com.Thank you,MaryAnne Curtis, Program Director

Anonymous

The absolute biggest waste of money. DO NOT USE THIS SERVICE

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After paying a small fortune, my sons SAT grades actually both went down. In response to that the "Manager" stated it was most likely due to my son not doing home work.

However I had numerous conversations with his tutor where she was quick to point out that he was working hard and doing all of his home work. They fabricated excuses for my waste of money. Im quite sure they had no idea who they were talking about when they responded to my complaint as their facts were completely wrong. Go to Princeton review or Kaplan.

They work!

Prep review does not. Complete waste of time and money.

View full review
Loss:
$1250
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Tayveon Hid

Thank you so much for this feedback and I am very sorry to hear your experience with PrepNow was not a positive one. I know how frustrating it is when you put time, effort and money into something and don’t see the desired results.

We have been working with students and families for over 18 years and have seen great results and I apologize that you did not get the exceptional care that you should have. I completely understand your disappointment with the program manager and feeling like they didn’t have the correct information. We pride ourselves on giving personalized attention to each of our families and I am sorry you didn’t receive that. I would love the opportunity to talk to you in more detail.

Please feel free to e-mail me at m.curtis@studypoint.com. Thank you, MaryAnne Curtis, Program Director

Anonymous

Prep now tutoring doesn't fulfill obligations - adds no value

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I recently paid $1,500 for a one on one tutoring service. Staff at Prep Now was all over me - polite and responsive, until they got my money.

The tutoring contract was never completed. I was not given feedback after every few session as promised. Time that was supposed to be spent going over material was spent having practiced tests taken while the tutor sat there. When I complained to the head office their response was basically that they trusted the tutor and that she said she did everything she was supposed to.

Biggest waste of money. Nice people until after you pay. After 17 hours of tutoring (I paid for 18) and completing all assigned homework I saw no improvement in my score.

They promise improvement. If their tutoring is worth anything there should have been some small amount of improvement after 17 hours!

View full review
Pros:
  • Salespeople
Cons:
  • Attitude after you are a customer
  • Product
Reason of review:
Bad quality
1 comment
Guest

Please let me know how this turned out we are considering but this is concerning thanks jrivers@***.com

Anonymous
map-marker Lansing, Michigan

Prepnow Tutoring Review

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Similar experience! Wish I would have gone with Princeton Review.

View full review

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