Prepac Reviews

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parts hardware email package policy items item mounting hardware customer service emails saying
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Disappointed

ordered two wardrobe cabinets- one was complete, the other was missing 2 parts. How can large items be omitted from a package?
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ID
#2520699 Review #2520699 is a subjective opinion of poster.
Location
Hagerstown, Maryland

Do not purchase from this company

This company has a no return on parts policy. They are in Vancouver. They take 58 hours to get back to you. You must have the item number from the box. They are very nice but good luck getting what you need.
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ID
#1795704 Review #1795704 is a subjective opinion of poster.
Location
Middletown, Connecticut
New Reviewer

Not happy

order came i unpacked it and found no hardware to put this corner cabinet together. Model #SCC-0604-1. Very disappointed. now got a pile of wood sitting on the floor in my way
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ID
#1425498 Review #1425498 is a subjective opinion of poster.
Location
Englewood, Colorado
Product
Prepac Cabinet
Reason of review
no hardware
Preferred solution
Let the company propose a solution

Lousy company policy's!

We purchased a small two drawer nightstand last weekend. It was cheap and would work for what we need it to do. My issue is with the company. Our package had a broken side piece to a drawer and when I contacted the company (via email listed on the paperwork) to receive the replacement piece I received and email stating the company I purchased the product from was not one of their distributors and they would not warranty the item. How in heavens name am I to know who their distributors are? I found an item I wanted to purchase and I purchased it. The seller states the items are "as-is" but products have factory warranty. The seller wasn't even aware of Prepac's policy. There are too many other companies around that will warranty their products like Ameriwood. We purchased a 5 drawer dresser from Ameriwood and the hardware bag was missing. I emailed the company and within a week I had the missing item. Spend your money with a company that will back their products & not give you a bunch of "we would gladly help you if: you stand on your head during a full moon on the last Saturday of the month!" ***
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ID
#825328 Review #825328 is a subjective opinion of poster.
Location
Nashville, Tennessee
Product
Prepac Nightstand
Reason of review
Warranty issue
Loss
$90
Preferred solution
replace broken side piece
New Reviewer

Parts not included

Ordered a Prepac entryway hanging shelf online from Lowes. Received it with no issues and started to build it BUT no wll mounting hardware. Quite annoyed so I emailed the customer service email in the instructions (also large printed phone # Ito call as well), get an email back with response promised in 48 hours. Next day email saying I will get a response regarding replacements parts which prompted me to email back the lack of parts NOT replacement parts. A quick email back says management would get back to me. Couple days later no response so I emailed a few time wondering what's going on. Then I get multiple, identical emails saying depends on wall up to person to buy screws nothing they can do?? Irate I email several time saying its ridiculous that the instructions say I have to go to the hardware store to buy more parts, and for the cost of the mounting hardware it would cost Prepac cents to supply it. Then this so called customer rep Kim says she is cleared to send me 3 screws....I email back requesting reimbursement for the screws I bought as it took them so long to get back to me I had to put the shelves up given it was 5 ft long and I had a toddler at homes she emails saying I should call the VP to which I email back saying why should I call and I preferred emails so Mr big wig VP Jim says because I didn't call him the case it's closed and then he threatens me with cyber bullying for my emails. Ya real customer service after I buy their product....
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2 comments
#1291904

I have a piece of furniture I would like to order but these reviews make me very wary of doing business with your company.

#1507792
@PissedConsumer1291904

Please RUN fast and far from this company. Their furniture is made with less quality then ikea and their customer service is worse than their furniture

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ID
#479069 Review #479069 is a subjective opinion of poster.
Location
Edmonton, Alberta

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