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Poor service, deliberate harassment and blatant theft of money.

Premiumize - Poor service, deliberate harassment and blatant theft of money.
Original review updated by user Mar 24, 2021
I purchased many years of their service, then noticed people complaining that they jacked their prices up on their Black Friday sale taking advantage of Covid-19. I thought it was a money conversion issue at first. But I looked into it, and they did in fact raise the price substantially from just months before when they ran the last sale and from the last 3 Black Friday sales. Yes, they can do this but since I also read people saying it wasn't worth it and to just use the less expensive service Real Debrid or all debrid, I immediately asked for refund since inflating prices due to Covid is not cool. Their moderator Cody on Reddit started in with an attitude and picked a fight with me that he in no way could possible ever win, even though it was apparent he thought he could at the time and temporarily banned me from posting on their subreddit, although I did not break any rules including theirs. I just called them out for what they were doing. They refused to give me a refund and closed my service ticket for it when I complained about Codi and demanded an apology and refund from them. I reopened the ticket for refund they closed it again with no resolve. I then opened the ticket again for the fraud they were committing and still Codis *** poor attitude, they closed it again and instead of refunding my money made it so I could not make service tickets while also making it so I do not get normal service, I got no service and no way to complain since they are so unethical, they do not even have an email available for customer contact. They effectively made it so if I did get a link from them, it was usually in French. That is if I even got a link from them. I am in the US and I do speak English. They knew this. I would get 0 - 2 links from them while Real Debrid would produce 20 to 40 on the same apk and show. I could go to friends house also using a Nvidia Shield that I set up for them the same why I set mine up, and they would get almost the same amount Premiumize links as Real Debrid links. This while on the same set up that I set up at my place. I will not get the same links, again the exact same setup that I set up for them. We both were waiting for the Black Friday sale since they charge way more than other like services. At first, like the first days after I requested a refund the first time, I did get links on APKs like Cinema HD, but after requesting a refund and calling them out for taking advantage of COVID-19 like they did, I then no longer got the links, apparently they put me on a crap server used in a way to mess with people or just simply have some way to limit service to an account, But my account would say premium regardless that I did not receive the service like I was supposed to. Like my friend does and like I did at first, before they decided to commit fraud to me and thought they would get away with it. My temporary suspension for immediately wanting a refund was up on their sub Reddit site and I still could not make service tickets complaining about them providing me with no service because they decided to steal from me instead of refunding me, so I posted an honest account of what they did to me on their sub Reddit on the site Reddit. In fairness, accuracy and the additional proof they knew what they were doing to me, shortly after I posted something just like this on their sub Reddit, the same day in fact, I started getting links from them again on Cinema and other APKs. I changed nothing on my end. They offered no apology, they have not yet reach out to me either. They have my email; they could message me on my account with them. Anyway, they still do not allow me to make reports (only way to contact them directly), obviously they have not compensated me for the 4 months without the service I paid them for. But I started getting service from them shortly after making the Reddit post. They did not reach out with an apology but instead what they did do was blatantly lie on Reddit while banning me from ever being able to post on their Subreddit on that IP address again. This is how they (Cody) responded to them blatantly stealing from me. But I was not allowed to respond to his lies, that I could easily prove as lies, since he banned me permanently from the Subreddit. Then he deleted my post anyway that in no way violated Reddit rules like they were by using Reddit as a means to commit online fraud like they did to me. Below is his lying post on my honest account of what they did to me. cody_premiumize· im going to leave this up for a while because you dont seem to understand how this service works. WE DO NOT PROVIDE OR GET YOU ANY LINKS OF ANYTHING! that is all on whatever app you are using. you are having issues with the app not PM though. We do not offer refunds for things that are not related to PM and our refund policy is clearly stated on our website. and complaining about a price of a deal is ridiculous....deal prices are not always the same....thats like acting like stores put out the same exact deals every single year. relax there buddy That was the response after they restored my service the day before. Something he claimed they couldn't do and that I was doing it wrong. I was not. For 4 months they did not provide me with service then this jerk has the audacity to lie about it then realize he was screwed since I could prove it, ban me from posting and delete my accurate and honest account of what they did to me. So, you know cody "buddy" inflating the prices of your already illegal (yes, you are illegal in the US) service taking advantage of covid is also against US law. We also have fair and ethical business practices that you are violating. You are in violation of both state and US federal law.

User's recommendation: Avoid them as they act like children, are way overpriced and use Real Debrid, they have more links anyway.

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ID
#2473035 Review #2473035 is a subjective opinion of poster.
Loss
$40
Preferred solution
Apology

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