Premium Resort Solutions

I was sold four all inclusive vacations by this company for $498 but soon discovered this was for time share opportunities. I tried to cancel this immediately but was told that I called back after their 24 hour cancellation!

I want to get back my $498 since I cannot do time shares since I do not have a flexible schedule for vacations and they do not have availability when I want to go! Fraudulent company.

I purchased a vacation package based on the list of resorts I was told I could choose to stay at.

1. I was told there were no restrictions or blackouts

2. I was told I would attend a 90 minute presentation at the location

3. I was told there were no additional fees after I purchase the package with the exception of the booking fee.

4. I was provided a list of resorts I was allowed to choose from.

5. AFTER I purchase my package, I received an email saying I would be responsible for hotel taxes and resort fees (clearly additional fees other than the booking fees. The stated "resort fees" are 10-25 per night).

I purchased the package because there were resorts on the list I wanted to stay out. Fast forward to the time to book my vacation -

1. I attempted to book two locations. The resorts on my list were magically no longer on my list and I could not stay at those resorts. The "resorts" they offered in their place do not have good reviews at one of the locations and the other location, they booked me for a holiday inn, hardly a "resort".

2. I could only check in on certain days (days I would not normally travel on). This is clearly a "restriction".

3. My welcome letter stated my resort fees are 32.99 per night, clearly above the 10-25 per night listed in my letter (reminder the sales rep said there were no fees).

4. My welcome letter stated if I did not attend the 120 minute presentation, I would be responsible for my entire stay bill. (My paperwork says a 90 minute presentation, not 120).

5. The company offered to waive my booking fees on my next vacation. This does not satisfy the fact that the resorts I purchased the package for are not available to stay at.

Terrible bait and switch scheme with apparently no recourse.

We recently got back from Orlando and the vacation was great. We did have to attend the presentation and it was not to bad.

It was worth it. I am surprised it was so discounted but it was quality resort. The kids loved the waterpark and we just laid around the pool and watched. We also have a 3/2 certificate to go to Branson Mo.

I will update this if we use get around to using it.

As for the complaints on here, It seems you had a rude sales person.

If I do not like a person on a phone call I just ask to speak with someone else. They will either transfer you or call right back and get someone else.