New Reviewer

Pissed off at Premium Resorts Solutions

I was sold four all inclusive vacations by this company for $498 but soon discovered this was for time share opportunities. I tried to cancel this immediately but was told that I called back after their 24 hour cancellation! I want to get back my $498 since I cannot do time shares since I do not have a flexible schedule for vacations and they do not have availability when I want to go! Fraudulent company.
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ID
#1680192 Review #1680192 is a subjective opinion of poster.
Cons
  • Cancellation policy
Reason of review
Not as described/ advertised
Loss
$498
Preferred solution
Full refund
New Reviewer

Bait and Switch Schemie

I purchased a vacation package based on the list of resorts I was told I could choose to stay at. 1. I was told there were no restrictions or blackouts 2. I was told I would attend a 90 minute presentation at the location 3. I was told there were no additional fees after I purchase the package with the exception of the booking fee. 4. I was provided a list of resorts I was allowed to choose from. 5. AFTER I purchase my package, I received an email saying I would be responsible for hotel taxes and resort fees (clearly additional fees other than the booking fees. The stated "resort fees" are 10-25 per night). I purchased the package because there were resorts on the list I wanted to stay out. Fast forward to the time to book my vacation - 1. I attempted to book two locations. The resorts on my list were magically no longer on my list and I could not stay at those resorts. The "resorts" they offered in their place do not have good reviews at one of the locations and the other location, they booked me for a holiday inn, hardly a "resort". 2. I could only check in on certain days (days I would not normally travel on). This is clearly a "restriction". 3. My welcome letter stated my resort fees are 32.99 per night, clearly above the 10-25 per night listed in my letter (reminder the sales rep said there were no fees). 4. My welcome letter stated if I did not attend the 120 minute presentation, I would be responsible for my entire stay bill. (My paperwork says a 90 minute presentation, not 120). 5. The company offered to waive my booking fees on my next vacation. This does not satisfy the fact that the resorts I purchased the package for are not available to stay at. Terrible bait and switch scheme with apparently no recourse.
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2 comments
#1692156

The same EXACT thing happened to me

#1684276

Hello I had the same problem Thwy lie to you and tell u u can go to all destinations then they remi e them from the list when u go to book. The leftover places are not resorts that I would normally stay at.

They are like 2 star resorts. The same quth the reaort fees and added taxes Its better to book by urself then go through this com0any and then they expect u to buy a timeshare??

They are crazy. What woykd make me want to purchase anything if they cant even treat me with care from the beginning

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ID
#1506745 Review #1506745 is a subjective opinion of poster.
Location
Mocksville, North Carolina
Service
Premium Resort Solutions Vacation Package
Pros
  • Idea
Cons
  • Discrepencies in package i purchased vs useable package
Reason of review
Not as described/ advertised
Loss
$631
Preferred solution
Full refund
New Reviewer

Great Vacation

We recently got back from Orlando and the vacation was great. We did have to attend the presentation and it was not to bad. It was worth it. I am surprised it was so discounted but it was quality resort. The kids loved the waterpark and we just laid around the pool and watched. We also have a 3/2 certificate to go to Branson Mo. I will update this if we use get around to using it. As for the complaints on here, It seems you had a rude sales person. If I do not like a person on a phone call I just ask to speak with someone else. They will either transfer you or call right back and get someone else.
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ID
#1242486 Review #1242486 is a subjective opinion of poster.
Service
Premium Resort Solutions Vacation Package
Reason of review
Good quality
I just got a call today from a rep at Premiers Resort Solutions and it was her first day. She was very sweet. Then she said I need to have you talk to my manager Stephen or Steve. He was persistent and when I said I can't do it until I talk to my husband he said OK I...
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5 comments
#2039849

I just got called to sell my unused weeks at RCI. He stated he wasn’t a salesman but met every definition.

Just prior to hanging up he called me a clown . Wow!

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ID
#1050653 Review #1050653 is a subjective opinion of poster.
Service
Premium Resort Solutions Sales Representative
Reason of review
Poor Management in the sales department for travel deals with 90 minute sales program at location
Preferred solution
Train your management not to be so pushy.

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