Janeen R Mhm

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Verified Reviewer

No one answers- tried to cancel a charge

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I wanted a medication for 1 month, after which I assumed we'd call and re-evaluate. No one called and the day before I cancelled, a charge was placed on my cc.

When I called to have them reverse it, I didn't get through to anyone. Texts, emails, calls- nothing. Then I disputed the charge. When more medication (that i didn't want) showed up at my door, I callled again.

This time somone answered- mind you there are 2 separate phone#s on the website and the one listed under Help and Support isn't complete! The other one finally routed me to a different answering machine. I left my# and someone called me back, but asked if I had gotten the second shipment of meds.

Now she has to call her manager to 'see what can be done'. Ridiculous!

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Loss:
$575
Pros:
  • In the beginning
  • Seemed very attentive and coordinated
Cons:
  • No recourse
  • No follow through

Preferred solution: Full refund

User's recommendation: stay away! Don't do business with them

Anonymous
map-marker Matamoras, Pennsylvania

Need tech support

I hit the wrong button one I am Premier associates not premium Sorry about hitting the wrong button I am not pissed and did not buy anything To be passed amount
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He Y Sca

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Verified Buyer
|

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Verified Reviewer

Complain about refund

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Premium Health - Complain about refund
Premium Health - Complain about refund - Image 2
You once charged me an extra $447 for PCR testing, but I haven't received my refund yet. I would like to know when I can receive the refund and whether my refund has been processed. I have been waiting for more than one month
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Loss:
$447

Preferred solution: Full refund

1 comment
Guest

Dispute the transaction with your bank they will refund ypu

Anonymous
map-marker Irvine, California

PLEASE CALL

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I wanted to upgrade our plan to dedicated premium plan. but the agent has first deleted the website from the shared plan!!!! and the website is totaly down with all the patients getting error while trying to schedule appointments!!! Please callll meeee 310926****
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