Premier Truck Group Reviews
Premier Truck Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Premier Truck Group has a 1.7 star rating based on 1 customer review. Consumers are mostly dissatisfied; one review reports a brand new Western Star broke down with no after-hour service while another praises exceptional customer service at the Oklahoma City location.
Key Takeaways for Future Customers
- Check Premier Truck Group reviews for mixed experiences before buying.
- Price level is reported as low, which some buyers value.
- Customer service quality appears to vary by location.
Negative Feedback / Risk Areas
- Reports of breakdowns and no after-hour service have led to strong customer complaints.
- Some reviewers advise avoid at all cost after major failures.
- Inconsistent post-sale support is a recurring risk.
Positive Feedback
Staff members Michael Sumpter and Brent Bozarth received praise for great customer service; recent recommendations and appreciation for discounts and special offers are noted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Premier Truck Group has a 1.7 star rating based on 1 customer review. Consumers are mostly dissatisfied; one review reports a brand new Western Star broke down with no after-hour service while another praises exceptional customer service at the Oklahoma City location.
Key Takeaways for Future Customers
- Check Premier Truck Group reviews for mixed experiences before buying.
- Price level is reported as low, which some buyers value.
- Customer service quality appears to vary by location.
Negative Feedback / Risk Areas
- Reports of breakdowns and no after-hour service have led to strong customer complaints.
- Some reviewers advise avoid at all cost after major failures.
- Inconsistent post-sale support is a recurring risk.
Positive Feedback
Staff members Michael Sumpter and Brent Bozarth received praise for great customer service; recent recommendations and appreciation for discounts and special offers are noted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Brand new Western star, broke down 0 service beautiful
- - Broke down in a new Western Star on the roadside with no after-hours service.
- - Spends $230,000 for 4,000 miles and says not to buy Premier Truck.
Company fixed the issue and I have been provided with apology.
Broke down, brand new Western Star on the side of the road, no after-hour service??? What kind of business is in operation like this!!!
Premier Truck, seriously??? 230,000 dollars, 4,000 miles, seriously!!!
Every truck manufacturer on this planet is not this pathetic... This may be one's biggest mistake; do not buy from Premier Truck Group...
- Hello broke down side of rd brand new truck
- Avoid at all cost
Preferred solution: Full refund
Tulsa, Oklahoma
Compliment for GREAT CUSTOMER SERVICE
- - Excellent customer service at the Oklahoma City location; Michael Sumpter and Brent Bozarth stood out, and Michael helped with a personal situation.
I've been a professional truck driver over ten years and have NEVER received such great customer service as I did at your Oklahoma city location. Two guys stood out...Michael Sumpter and Brent Bozarth.
Every truck driver should have their truck fixed at that location. Michael even went as far as to help me with a personal situation I had to deal with that day...something TOTALLY UNRELATED to get my truck being fixed.
Thanks again guys. Management should be PROUD to have you guys as part of the team.
Sincerely
Dexter A Blandin
User's recommendation: RECOMMEND 100%
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