Premier Stores

I visited your store on Trevaylor Rd, Falmouth, and purchased two sound effect toy guns.

I live approx 0.1m from the store and one of the guns broke before we had even got back home!

We returned to the store and explained to the same cashier what had happened and asked to have the gun replaced. The cashier informed me they had no others and refused to refund me for the one broken gun!

Perhaps i could understand this if I'd returned the next day, but just moments after purchasing!?

I only moved a coupke of weeks ago, making premier stores my nearest shop. This is not the kind of treatment I expect from my local shop, let alone Tesco!

I await your reply,

The staff who work in the queen street local could do with some staff training, especially customer relations.They are rude, unhelpful, disrespectful to female customers.pick and choose how customers can pay, especially when paying for gas and electric topups, you have to pay by cash,they won't allow cards.A friend of mine isn't well off,she went to the shop with just the right amount of money in 2pence pieces for a loaf of bread,but they refused to serve her,I don't see how they could refuse, they are legal tender.she had to come home and ask me to change it in order to get bread . disgusting.no wonder young people want to give them a good hiding.

Premier in Grantown on Spey advertises as having a paypoint but when i went in to redeem a warm home discount voucher that included instructions to staff on what to do i was met with no cant do it not trained,i was told one person trained to do it came on shift at 2pm i returned to be told still no cant do it even though instructions were there to see the man became aggressive when i complained and began shouting at me in Punjabi prev speaking English i assume so i cldnt understand his abuse of me . They seem happy to take revenue from having a paypoint but dont train enough staff to cover from 7am to 10pm therfore only providing half a service if you go in and trained not on shift how is that a service they falsely advertise as having and if you dare to complain your given a barrage of abuse.

Totally unacceptable and upsetting im a disabled woman trying to redeem a voucher they shld ALL be trained not think its ok to verbally abuse and shout at me in Punjabi so i cant understand what i assume is derogatory. If they cant provide the service expected from a paypoint how is it fair they recieve revenue from it ??