I freely admit I was behind on payments. Zero effort was made to contact me and instead they showed up in the middle of the night and took the vehicle and never let me get my things. I think they like to do it that way so they can take whatever they want and claim it was never in the vehicle to begin with. Multiple items broken multiple items "lost" or probably stolen. Reading reviews of this company it would seem they have a systemic problem of theft and damage to vehicles.
Beverly Hills, California
As of yesterday (Feb. 6,2018) I’ve been calling so I can pick my vehicle up and they just gave me a hard time they was very rude and unprofessional. I called today and got the same rude service. Just unacceptable
Reason of review
Poor customer service
I was recently speaking to a representative of Premier Recovery Service and the employee was very rude and unprofessional. I called to inquire the directions of the establishment so that I could retrieve my vehicle and she refused to give me the address. She did inform me of the procedure that is to take place prior to that and I received that. I called her back today (July 1, 2013 ) to let her know that the payment would be paid in the morning and I would like the address so that once I 've paid I could be on my way. I am unfamiliar with the Raleigh area and would have to look up the directions. I was merely trying to ensure that I wouldn't be driving around wandering and the place would close before I arrive. Clarissa, the employment was rude and being sarcastic by stating that I need to pay my bill. A comment not at all necessary from an employee to a customer. She's not a financial advisor and I feel that this was not caused for, especially since I'm paying the bill along with their fee. Awful, on her part. I hope that she gets some type of customer service class. It makes her company look bad. I do plan on passing this incident on to my friends, family and anyone else.
Fayetteville, North Carolina
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