Premier Inn at Home
Premier Inn at Home Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Premier Inn at Home has 3.0 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Pros: Always clean and excellent premises with acceptable food.
Cons: Lack of real human contact at customer services.Recent recommendations regarding this business are as follows: "I have been a loyal customer of Premier Inns for mor yeafrs that I care to remember, and this is the first time I have had to complain. But trying to make contact with them is a real chore. They send out stuff without a problem, but trying to respond is a joke.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Premier Inn at Home has 3.0 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Pros: Always clean and excellent premises with acceptable food.
Cons: Lack of real human contact at customer services.Recent recommendations regarding this business are as follows: "I have been a loyal customer of Premier Inns for mor yeafrs that I care to remember, and this is the first time I have had to complain. But trying to make contact with them is a real chore. They send out stuff without a problem, but trying to respond is a joke.".
Review authors value the most Exchange, Refund and Cancellation Policy and Location. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guildford, England
Invoice Question
Hi,
On Wednesday 27th. March I made a reservation via your app, which was allocated the number APS587****.
This was for accommodation and food at your Chesterfield Tapton Lock Hill Hotel.
The accommodation booked was for three Adults occupying two rooms on Wednesday 10th April, plus a Meal Deal - Dinner and Breakfasts for the three guests.
I was advised that the cost would be £200.97 which I paid immediately via Bank Transfer.
The booking was then confirmed by you.
On the given day, my party and I checked in and left the following morning.
Shortly after checking out, I received a further invoice, this time for a further £113.98.
No reason was given for this second invoice and no reference was made thereon about the first invoice being issued or paid.
I tried to respond to the email that accompanied your second email only to discover that the address it was sent from was no longer in use.
This looks as if it may be a scam.
I find it improbable that having paid what I was asked to pay when the reservation was originally made, you are asking for more. The hotel was expecting us and didn't query the booking details, accommodation or meal deal at all.
Perhaps you could look into this and get back to me in due course.
Thanks,
Andrew MorrisIve
PS I have tried emailing you at a couple of your addresses - but both have been returned.
And no one seems to want to answer your phone
Contacting you to raise this matter has not been easy.
I'm not impressed.
I won't try again.
- Always clean and excellent premises with acceptable food
- Lack of real human contact at customer services
Preferred solution: Cancellation of a (rogue?) invoice
User's recommendation: I have been a loyal customer of Premier Inns for mor yeafrs that I care to remember, and this is the first time I have had to complain. But trying to make contact with them is a real chore. They send out stuff without a problem, but trying to respond is a joke.
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